AI Agent and Chatbot Trends For Enterprises

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Transcript of AI Agent and Chatbot Trends For Enterprises

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ChatbotAn Intelligent Agent

for Enterprise Professionals

Today, lets look at

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Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman

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Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman

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have recently declared their renewed interest in Artificial Intelligence (AI) projects. Some believe that AI Development is a real threat to the human race, some do not.

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Elon Musk worries that artificial

intelligence will take over the world.(Dec 2015, @

Launchof OpenAI Project)

IT’S A THREAT!

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"My personal challenge for 2016 is to build a simple AI to run my home and help me with my work.

You can think of it kind of like Jarvis in Iron Man….”-

Mark Zuckerburg, Jan 2016

IT’S NOT A THREAT!

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Whatever it is,

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Whatever it is,

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Artificial Intelligence (AI) is here to stay

Artificial Intelligence Assistant Trend

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“Over time, the computer itself – whatever its form factor – will be an intelligent assistant helping you through your day. We will move from mobile-first to an AI-first world.” Sundar Pichai, Google CEO28 April 2016

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What is Artificial Intelligence?

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What is Artificial Intelligence?

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Artificial intelligence (AI) is the intelligence exhibited by machines or software. It is also

the name of the academic field of study which studies how to create computers and

computer software that are capable of intelligent behavior. (credit: wiki)

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Artificial Intelligence

Deep Learning

Machine Learning

Hybrid Intelligence

Semantic Web

Ontology

DeepMind

AI Assistant

Chatbot

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What is Artificial Intelligence?

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Semantic WebArtificial Intelligence

Deep Learning

Machine Learning

Hybrid IntelligenceOntology

DeepMind

AI Assistant

Chatbot

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What is Artificial Intelligence?

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What is Chatbot?

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What is Chatbot?

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A.I. computer programs designed to behave like a human that you can interact with, in order to get information or get things done

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“Chat apps will come to be thought of as the new browsers; bot will be the new websites. This is the

beginning of a new Internet”

Ted Livingston Founder & CEO of KiK

April 2016

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16Source: BI Intelligence, 2015

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The Rise of Messenger Apps

The race of Chatbots integration on Messaging

platforms is ON!

(MAU: Monthly Active Users)

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“Facebook will now allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through chatbots…” – TechCrunch, April 2016

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“Singapore is partnering with software giant Microsoft to develop

next-generation digital government services via chatbots that will enable conversation — be

it voice or text” Dr Vivian Balakrishnan,

Minister-In-Charge of the Smart Nation Initiative, July

2016

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20BI Intelligence, 2016

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The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

Machine and Deep Learning

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The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #1: Natural Language Processing (NLP)NLP enables computers to derive meaning from human or natural language input.

Machine and Deep Learning

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The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #1: Natural Language Processing (NLP)NLP enables computers to derive meaning from human or natural language input.

Machine and Deep Learning

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The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #2: Machine Learning (ML)ML enables computers to learn when exposed to new data without being explicitly programmed.

Machine and Deep Learning

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The Artificial Intelligence behind Chatbots

Text &/or Speech Engine

Natural Language Processing

AI Engine #2: Machine Learning (ML)ML enables computers to learn when exposed to new data without being explicitly programmed.

Machine and Deep Learning

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Chatbots: History

1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs

1995: Alice was launched. It was one of the most successful chatterbots at that time

1950 1960 1970 1980 1990

2000 2010

2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available

1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched

1965: Development of ELIZA, one of the first chatbots

1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia.

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Chatbots: History

1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs

1995: Alice was launched. It was one of the most successful chatterbots at that time

1950 1960 1970 1980 1990

2000 2010

2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available

1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched

1965: Development of ELIZA, one of the first chatbots

1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia.

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What Make Chatbots Come Alive

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What Make Chatbots Come Alive

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What Make Chatbots Come Alive

It has to mimic just like human

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What Make Chatbots Come Alive

It has to mimic just like humanIt has to be useful

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How Can Chatbots Help Enterprises

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Automation | Accuracy | Cost Effectiveness | Multi-tasking |Dynamics | Productivity | Collaboration

How Can Chatbots Help Enterprises

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Top ChatBots Application Trends for Business

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A.I. ChatBots for Business

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A.I. ChatBots for Business

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1. HR Assistan

t Chatbot

s

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HR Assistant Chatbots

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HR Assistant Chatbots “They will tell

Mila they’re not feelin well….

“I’m sorry to hear that,” Mila will respond….

Mila will send a message to the appropriate manager….”

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2. Scheduling

Assistant Chatbots www.kooki.co

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Scheduling Assistant Chatbots

Mimetic is a personal assistant

that schedules

meetings for you.

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Scheduling Assistant Chatbots

Mimetic is a personal assistant

that schedules

meetings for you. Automatically,

upon instructionwww.kooki.co

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Scheduling Assistant Chatbots

Meekan is your team’s scheduling assistant robot. Just ask for a meeting,

and Meekan will match everyone’s calendar for the optimal time

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3. Workflow Assistant Chatbots

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Workflow Assistant Chatbots

Company WORKATO’s Workbot helps to pull all graphs and charts

from multiple applications www.kooki.co

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Workflow Assistant Chatbots

“Workato’s chatbot brings enterprise workflow into Slack”

TechCrunch, Jan 2016www.kooki.co

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4. Brand AmbassadorChatbots

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How about a chatbot that answers all your brand, company and products enquiries?

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How about a chatbot that answers all your brand, company and products enquiries?

Get a Brand Ambassador “Hibot” from Kooki today

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Talk to our hibot

@KookiHiBot Telegram

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It is Kooki’s Brand

Ambassador

Talk to our hibot

@KookiHiBot Telegram

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In Summary,

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In Summary,

AI assistant and chatbot applications will continue to grow

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In Summary,

AI assistant and chatbot applications will continue to grow

in both enterprise and consumer space.

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“Chatbots will fundamentally revolutionize how computing is experienced by everybody.” - Microsoft CEO Satya Nadella, July 2016

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SLIDESHARE BY KOOKI CMO- TEEWEE ANG

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Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

INTRODUCING KOOKI

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Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

Management

Mid-Management

Working …

Kooki’s AI Agent Model: Tiering & Collaborative Network

INTRODUCING KOOKI

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Intelligent Agent for Enterprise Professionals

Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models.

Management

Mid-Management

Working …

Kooki’s AI Agent Model: Tiering & Collaborative Network

INTRODUCING KOOKI

AI Agent Applications to come:• Market

Intelligence• Financial Analysis• Governance &

Regulation• Accountancy• HR Management• Customer Service• More…

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OUR CORE TEAM

Weetiong AngCEO

“There will come a day when we witness the convergence

of human and machine.”- Weetiong Ang

Teewee AngCMO

“If you want to go fast, go alone. If you want to go far,

go together.” – African Proverb

Joey SimBusiness Development

Lead“Success is how high you

bounce when you hit bottom.”

-George S. Patton

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