Post on 10-Mar-2016
description
Systems Design
When different components/elements come together in an or-ganised manner which are sub systems in itself forms a com-plete or a big system
What is a SYSTEM?
Systems thinking is an approach to understand the many different types of relationships that exist between the elements in a complex system.
Understanding how things are interlinked and interdepedent how each component interacts with one another.
Performance of one component affects the whole system
What is SYSTEMS THINKING?
Selected Environment Tiffin Delivery System
User/Customer Service Provider Delivery person
Main Stake Holders
Environment Study In order to understand the system better, we studied a few existing tiffin providers in pune area.
Flow Model
Deepa Aunty (Main Cook)
1 helper to make Roti
1 helper to cut vegetables
3 Delivery Boys
One person to pack all the tiffins 1Maid to wash utensils
1. Deepas Mess
Task Model
Deepa Aunty (Cook)
Roti maker
Sabji Cutting
3 boys for delivery
One person to pack all the tiffins
Maid to wash utensils
Gets up at 6 to start the preparationCooks all the food herselfBuys fresh vegetables everyday from hadapsar market in the afternoon.
A lady works under her who makes the chapatis twice everyday( for morning and evening tiffins)
Another one cuts all the vegetables
She has employed a girl to do all the packing of tiffins
Three boys have been employed to deliver the tiffins
There is a maid servant to wash all the utensils and clean the kitchen area.
TasksPerson
Artifact Model
Deepa aunty recently switched to aluminium foil packs for sending the tiffins as its convenient to carry, use and throw and does away with the hassle of exchanging steel tiffin and washing it.
Vegetables
Utensils
Hygienic kitchen and kitchenware
Vehicle for transportation
Cultural Model
She delivers tiffins in corporate offices, hospitals, malls
Each meal consists of 2 vegetables, 1 dal, 5 phulkas and rice+salad and papad
Special meal is provided on special occasions or festivals or during fasting days.
Most people call at 9:30-10 am to confirm the menu.
No predecided menu. It changes according to availability of vegetables.
Physical Model
Tiffins are delivered at 4 places- Fatima Nagar, Wanaorie, Amanora, Magarpatta
A minimum of 50 tiffins are delivered each time.
Many people go to her place to collect tiffin parcels.
In morning tiffin delivery starts from 12 noon and in evening tiffins are available from 8-10 pm
Petrol expenses account for a major expenditure.
Sunday evening is off.
Mr.&Mrs. Dhavalikar
assistant cook 1
lead chef
Rickshaw driver
assistant cook 2
assistant cook 3
assistant cook 4
Supervision and decision making
transports catering orders according to requirement
2. My Dabba
Flow Model
1. Procurement by Mrs. Dhavalikar
2. Productionby the assistant cooks,lead chef
approx 2.5 hrstill 2 pm
The process People concerned Time taken
8:30 am
Task Model
(the acquisition of goods, services or works from an external source)The vegetables and fruits are bought fromsupermarket or sabjiwalla near by
(the act of making products)The vegetables are cleaned,cut and the de-sired dish is cooked in the home kitchen
3. Distribution
At the retail shop Mr.&Mrs. Dhavalikar distribute the tiffins and meals
6-6:30The food is transferred to huge steel containers and transported to the shop outlet. People pick their meal from the shop after 6:30The catering orders are given home delivery as per the consumers requirement
*Sunday is a holiday
Loaded by the assistant cooks,rickshaw driven by the rickshawala,unloading done by the rickshawala and assistant cook
3. Online System
(alternate system)At 2 sms alerts are sent to the regular 100 custom-ers informing them about the menu.They update their status on facebook regarding the menu.
Mr. and Mrs. Dhavalikar after 2pm
Food tiffins packed in foil bags or pouches
SMS alert system to inform the customers about the menu and place their orders
Upload their status on facebook which includes todays menu
Vegetables and fruits bought daily
Retail shop where they distribute the tiffins
Artifact Model
The workload is divided pretty well
The work has deadlines and is managed well
The food is very hygienic and the place is clean
Peculiarity-The name My Dabba has been given to the shop because the customers coming there have the flexibility to choose the quantity of food they want and thus in turn prepare their own dabba.
