Post on 20-May-2015
description
Are you really listening?
Or are you just talking at the business?
Hearing and Listening - There is a Difference
© Anyka - Fotolia.com
Hearing is a physical event
© Faber Visum - Fotolia.com
Listening is emotional
© Yuri Arcurs - Fotolia.com
What is Active Listening?
• Giving full attention• Encouraging sharing of information• Noticing cues• Being mindful• Being open• Leaving your own baggage at the door• Being emotionally aware
Can you learn to listen?
© coramax - Fotolia.com
Be Present
© gemenacom - Fotolia.com
Stop self listening
Be open minded
Leave the jargon at the door
Be aware of body language
Beware Emotional Hijacking
Watch the cues
Your own…..
As well as theirs
Know when to retreat
Read between the lines
© yashabaker - Fotolia.com
Ask open questions
© fotovika - Fotolia.com
Understand the business problem
© alphaspirit - Fotolia.com
What are they really asking for?
Reflect the problem back
Seek consensus
© yanlev - Fotolia.com
Follow-up to confirm
© peterjunaidy - Fotolia.com
Practice!
• Active listening is not just for work• Your family and friends will thank you for
really listening!• Practice the techniques until they become
second nature