ACCESS SERVICES & UX Complementary Roles

#accesslibux

Access & User Experience #accesslibux

A Little Something

About UsKristina Rose Head Access Services kristina.rose@nyu.edu

Nadaleen Tempelman-Kluit Head, User Experience (UX) ntk2@nyu.edu

@nadaleen

Access & User Experience #accesslibux

where We workNew York University

We’ve gone global! 11 study abroad locations Three degree campuses 5.9 million volumes

study spacesA Case Study

Access & User Experience #accesslibux

Baseline

Above

Below

Googles nyu librarygroup study rooms

logs in and sees policies-3 hours max, only 1 daily reservation

option to make multiple reservations daily

logs in & sorts by room capacity & type (grad, quiet) doesn't use NYU email

so confirmation email never seen & he can't find when he reserved room

sorts by room capacity & location

sorts by room capacity & location

books group studyroom for one date for 6 people

books individualstudy room for one date for 1 person

emails group members w/ details

creates event in calendar 2 repeat booking daily

share / sync event across calendars

floor maps w/ rooms& proximity to bathrooms, snack lounge, print station

option to book recurring weekly room

Goes to grad services page to look for study space

Kaley

Information Seeking Behavior:

EricInformation Seeking Behavior: Re-Find

Navigational (reach particular location)

Information Architecture:Audience & Task Based

Functional Specs (II)

User Flows: Book a Study Room

Read about our Personas: “Invoking the User From Data to Design” 9/14 crl.acrl.org

Access & User Experience #accesslibux

changes

• Information on library website surrounding system

• Language • Color palette changes on calendar • Signage upgrade • Floor maps

We made some

Rooms Increase

30 % 2013-2014

Access & User Experience #accesslibux

Borrow & request Another Case Study

Information Architecture & page content

Access & User Experience #accesslibux

Access & User Experience #accesslibux

Access & User Experience #accesslibux

Library home > Services > Borrow & Request

BorrowRequestTechnology BorrowingVideo & Music BorrowingCourse Reserves

Heat Map results

Access & User Experience #accesslibux

One last

Case StudyLog in image

Access & User Experience #accesslibux

As an NYU user,

I want to immediately recognize where I can login…

User StoryExamples

User-Defined Footer Text

Title Text

TitleText

Access & User Experience #accesslibuxNew Login page

Take-aways

HeatMap of Study spaces

Access & User Experience #accesslibux

Questions?Thank You!