The online facebook status helps the users to know about the menu in advance,place their order and plan their dinner.
The customers are usually students,bachelors and working couples.
The older generation is seen less in number since they prefer home delivery.
Cultural Model
Mr. Pandit
assistant cook 1
Main cook
Rickshaw driver
assistant cook 2
assistant cook 3
assistant cook 4
Supervision and decision making
collects the tiffins at 9 15and drives them to the school and hands them over to the respected authority
cooks foodaccompanies therickshaw driverto schoolhelps inloading and unloading
cook foodloading foodto rickshaw
3. Mahesh PanditFlow Model
1. Procurement by the assistant cook
2. Production
half an hr6 - 6:30
by the assistant cooks,main cook and Mr. Pandit
approx 2.5 hrs6:30-9
The process People concerned Time taken
*The nutritionist of the school gives Mr. Pandit a schedule of the entire weeks menu since certain food ingredients need to be bought and prepared earlier
Task Model
The vegetables and fruits are bought frommandai which is just 1 km away at 6 am
The vegetables are cleaned,cut and the de-sired dish is cooked
4. Quality checking (the process of checking a product or service available for use or consumption by
a consumer)
The assistant cook who transports the tiffins stays in the schoolMr. Pandit visits school everyday and talks to the nutritionist of the school
3. Distribution
loaded by the assistant cooks,rickshaw driven by the rickshawala,unloading done by the rickshawala and assistant cook
9-9:30
The food is transferred to the huge steel tiffinsor stored in cardboard boxes depending on thetype of foodThe food is loaded in the rickshawOne of the assistant cook accompanies the rick-shaw driver unloads the tiffins and hands them over to the concerned school authorities.
assistant cook and Mr. Pandit 10-10:30
Saturday and Sunday is a holiday
Steel tiffin Boxes
Cardboard boxes-stored on the cupboard and used for transporting dry food products such as karanjee,chivda etc
A well furnished and hygienic kitchen
Vegetables and fruits bought daily
Artifact Model
The workload is divided pretty well
The work has deadlines and is managed well
Assistant cook,main cook : cleaning ,cutting of vegetables, packing the food items
Mr. Pandit (main cook) : preparing the actual dish,trying out new dishes,adding of ingredients and supervision
Mr. Pandit meets the school teachers to decide menu every week and interacts with the nutritionist and children daily to keep a check on the quality of the food
Cultural Model
Place
They have a wada in Narayan peth .Two room flat.Both the rooms have been converted into a kitchen and to store utensils in the gallery they store food grains etc in huge containers
Location
The place is located near Sabji Mandai so convenient to get fresh fruits and vegetables everydayLocated about 4 kms away from the School.
Physical Model
Flow Model
Mr. Shivaji
cook 1 cook 2 cook 3 cook 4 Bai to cookchapati
Lady forwashing tiffin(another entity)
supervision and decision making
cook foodPack foodDeliver food
4. Delight Food Service (DFS)
Task Model
1. Procurement by one of the cook
2. Production
3. Packing
half an hr7:30- 8 am
by 4 cooks and a bai
by 4 cooks
approx 2 hrs9 - 11 am
approx 1 hr11-12 pm
The process People concerned Time taken
Daily morning fresh vegetables are brought from mandai.
The vegetables are cleaned,cut cooked as per the menu.A maid comes to make chapati.
Food proportions are fixed per tiffin. Food is packed traditional steel tiffins and labeled with customer name and Veg/Non veg. Then they are segregated area wise.
4. Quality checking
3. Distribution
by 4 cooks 12-1 pm
Mr. ShivajiThey follow FDA standards. Cooks wear hand gloves while packing food. They sanitise their tiffins after washing to maintain hygine.
The cooks go for delivering tiffins. For far off areas they use two wheeler & auto and for nearby places they go by cycle. They collect the old tiffins and give to a lady who washes the tiffin and sends them back.
Steel tiffin Boxes
Computer to manage accounts
Register to take/cancel orders
A well furnished and hygienic kitchen
Perishable items like vegetable and fruits are bought daily
Artifact Model
Cultural Model
They deliver 200 tiffins per day.
Mr.Shivaji (Head) manages everything from taking orders to managing accounts.
