Content is based on AgilePgM™ which is a trademark of the DSDM Consortium And “The Effective Change Managers Handbook” Copyright The APM Group Limited The APMG-International Agile PgM and Swirl Device are trademarks of APM Group Ltd The APMG-International Change Management and Swirl Device logos are trademarks of The APM Group Ltd.

Welcome to the

Agile Change Programmes

Webinar

Copyright Novare Consulting

Learning Objectives

• Gain an understanding of Agile

Programme Management

• Understand how Change Management

strategies support programme

management life cycles

• Develop an insight into how individuals,

teams and organizations are impacted

by change

• Understand change governance

structures, the effect of organizational

culture and the models and processes

of change

The Webinar aims to illustrate how Change Management

Principles underpin delivering Agile Programmes

Copyright Novare Consulting

Introducing Chris Ferguson

Copyright Novare Consulting

Introducing Novare Consulting

Copyright Novare Consulting

What The Research Says………..

• Failure rates of change initiatives – more

particularly, where change achieves

substantially less than the expected value -

have been reported as high as 70-80%

(King and Peterson, 2007)

• However, a few top performing

organizations experience success rates in

excess of 80% (IBM, 2008)

• The variable criteria and measures typically

used in these studies make it difficult to

draw definitive conclusions about the failure

rates and their causes (Hughes, 2011)

Continuing consistent, accumulated evidence does point to the

reality that very many change efforts do fail

Copyright Novare Consulting

IBM Four Key Success Factors

The success rate of change projects using a dedicated change

manager rose by 19% compared to those that did not

Copyright Novare Consulting

Change Context

Change delivers benefits and capabilities

Copyright Novare Consulting

Agile PgM Philosophy

Aligned to strategy: delivers incremental benefits through

effective governance & empowered teams

Copyright Novare Consulting

What Is Agile Programme Management?

Agile PgM recognises that change is inevitable,

so it is “traditional” programme management

with a strong emphasis on:

• Building in stakeholder feedback based on

iterations to create emergent business

solutions

• Incremental delivery of capability and

benefits – as early as possible

• Recognition of the need to evolve

everything: plans, products, outcomes, etc.

• Evolving business cases

• A culture of empowerment

All the above are applicable at all levels from deep within projects

to the highest levels of the programme

Copyright Novare Consulting

What is Change Management?

Copyright Novare Consulting

Portfolio Of Change Initiatives

• The portfolio may contain portfolios, programmes and projects

• Not all the programmes in the portfolio may be managed using Agile

• Projects within an Agile programme may be managed using

traditional, waterfall methods

Copyright Novare Consulting

The Five Principles of AgilePgM

The Agile PgM Principles recognise the need to involve people in

the change initiative

Copyright Novare Consulting

Kotter’s Eight Step Organizational Change Model

Aligned to Agile PgM Principles

Copyright Novare Consulting

Agile PgM Lifecycle

Copyright Novare Consulting

Kotter’s Dual Operating System

Everyone is impacted by change

Copyright Novare Consulting

Agile PgM Organisation

Agile PgM Model is compatible with Kotter’s Model

Copyright Novare Consulting

Cultural Archetypes

Where would you plot your organisation against these axes

Copyright Novare Consulting

Agile PgM Governance Enablers

• A clearly defined Governance

Strategy, which considers all

stakeholders and their roles

• Clear communication of the

strategy to all stakeholders

• Decisions should be fast and

efficient

• Decisions should be

documented, but not

bureaucratic

• Capability teams as

autonomous as possible,

empowered to make decisions

Successful Agile programmes need effective governance

Copyright Novare Consulting

Governance: Decision Levels

Copyright Novare Consulting

Teams are empowered to

make decisions within defined

boundaries

Empowerment

Teams have to make decisions

Copyright Novare Consulting

Agile PgM Team Roles Characteristics

Copyright Novare Consulting

How Do We Develop An Effective Team?

Copyright Novare Consulting

Tuckman Team Development Stages & Skills Required

How do these stages align to the Agile Programme Lifecycle?

Copyright Novare Consulting

Programme Foundations

• Baseline the programme vision

• Define initial roadmap

• Define & prioritise high-level benefits & capabilities

• Confirm programme business case

• Establish an agile governance model

• Develop programme plan with well-defined initial tranches and outline future tranches that are aspirational

• Describe, assess & manage risks

• Identify key stakeholders & create a stakeholder engagement strategy

• Plan initial tranche(s)

• Gain approval to proceed

• Gain funding for the initial tranche(s)

Every change needs firm foundations

Copyright Novare Consulting

Stakeholder Engagement Principles

Copyright Novare Consulting

Agile PgM Stakeholder Engagement

Stakeholder Engagement Coordinator drives the strategy

Copyright Novare Consulting

Communication & Engagement Considerations

• Communicating change

• Emotional impact

• Barriers

• Appeal to hearts and

minds

• Importance of feedback

• When to use different

communication channels

• Communication strategy

& planning

• Monitoring & Evaluation

COMMUNICATION

MIS-COMMUNICATION

Copyright Novare Consulting

Change Curve – Kubler Ross

Where are your stakeholders on the change curve?

Copyright Novare Consulting

Agile Programme Planning

Copyright Novare Consulting

Learning Styles (Honey & Mumford)

Copyright Novare Consulting

Prioritised Benefits Shape The Tranches

Copyright Novare Consulting

Agile PgM MoSCoW Prioritisation Of Benefits

How easy is it for the team to prioritise?

Copyright Novare Consulting

Benefits Management Principles & Processes

Copyright Novare Consulting

Benefits Forecasting & Cognitive Bias

Copyright Novare Consulting

Agile PgM Management & Control

In addition to formal reviews

the Lead Programme Roles

should

• Regularly visit project &

team rooms – without

interfering with the teams

• Attend stand-up

meetings as an observer

• Proactively assist teams

to come together to solve

problems

• Ensure that all

information is clearly

communicated

Agile Programme Manager acts as a facilitator for project teams

Copyright Novare Consulting

Agile PgM Transition Key Roles

Agile PgM recognises the importance of the successful transition

of capabilities to the business

Copyright Novare Consulting

Bridges’ Stages of Transition

Copyright Novare Consulting

Successful Agile Change Programmes

• Understand the nature and impact of a

proposed change and the capacity and

capability to undertake it

• Establish governance structures aligned

with strategy & culture

• Prioritise benefits and deliver incrementally

• Identify and engage stakeholders

throughout the change

• Empower and support teams with good

leadership, appropriate training and great

facilitation

• Learn from past change initiatives.

Combining Agile PgM together with Change Management

techniques improves programme delivery performance

Copyright Novare Consulting

Webinar Close & Useful Resources

• Novare Consulting

– www.novareconsulting.com

– enquiries@novareconsulting.com

• APM

– www.apm.org.uk

• APMG – Agile & Change Management

– http://www.apmg-international.com/en/qualifications/AgilePgM/agilepgm.aspx

– http://www.apmg-international.com/en/qualifications/change-management/change-management.aspx

• Team Building

– https://www.youtube.com/watch?v=sYlzSymbjwA

– https://www.youtube.com/watch?v=hEJaz3sinEs