Actions Speak Louder Than Words

Types of Nonverbal Communication

• Appearance

• Gestures

• Posture

• Eye Contact

• Facial Expression

• Vocal Cues

• Spatial Relations

Appearance• Clothing

• Accessories

• Jewelry

• Hair/Makeup

• Cleanliness

“The Secret Behind the Magic of Disney” by Janna Oberdorf

• The dress-code rules at Disney theme parks may go father than the normal dress code for a day at work, but it’s not easy for Disney employees to maintain the magic

of Disney. Just ask anyone who works there.

• Women: Earrings no larger than a Quarter

• Men: No Beards, short sideburns,

clean & trim fingernails

• All: Natural hair color and makeuphttp://journalism.nyu.edu/publishing/archives/livewire/archived/the_secret_behind_the_magic_of/

• Why?

• Gesture: Movement of part of the body to express an idea or meaning

• Most Common: Hands and head

Gestures

•Gesture: Standing with hands on hipsMeaning: Readiness, aggression

Gesture: Hands clasped behind backMeaning: Anger, frustration, apprehension

•Gesture: Rubbing the eyeMeaning: Doubt, disbelief

•Gesture: Biting nailsMeaning: Insecurity,

nervousness

•Gesture: Rubbing handsMeaning: Anticipation

What’s it mean?• Gesture: Brisk, straight walk

Meaning: Confidence• Gesture: Sitting with legs crossed, foot kicking

slightlyMeaning: Boredom

• Gesture: Sitting, legs apartMeaning: Open, relaxed

• Gesture: Arms crossed on chestMeaning: Defensiveness

• Gesture: Walking with hands in pockets, shoulders hunchedMeaning: Dejection

• Gesture: Hand to cheekMeaning: Evaluation, thinking

• Gesture: Touching, slightly rubbing noseMeaning: Rejection, doubt, lying

• Gesture: Locked anklesMeaning: Apprehension

• Gesture: Head resting in hand, eyes downcastMeaning: Boredom

• Gesture: Sitting with hands clasped behind head, legs crossedMeaning: Confidence, superiority

• Gesture: Open palmMeaning: Sincerity, openness, innocence

• Gesture: Pinching bridge of nose, eyes closedMeaning: Negative evaluation

• Gesture: Tapping or drumming fingersMeaning: Impatience

• Gesture: Steepling fingersMeaning: Authoritative

• Gesture: Patting/fondling hairMeaning: Lack of self-confidence; insecurity

• Gesture: Quickly tilted headMeaning: Interest

• Gesture: Stroking chinMeaning: Trying to make a decision

• Gesture: Looking down, face turned awayMeaning: Disbelief

• Gesture: Pulling or tugging at earMeaning: Indecision

• Gesture: Prolonged tilted headMeaning: Boredom

Posture

• Posture: Position of a person’s body when standing or sitting

Eye Contact

• Gain recognition

• Signal emotions

• Indicate purposes

Facial Expression

• Eyebrows

• Mouth

• Nose

• Forehead

Vocal Cues

• Pitch: Highness or lowness

• Rate: Speed

• Volume: Loudness or softness

• Quality: Sound

Spatial Relations

• Intimate– Up to 1.5 feet

• Personal– 1.5 to 4 feet

• Social– 4 to12 feet

• Public– > 12 feet

CultureGender

RelationshipEmotions

“Bubble Changers”

Assignment: Determine Your Personal Space Preference

Sources25 Gestures List

http://listverse.com/2007/11/08/25-examples-of-body-language/

Various Photos

Google Images

Person to Person: Speech Communication Textbook

1990 Edition