Each tiffin 1 dry sabji, 1wet sabji, dal, rice, 4 chapati, pickle, papad, sometimes sweet.
For extra tiffin message him before 10 am. After 7 pm cancellations are not allowed
In a month only 4 cancellations are allowed after that the customers will be charged.
Maintain a register in which they write yes or no.
They call the customer if theres a delay in delivery.
Payment in advance for weekly or monthly tiffin. For trial COD facility.
Special meal on sunday. Non veg.
Place
They have a small flat in raviwar peth.
Location
The place is located in peth area near Sabji Mandai so convenient to get vegetables everyday.
Also it is not very far from their areas of delivery. Kothrud, FC, shivajinagar
Physical Model
Overview of all the systems inside the larger system
People who take tiifin
People staying in Hostel
People staying in PGs / Flats
People who dont take tiifin
Not Applicable
Students
ghar ka khana
working bachelor
Cook at home /Hire cook
Mess food
On time
bored
customise
whole meal Healthy food
Dont want to compromise on taste
Choice Variety hygienec
mess/ restaurants/ fast food joints
studentson time
Ready made
Home like food
Hot food
Fresh Economic
Saves time
customiseTired
User Personas
Mitali Mehta 23PG Graphic Design student in MIT IDFrom Pune | Sadashiv Peth
Likes painting, Art lover
Stays in her own flat with 3 other friends. One is doing job and else are studying. Mitali and one of her friend takes tiffin from DFS as they give mild food. Other to go to mess as they prefer spicy food. Breakfast and lunch she takes from a different aunty. Aunty leaves tiffin at home before she leaves for college. Came to know about the aunty through a poster stuck outside an ATM.She would prefer a mess to go and eat fresh and hot food.
Aishwarya 21Law Student in ILS Law CollegeFrom Ahemadnagar | Stays in Pune PG
Likes watching movie, foodie
Takes two different tiffins, for Breakfast (takeaway from Joshi Mess) & Dinner (Kadri Mess). Dinner tiffin she shares with her roomate.Sunday theres no service by Joshi Mess.Have to give your own tiffin to them.No hot food available.Alternate wednesday special menu like pav bhaji, paratha, pulaw.She prefers her food to be hot and that reaches her by 8:30 pm.
Pritesh Bhatia 25Working BachelorFrom Ahemdabad
Likes Reading, Internet Geek
Likes taking good and complete mealsIn the afternoon he has to eat at the office, comes back late from office so takes tiffin at night.
Pranjal Pandey 22Student of graphic design at SIDFrom MP | Stays in Pune
Likes Dancing, Photography, Event Management, Foodie
Lives in an rented appartment with 3 other friends.Have hired a cook, who is 24*7 available. He doesnt prefer to opt for a tiffin service because being a foodie he doesnt want to compromise on the food quality.It would be more convenient if the
tiffin service has a tie up with college.
Swapna Joshi 21Graphic Design StudentFrom Pune
Likes Singing,travelling,meeting new people
Stays in Pune.Goes home on weekends Does not like mess food and finds the food at Raj unhealthy.Would like to customize her tiffin, prefers ghar ka khaana,hygienic,fresh and tasty food.She used to take dabba from a mavshi who used to stay in the campus.She served homemade food.
Vaidehi 23Engineer, preparing for entrance examsFrom Nagpur | Stays in Pune
Likes Watching movies & Gyming
She has come to pune for preparation of entrances.She stays at a PG and likes eating proper homelike meals.
Pritesh 25
He gets very tired and hungry once he is back home from office. He stays alone in a flat and cannot af-ford a cook. So he prefers to take a regular tiffin that would be delivered at his place on time.
User Scenarios
Mitali Mehta 23
Doesnt have time to cook food after coming back from college. Prefers to go to mess but mess around serves very spicy food so she goes to mydabba website and searches for tiffin service around her.
Aishwarya 21
Its difficult to manage with two different tiffin walas. So she wants to switch her tiffin service and opt for a tiffin which serves both lunch and dinner. So she finds this website called Mydabba where she can search for the same.
