PowerPoint Presentation

HUMAN RESOURCESMC DONALDSGLOBAL

Presentation bySagar PaulIHRM

INTERNATIONAL SALESYOURPINPINTERESTUSERSSUGGESTEDPINSSUGGESTEDPINS

alatustore@gmail.com91 COUNTRIES18,000+ RestaurantsServing 33 million people/ day

Fast Food ChainYOURPINPINTERESTUSERSSUGGESTEDPINSSUGGESTEDPINS

alatustore@gmail.com50%+Operating IncomeFrom SalesOutside USA

WorkforceYOURPINPINTERESTUSERSSUGGESTEDPINSSUGGESTEDPINS

alatustore@gmail.comTwoMillion +

FACTORS TO CONSIDER

PRODUCTS

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FACTORS TO CONSIDER

SERVICES

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FACTORS TO CONSIDER

LEGAL PRACTICES

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FACTORS TO CONSIDER

POLITICAL PRACTICES

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FACTORS TO CONSIDER

ECONOMICAL PRACTICES

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FACTORS TO CONSIDER

HR PRACTICES

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ROLE OF HR

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HR PRACTICESFOR NEW LOCATION

HR ROLE

HR professionals research the new country and determine how :

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matt_siltala16

HR ROLEYOURLOCATIONCUSTOMITINERARY

Determine how HR activities must be adjusted.

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HR ROLE

contact HR professionals from other U.S. firms operating in the country and ask them questions about laws, political factors, and cultural issues.

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HR ROLE

conduct an analysis using a detailed outline to ensure that all relevant information has been gathered

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HR ROLE

Data gathered might include :

what employment restrictions exist on ages of employees and hours of work

what benefits must be offered to full-time and part-time employees (if part-time work is allowed)

other operational requirements.

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Once a decision has been made to begin operations in a new country, the employment process must begin.

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Employment Process

Russia, 27,000 people initially applied to work at the first McDonald's in Moscow.DESIRABLE EMPLOYER.WHY?

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Employment Process

Recruiting and selection activities focus on obtaining employees with customer service skills.CUSTOMER SERVICE IS IMPORTANT

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Employment Process

Focus is to identify individuals who will be friendly, customer service-oriented employees.COUNTER REP. & CASHIER?

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A "trial" process whereby some applicants work for a few days on a conditional basis may be used to ensure that these individuals will represent McDonald's appropriately and will work well with other employees.

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Employment Process

leadership skills, highwork expectations, and management abilities appropriate to a fast-paced restaurant environment.

Store managers?alatustore@gmail.com

Employment Process

After applicant screening & interviews have been completed, individuals are asked to work for up to a week in a restaurant.

Store managers?alatustore@gmail.com

Both the applicants and the company representatives evaluate one another to see if the job "fit" is appropriate.

Store managers?alatustore@gmail.com

After the first group of store managers and assistant managers are selected

Store managers?future managers and assistant managers are chosen using internal promotions based on job performance.alatustore@gmail.com

Once the restaurants are staffed, training becomes crucial to acquaint new employees with their jobs and the McDonald's philosophy of customer service and quality

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McDonald's has taken its Hamburger University curriculum from the United States

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and translated it into 22 different languages to use in training centres throughout the world.

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cultural factors that might be important in a training program for food handlers at McDonald's in Saudi Arabia?

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McDonald's in Saudi Arabia

is a major national initiativelaunched by the Human resourcesDevelopment Fund (HRDF) specifically toassist job seekers, students and thoseeager for career development,

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is also forcompanies and business owners, who can meet the demands of the Saudi labor market and the needs of everyone involved, via a digital platform.

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offers three major products through this platform:

E-Learning and Blended LearningOn Job TrainingCertifications

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FACTORS AFFECTING FOOD HANDLERS BEHAVIOR

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INFLUENCING FACTORS

I. FOOD HANDLERS IN SOCIAL AND CULTURAL SETTINGYOURLOCATION

CUSTOMITINERARY

Work status

Work norms

Leadership

Income /social class

Ethnicity

Religious belief

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Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

II. FOOD HANDLERS AS ANINDIVIDUALYOURLOCATION

CUSTOMITINERARY

Learning & motivation

Attitude towards work

Personality & perception

Risk handling

Ability to control situation

Self maintainance

alatustore@gmail.com

Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

III. HALAL YOURLOCATION

CUSTOMITINERARY

Understanding of religiousnorms. For instance, Muslim in Saudi Arabia will only eat Halal food. Thus, Non Halal should not besoldat McDonalds in Saudi Arabia.

alatustore@gmail.com

Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

I V. LEARNING & COMMUNICATION STYLE YOURLOCATION

CUSTOMITINERARY

It will be a value added if we can speak Arabic. They will respect and appreciate it. Understand their communicationstylesand do not misunderstand it when they speak.

alatustore@gmail.com

Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

V. UNDERSTAND THE FORMAL & INFORMAL REGULATIONSYOURLOCATION

CUSTOMITINERARY

It is important to know the regulation of the country before doing business in Saudi Arabia. To ensure we follow their country rule and regulations.

alatustore@gmail.com

Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

VI. UNDERSTAND THE IMPORTANCE OF ETHICS & WORK CULTUREYOURLOCATION

CUSTOMITINERARY

Understand theethicand work culture in Saudi Arabia. This is to know the way they work and we will have agood relationshipwith the colleague.

alatustore@gmail.com

Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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INFLUENCING FACTORS

VII. CULTURAL SHOCK & FLEXIBILITYYOURLOCATION

CUSTOMITINERARY

Learn on managingculture shock & the importance of level of flexibility. Understand that flexibility is the key to fit in the job profile as an expatriate.

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Carole Rains of Rustic Artistry started pinning as a hobby. She was a chef who spent long hours in the kitchen who dreamed of owning her own online business. One board called, "Make Mine Rustic" was so popular it eventually inspired her to start Rustic Artistry. Like the board, her business is based on handcrafted furniture and decor which she now sells on her website. With over 6,000 followers, Pinterest is helping her new business grow.

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what similarities do you expect to exist among McDonald's customers and employees in both the United States and abroad?

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------VS---------------SIMILARITIES

Saudi Arabia

United States of America

SAUDI ARABIA & UNITED STATES OF AMERICA

SIMILARITIES AMONG CUSTOMERS

Positive attitude

Acceptability by consumers

Leadership

Brand preference

A place for family and friends get together

Religious belief

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SAUDI ARABIA & UNITED STATES OF AMERICA

SIMILARITIES AMONG EMPLOYEES

Interest in learning

Diversity at work

Good communication

Ethical in nature

Positive attitude

Customer care is first preference

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THANK YOU

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