Post on 05-Apr-2018
7/31/2019 Advanced Communications Skills Final
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AdvancedCommunications Skills
Workshop
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To provide participants with advanced communications
skills, including:
Skimming and scanning for information
SQ3R method Probing for data
Delivering an effective brief
Influencing - upwards and downwards
Presenting a compelling recommendation
Writing a concise follow-up report
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Reading with the right level ofdetail..
Change your reading style based on what you'rereading.
3 Ways of looking through information quickly
Skimming, Scanning & SQ3R
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Skimming and Scanning
Skimming:
Looking for the main
ideas of a document
Scanning:
Looking through adocument for particularinformation
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Steps to Skimming
1. Read the title &
blurb/introduction
2. Read section or chapterheadings
3. Look at illustrations
4. Focus on bold or underlinedtext
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Steps to Scanning
1. Focus your search by thinking of some
questions that you want to answer
2. Use clues on the page, such as headings and
titles
3. Let your eyes move quickly across the page
Skimming/Scanning Exercise(groups)
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SQ3R Method
Survey: Skim for overview of document.
Question: Create questions from the title,headings, and subheadings.
Read: Look for answers to the questions.
Recite: In your own words, recite keywords/concepts
Review: Skim back over the entire document.
Task 1, 2 & 3
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Delivering an Oral Brief
1. Start with a purpose statement
2. Give a brief agenda
3. Elaborate on main points:
Use data to support each point
Chunk information into 3s
Focus on being concise
4. Conclude with a summary & final statement
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Oral Brief Triangle Plan -3s
Think on your feet Keith Spicer
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Oral Brief Global plan(geography)
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Oral Brief Clock plan
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Brief CEO
Task 4
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Probing for Data
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Influencing Video
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Pulling
(upward - no power)
Pushing
(downward power)
Influencing
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Influencing Upwards - Pulling
1. Analyse your audience & establish rapport
2. Listen
3. Suggest:
State your understanding of the situation
State what you would like to happen Explain the benefits
4. Seek agreement
5. Conclude
Summarize agreements Suggest way forward
Express appreciation
Task 5: Sultan Abdulla
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Influencing Downwards - Pushing
1. State your agenda
2. Explain your motivations/reasoning
3. Make proposals
4. Confirm agreement
5. Conclude Summarize way forward
Express appreciation
Task 6: Emilio Montaga
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Presenting a CompellingRecommendation
Pre-work:
1. Target your listeners: talk to audience members inadvance/desk research/networking/inquiry
2. Focus on the key information you want them to walk awaywith.
3. Anticipate negative reactions: build a counter-argument4. Connect audience needs to your recommendations
During the Presentation:
1. Open by grabbing their attention2. State your recommendation & benefits for the audience3. Support each main point with data & use signposting5. Be alert: observe, listen, respond6. Conclude by repeating your recommendation
Task 7: Presentation
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Handling Questions
Anticipate and prepare for questions
Listen to the entire question
Repeat it and pause before answering
Rephrase hostile questions in neutral terms
Confirm that you have answered their question
Close Q&A by repeating main recommendations
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Writing a Concise Follow-Up Report
1. Provide a brief background to the subject
2. Identify the strongest benefit of yourrecommendation.
3. Present that benefit at the beginning of yourreport.
4. Choose the most valid arguments and data tosupport your recommendations.
5. Use section headings & signposting to link points.
6. In your conclusion, repeat your recommendation &clarify what next steps should be.
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Objectives Review
Skimming and scanning for information
SQ3R method
Probing for data
Delivering an effective brief
Influencing - upwards and downwards
Presenting a compelling recommendation
Writing a concise follow-up report
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The single biggest problem in communication is
the illusion that it has taken place.
- George Bernard Shaw
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Coffee Break