Pranjal Pandey 22
His cook goes on a leave for one week. He does not want to eat out side everyday for one week. So he looks up the portal of mydabba to look for a dabbawala which would serve him the kind of food he likes. He will order for a trial meal.
Swapna Joshi 21
She was happy with the mavshis food but wished if she had other better options to look for.She logs in to the my dabba website to look out for other tiffin provider options in the vicinity.
Vaidehi 23
She is new in town and there in no kitchen provision at her PG. Since she likes eating proper meals she opts for a tiffin system. She asks her room mates about the dabbawalas around who tell her to visit mydabba to find the appro-priate dabbawala for herself
Story WritingTo empathisize with the people involved in the system and under-stand problems better, we wrote a story of their actions and experi-ences on a regular working day
My morning started with washing the smelly yesterday night dabba which i was reluctant to wash but had to do it otherwise will have to sleep without dinner. I was getting late for the college. I washed the dabba quickly took a bath got ready and went to college. I need to leave the dabba downstairs so that the tiffin aunty picks it up. Some times i eevn forget to do that because i am in hurry.It was already 6 in the evening when i came to hostel. I chit chated with my friends, did some time pass on internet. It was 7:30, my room mate Shradha asked me about my scene for dinner. She planned to go out to the mess. But i was feeling too lazy to walk all the way to the mess. I called the tiffin aunty to order tonights tiffin. Something not good about tif-fin service is you dont have choice of food. The secret reveals only after you open the tiffin. hahaha. It was 8:30 and its been half n hr since i was waiting downstairs for the tiffin. I was getting agitated. I called the tiffin aunt she dint pick at once. called her again this time she picked. She said she will be there in 5-10 mins. finally the tiffin arrived at 9. i asked him why he was so late. he said he has his office so it gets late while comng bak. i told him that i would call off the tiffin if this would continue.I went back to the room opened the tiffin. There was tinde ki sabji which i hate a lot. An
hour of wait for TINDA, what a waste. But was hungry so had a little and threw the rest.
A Day in the life of a student living in hostel
Its 6 a.m and my alarm starts ringing.I get up and take a bath.I get going to the vegetable market.I buy potatoes,peas and bhindi. I will make alu matar in the morning and bhindi at night.I reach home by 7:30.I completemy household chores before the rotimaker comes. Oh!My god it is 8:20 and the roti maker hasnt comeyet.The doorbell rings at 8:25.I heave a sigh of relief. Chalo!Start making the rotis ,I have taken out the necessaryingredients since you were late.I sit on my laptop and update the status on facebook.Alu Matar,Tomato rice,Chapati...yours tastily my Dabba9877685967.Then I take my cell phone and send the same message to my 100 loyal regular customers.EarlierI used to send about 300 SMS s but now the rules have changed hence one can send only 100 SMSs perday.I start getting SMSs almost immediately.My SMS tone keeps chirping.I take a look at the SMSs after 20minutes.I call my son down so that he can note down the orders.I calculate the number of chapatis and tellhim the number.My phone keeps on ringing and I get a bit confused as I have already calculated a number andit keeps on changing.I take an overview of things and told the maid to make 250 chapatis.I think more peopleare replying today since alu mutter is many peoples favourite.My phone starts ringing.I answer the phone. Yes this is my Dabba.We have our take away in the afternoonfrom 12-1 and night from 8-9.You can view our menu on facebook where I upload the status everyday.So send me an SMS.Our home deliverysystem is limited to areas in Kothrud,Deccan,Karve road.YEs and the delivery boys will give you thetiffin in foil bags which can be put into the micowave and get hot food.Ok then. Oh!My God so many phonecalls for enquiries.I wish I could appoint a person just to attend my phone calls it is so frustrating to repeat thesame thing to all the customers.It is 9:30 and the second maid arrives.I instruct her to cut the vegetables for morning and evening.I myselfcook the sabji after the maid is done with the cooking.Another maid arrives at 11 and packs the food in the foil bags.The delivery boys arrive at 11:45.I hand over to them the packed tiffins.I warn them they cannot be late at any cost.One of them says that the petrol in his bike is over.I am amused I argue with him and say that he should not wanderhere and there on the bike and waste petrol.I hand him over money for the petrol.My phone rings and the maid who comes to clean the utencils says that she cannot come due to some emergency.I request the maid who packs the tiffins to help me in washing the utencils for a day.
