Annual Repair Agreement Portal User Guide

Annual Repair Agreement

Login

Parts Search

Order Search

Warranty Status Check

Reporting

Saving a Search

Chart Function

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From: account_admin @rockwellautomation.com [mailto:account_admin@rockwellautomation.com]

Sent: Tuesday, June 5, 2012 10:04 AM

To: Joe User

Subject: Your Rockwell Automation Partner Portal Account Password Has Been Reset 

Dear Joe:

Your Rockwell Automation Portal password has been reset to a TEMPORARY password.

Your temporary password is: ***********

Please use the following URL to select a new password:

https://account.rockwellautomation.com

Once you have successfully changed your password you can proceed to the Rockwell Automation Portal and

login with the new password that you select. The Portal URL is:

http://portal.rockwellautomation.com

DO NOT PROCEED TO THE PORTAL BEFORE CHANGING YOUR PASSWORD.

Do not reply to this message as the mailbox is not monitored.

Thank you.

Rockwell Automation

Once registered through your local distributor and

Rockwell Automation personnel, you will be notifi ed

of registration with the following activation email:

1 Login

3

Use Annual Repair Agreement to view detailed information on the more than 100,000 products we support as well as view

up to date information on existing repair or exchange orders you have in process.

Click “Repair Services” to open SAP Annual Repair Agreement Portal

Click “Repair Services” from SAP Portal Home Screen

1 Login (Cont.)

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Select “Repair Services Price & Avail”

2 Parts Search

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2 Parts Search (Cont.)

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2 Parts Search (Cont.)

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2 Parts Search (Cont.)

Each part number in SAP has attributes loaded

to show its available services.

Code Description

000 No Repair or Reman Service Identifi ed

003 Priority Service

020 Standard Service

023 Standard and Priority Service

100 Economy Service

103 Economy and Priority Service

120 Economy and Standard Service

123 Economy, Standard and Priority Service

400 Third Party Repair – Electrical

500 Third Party Repair – Mechanical

600 Consumable

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3 Order Search

Note:

* serves as wildcard

“Personalize” option allows you

to manipulate the fi elds visible

Click on “Transaction” Hypertext for order details

. . .e.g., W1443380-Y

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Click “Repair Services Process Display” to search for open orders

Search By:

• Transaction ID*

• Transaction Type*

• Business Partner ID

• Created By (SAP Username that created order)

• Sales Organization

• Posting Date

• Start Date

• End Date

• Product ID*

• Division * indicates easiest to use

3 Order Search (Cont.)

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3 Order Search (Cont.)

Clicking “Repair Report” will open the report generated by the

repair depot, noting details, including probable cause for failure.

Sample

Repair

Report

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4 Warranty Status Check

Select “Part Warranty Check”

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Search By:

• Order Number

• Sold-To Customer (Distributor)

• End Customer

• Part Number

• Order Date

Click “Part Pareto Detail Report”

5 Reporting

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Select “Part Pareto Detail Report”

5 Reporting (Cont.)

Provides report of orders matching criteria

Must enter a minimum of “Sold-To” and “End Customer”

Export toSpreadsheet

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Enter search criteria

Click here to access“Saved Searches”

Enter search name Click “Save”

6 Saving a Search

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Enter desired search criteria

Select “Chart” Function

Change Chart

view options

7 Using Chart Function

Allen-Bradley, Rockwell Automation and Rockwell Software are trademarks of Rockwell Automation, Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies.

Publication GMSA10-UM003C-EN-E – December 2013 Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.Supersedes Publication GMSA10-UM003B-EN-E – August 2012