A Day in the life of a Dabbawala
At 12,the customers start arriving to the shop and place their orders.Me and my maid pack the tiffins according totheir requirements and them over the tiffin.At 12:45 my phone starts ringin.One of the delivery boy hasnt delivered the tiffin and he has forgotten his cellphone in the shop itself.I tell the customer that he will arive soon.After 5 minutes the customer calls me again andpesters me.Later I ignore his calls .Finally after 1:10 the phone stops ringing and I assue that the delivery boy musthave reached by now.At 1 I close the shutter of my shop and sit down for a while.Suddenly I realise that this same story is going to repeatitself after 4 p.m and I get butterflies in my stomach.
DFSDelight Food Service
(Peth area)
For our systems, we considered all the senarios of one tiffin provider.
Findings
Students staying away from home (mostly non maharashtrians)
Working bachelor
Healthy & heigenic food Home like food Ghar jaisa khana whole meal quick food/on time Hot food Good quality Reasonable
Dabba Mess College/office Canteen Food at PG Fast food chains/dhabas Hired cook Cook themselves
Food Requirements
USERS
Food Options
Why take a DABBA?
Dont want to eat outside food everydaySomething reasonable/economicWant full meal - daal,chawal,roti,subjiGhar ka khanaSaves time Dont want to cook after a tiring dayFullfil basic nutritional requirements
User has to wait for the tiffin. His/her time gets wasted.
Unaware of the menu, user gets bored of eating the same food everday
Do not get fresh hot food
Unsure about the hygine of the environment where food is cooked
Working people dont have time to wash tiffin.
Problems faced by the USER
Problems faced by TIFFIN PROVIDER
users keep calling to know about the menu. This disturbs the work.
new customers keep calling to enquire about their service. This irri-tates the provider as he has to repeat the same things again and again. The queries are pretty much the same.
Hes the only one who has to attend to all the calls.
The status is up-loaded on face-book. People start sending SMSs to place the order. Then the provider-has to calculate the number of chapatis etc. which becomes stressful as the or-ders keep adding. The entire situation becomes chaotic.
If one of the maid does not come to work and does not inform earlier then she has to manage something
The customers keep on calling her to ask the time required for the dabba to reach the destination.They call her repeatedly and pester her if the delivery boy does not reach on time. At times she does not receive calls.
everything is done manually in a reg-ister. Its difficult to keep a track on who has paid or not paid. Problem of maintaining ac-counts.
What could be the IDEAL SYSTEM?A System module which is flexible, can be altered as per the user need.
Solution should automatically simplify other links in system.
Ideal System for the User
Simple, quick and easily ac-cesseble system to order food Knowing menu be-forehand
A responsive website or mobile application where all the information about the tiffin service and the monthly menu is uploaded Monthly Menu Card could
be given to the customersThe mobile application would track down the de-livery boy through gps so both the customer and owner would know how much time it will take for the tiffin to reach its des-tination
Getting updates about delivery time, in case of delay
Also can be an option to customise the tiffin
Easy/ flexible payment options. System that keeps track of payments
There is an web and mobile application > put menu (so that people can view it) > custom-er place order > automatically sorts data (name, area, or-der no. & quantity of required ) > Provider gets an idea how much food needs to be cooked
For basic information there could be a toll free no. on which there is an automated voice mes-sage. And you get the required information on pressing certain nos.
There could be an option on the web and mobile application where one can hire maids through help-lines etc and also register for the same.
There could be a tracking software on the mobile phones which would track the delivery boys. Hence the petrol needed could also be calculated appro-priately.
For the PROVIDER
For the DELIVERY BOY
Clear tiffin labelling
Proper list of customers and their address
Proper vehicle
For the PROVIDER
Ideation
Accounting & Record maintaining Application for PC & tabs
A proper reciept system
Categorising information and Wireframe Sketches
Information Architecture
Customer Inventory Accounts Employee Records
At a glance detailed customer list
detailed customer list
Area Name time of delivery Dates Amount paid/not paid
Order placedLunch/Dinner
Todays schedule
Monthly schedule
Balance
Specifications of tiffin
Plan taken- fortnightly/monthly
Mode of payment- COD, net banking, cash in handAddressPhone number, email idveg/ non veg
selected combo
attendence name position contact salary
My Note
March Lunch
Area Name LunchDinner
1 2 3 4
Glance
Customers
Inventory
Employees
Accounts
Menu
Hadapsar
Ankita
Shiva
Swapna
Manjari
Time
12 pm
12:30 pm
12:45 pm
8:15 pm
8 pm
8 pm
Amount
NP
P
P
NP
NP
NP
L
D
D
D
L
L
Daily Monthly
13 March Logout
Customer Name & order details - Monthly View
Digital wireframes
My Diary
March Lunch
Area Name LunchDinner
13
Glance
Customers
Inventory
Employees
Accounts
Menu
Loni
Ankita
Shiva
Swapna
UK
Time
12 pm
8 pm
8 pm
12 pm
12 pm
8 pm
Amount
NP
P
P
NP
NP
NP
L
D
D
D
L
L
Daily Monthly
13 March Logout
Ankita DeshpandeName
Address
Mobile no.
Customer Details
Tin Details
Type Veg
Combo 1
Cash in handMode of payment
Click on name - Customer Details window
My Note
Date Description Amount
Glance 13.3.14
13.3.14 Rs 10,000
Petrol Expenses
Total Employee salary
Rs 500
Daily Monthly
Logout
Expenditure Income Summary
Customers
Inventory
Employees
Accounts
Menu
Accounts > Expenditure > choose expense from drop down list
Add Expense
My Note
Date Description Amount
Glance 13.3.14
13.3.14 Rs 10,000
Petrol Expenses
Total Employee salary
Rs 500
Daily Monthly
Logout
Expenditure Income Summary
Calender Customers
Inventory
Employees
Accounts
Menu
Visual LanguageVery simple and professional visual language has been used for the screens
An interface for the tiffin service providers to keep a check on customer records, maintain accounts, stock and all other activities they need to take care of.
Area Code Name Time Lunch DinnerPaid
Hadapsar
Fatimanagar
Ankita P 12
8P
L
D
11
Ritika P 12:15
8:15P
L
D
12
Ravina P 12
8P
L
D
21
Shradha P 12:15
8:15P
L
D
22
13
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Today Lunch DinnerSearch
Take a Tour
Area Code Name Time Lunch DinnerPaid
Hadapsar
Fatimanagar
Ankita P 12
8P
L
D
11
Ritika P 12:15
8:15P
L
D
12
Ravina P 12
8P
L
D
21
Shradha P 12:15
8:15P
L
D
22
13
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Today Lunch DinnerSearch
Take a Tour
March Lunch
Area TimePaid
Fatimanagar P
P
P
P
Name
Customer Details
Tin Details
Address
Mobile No.
Type
Combo
Amount Paid
Mode of Payment
Area Code Name TimePaid
Hadapsar
Fatimanagar
Ankita P 12
8P
L
D
11
Ritika P 12:15
8:15P
L
D
12
Ravina P 12
8P
L
D
21
Shradha P 12:15
8:15P
L
D
22
LunchDinner
13 14 15 16 17 18
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Today Lunch DinnerSearch
New
Open
Sync
My Prole
Area Code Name TimePaid
Hadapsar
Fatimanagar
Ankita P 12
8P
L
D
11
Ritika P 12:15
8:15P
L
D
12
Ravina P 12
8P
L
D
21
Shradha P 12:15
8:15P
L
D
22
LunchDinner
13 14 15 16 17 18
Delivery Boy
Add New Category
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Today Lunch DinnerSearch
Expenditure Income Summary
13.3.14 Petrol Rs. 500
Rs. 100020.5.14 New Steel Tins
Date Description Amount
May 2014
9
21
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Search
Take a Tour
Expenditure Income Summary
13.3.14 Petrol Rs. 500
Rs. 100020.5.14 New Steel Tins
Date Description Amount
21.5.14
Add other
Gas
Water Bills
Water Bills
Transport
Gas
Transport
13
My Note
CUSTOMER
EMPLOYEES
STOCK
MENU
LogoutSave
Search
Take a Tour
March
GLANCE
ACCOUNTS
Jan
0k
20k
40k
50k
Feb March
on 13 March
ExpenditureIncome
Prot & Loss
Income
Expense
Rs. 50,000
Rs. 12000
Expenditure Income Summary
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
ACCOUNTS
LogoutSave
Search
Take a Tour
13.3.14 Rened Oil Rs. 70 / l
Rs. 1000 / kgGhee
Rice
Date Description Unit Price Quantity Value
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
LogoutSave
Search
Take a Tour
ACCOUNTS
13.3.14 Rened Oil Rs. 70 / l
Rs. 1000 / kgGhee
Rice
Date Description Unit Price Quantity Value ValueReorder Date Reorder Quantity
13 March
My Note
GLANCE
CUSTOMER
EMPLOYEES
STOCK
MENU
LogoutSave
Search
ACCOUNTS
Reciept for DFS
Ravivar peth, lane 4, Above Ved clinic9689066085
Date Name CodeTime
Qty. Amt.Description
Total
No.
www.dfs_mydabba.com
A reciept system will be followed strictly in order to keep a track of all the payments made/not made.
For the USER
A web and mobile application where the user can choose the best provider,place order,track order,and pay online A phone service system
Also, a monthly menu card would be given to the customer.
user task matrix Creating a matrix of the tasks involved in placing a tiffin order and how important each task is for all three people involved in it.
open card sortingCard sorting helps to design or evaluate the information architecture of a site. In a card sort-ing session, participants organize topics into categories that make sense to them and they may also help by label these groups.
When I startBasic Informa-tion the provider will have with
What the provid-er has to keep in mind
Condition ofProvider
Providers loca-tion,phone no.
Veg/Non veg/Egg
Quality of food
No. and quantity of items
Delivery time
Tiffin Price
Advance Paymentweekly/monthly
Refund Condition
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Delivery Boyslocation
Delivery Boys no.
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Tiffin Label details
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Veg/Non veg/Egg
Quality of food
No. and quantity of items
Delivery time
Tiffin Price
Advance Paymentweekly/monthly
Refund Condition
Cancellation Con-dition
Delivery Boyslocation
Delivery Boys no.Name of User
Contact No. of user
Adress,email id of user
Kind of Tiffin Packaging
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GPS Tracker
landing page
Public site map
After placing the order one can view the order status and track the order by using the food-o-meter
Visual language
spice|curry|attracts|appetite dominating colours in Indian curries
A website for mydabba
My dabba is a platform that enables you to search for tiffin providers around your area, choose the one that suits you the best and then place order for your tiffin.
Phone service
Dial 12434355
Dear customer we provide LUNCH & DINNER at monthly basis. W e ser ve both VEG n NON VEG meal.
All Payments are done in advance .W e also provide TRIAL TIFFIN S
Press # for main Men u
Select from following :
2. Areas Covered3. Payment Option s
5. Any other
Press # for main Men u
Dial 12434355
Dear customer we provide LUNCH & DINNER at monthly basis. We serve both VEG n NON VEG meal. Price will depend on the tiffin combo you choose. All Payments are done in advance.We also provide TRIAL TIFFINS
Press # for main Menu
Select from following :1. Tiffin Combos & Prices2. Areas Covered3. Payment Options4. Trial Tiffin5. Any other
Press # for main Menu
Date
1 Mar Thu
2 Mar Wed
Lunch Paneer masala Bhendi Kanda BhaajiShahi VangiDinner
LD
LDLDLDLD
3 Mar Wed
4 Mar Wed
5 Mar Wed
6 Mar Wed
8 Mar Thu
9 Mar Wed
10 Mar Wed
11 Mar Wed
12 Mar Wed
13 Mar Wed
15 Mar Thu
16 Mar Wed
17 Mar Wed
18 Mar Wed
19 Mar Wed
20 Mar Wed
22 Mar Thu
23 Mar Wed
24 Mar Wed
25 Mar Wed
26 Mar Wed
27 Mar Wed
28 Mar Wed
30 Mar Wed
31 Mar Wed
Time Sabji 1 Sabji 2 RiceDal
Veg MakhanwalaDal Palak
Paneer masalaDal Palak
Veg JaipuriKadai Chole
Veg Bhoona
Veg MakhanwalaVeg Bhoona
Veg Tawa
Veg Tawa
Methi Mutter
Methi Mutter
Paneer KesariRajma Masala
Paneer KesariRajma Masala
Pudina AlooOnion Tomato
Chawali BhaajiKanda Batata Flower
Dal Tadka
Dal Tadka
Chole DalAmti
Dal FryDal Makhani
Nil
Nil
Amti
Plain Dal
Plain Dal
Varan
Jeera Rice
Jeera Rice
Steam riceSteam rice
Steam riceSteam rice
Steam rice
Veg PulavVeg Biryani
Veg PulavVeg Biryani
Lemon Rice
L Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniD
L Paneer masala Bhendi Kanda BhaajiShahi VangiD
LD
LDLDLDLD
Veg MakhanwalaDal Palak
Paneer masalaDal Palak
Veg JaipuriKadai Chole
Veg Bhoona
Veg MakhanwalaVeg Bhoona
Veg Tawa
Veg Tawa
Methi Mutter
Methi Mutter
Paneer KesariRajma Masala
Paneer KesariRajma Masala
Pudina AlooOnion Tomato
Chawali BhaajiKanda Batata Flower
Dal Tadka
Dal Tadka
Chole DalAmti
Dal FryDal Makhani
Nil
Nil
Amti
Plain Dal
Plain Dal
Varan
Jeera Rice
Jeera Rice
Steam riceSteam rice
Steam riceSteam rice
Steam rice
Veg PulavVeg Biryani
Veg PulavVeg Biryani
Lemon Rice
7 Mar Wed
14 Mar Wed
21 Mar Wed
29 Mar Thu
L Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani
L Paneer masala
L Paneer masala Bhendi Kanda BhaajiShahi VangiD
LD
LDLDLDLD
Veg MakhanwalaDal Palak
Paneer masalaDal Palak
Veg JaipuriKadai Chole
Veg Bhoona
Veg MakhanwalaVeg Bhoona
Veg Tawa
Veg Tawa
Methi Mutter
Methi Mutter
Paneer KesariRajma Masala
Paneer KesariRajma Masala
Pudina AlooOnion Tomato
Chawali BhaajiKanda Batata Flower
Dal Tadka
Dal Tadka
Chole DalAmti
Dal FryDal Makhani
Nil
Nil
Amti
Plain Dal
Plain Dal
Varan
Jeera Rice
Jeera Rice
Steam riceSteam rice
Steam riceSteam rice
Steam rice
Veg PulavVeg Biryani
Veg PulavVeg Biryani
Lemon Rice
LD
LD
Veg MakhanwalaDal PalakVeg JaipuriKadai Chole
Veg Tawa
Methi Mutter
Chawali BhaajiKanda Batata Flower
AmtiNilPlain DalVaran
Steam riceVeg PulavVeg BiryaniLemon Rice
DL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani
Bhendi Kanda BhaajiShahi VangiD
LD
LDLDLDLD
Veg MakhanwalaDal Palak
Paneer masalaDal Palak
Veg JaipuriKadai Chole
Veg Bhoona
Veg MakhanwalaVeg Bhoona
Veg Tawa
Veg Tawa
Methi Mutter
Methi Mutter
Paneer KesariRajma Masala
Paneer KesariRajma Masala
Pudina AlooOnion Tomato
Chawali BhaajiKanda Batata Flower
Dal Tadka
Dal Tadka
Chole DalAmti
Dal FryDal Makhani
Nil
Nil
Amti
Plain Dal
Plain Dal
Varan
Jeera Rice
Jeera Rice
Steam riceSteam rice
Steam riceSteam rice
Steam rice
Veg PulavVeg Biryani
Veg PulavVeg Biryani
Lemon Rice
DL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani
Menu March 2014
D
Monthly menu card for the customer
For the Delivery Boy
A map which has the delivery time,adresses of the usersAppropriate labelling of tiffins
Map Of Delivery boy
Labels on the tiffins
veg,non-vegthe code number of the user which is sorted according to area
Thank You :)