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June 25, 2013
Reducing the Risk and Realizing the
Value of Core Systems Replacement
Copyright 2013 Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Introduction
Risk Reduction
Customer Experience
Core Systems in the Cloud
Brazil Implementation
Andrew deGroot, SVP, Global Business Development
and Alliances
Copyright 2013. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Topics
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Exigen Cloud Advantage Right-size with Core Systems in the Cloud
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Exigen Suite Core Solutions
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Exigen Cloud Computing Service
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
A Look at Exigen Cloud Services
SAAS SERVICES
Business Operations
Help Desk Operations
Help Desk Maintenance and/or Support Services
Maintenance and /or Support Services Technical Operations
Technical Operations
Hardware Planning
Data Center Operations
Data Center Operational Management and Support
Operational system management per Run Book
Full suite of operational, administrative, and management control procedures and services
covering network and data center
Operations Management
Operational Maintenance
Security Management
Monitoring, Alarms, Reporting
Network and Server Infrastructure
Storage
Backup and Disaster Recovery
Security
Application Operations
Change Management
Performance Management
Database Management SaaS-70 Compliance
SERVICE LEVEL AGREEMENTS (SLAs)
SAAS Service Availability
Successful Return to Production
Maintenance Windows Initial Problem Response
Tier 3
support
100%
performance
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Reducing Risk of Core Systems Replacement Pre-configured Packages vs Customization
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Reducing Risk of Core Systems Replacement Evolution of Core Systems Configuration
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Traditional ConfigurationBased
Pre-configured
Project Configuration
Pre-Configured Content
Base
80/20 Rule
Traditional systems over
80% hard-coded and
inflexible.
Typical configuration-based
systems provide rules &
tools but only 20% pre-
configured product.
Exigen Suite pre-configured
packages come over 80%
ready out-of-the-box as an
fully-functional system to
jump start both design and
development activities.
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Implementation Risk
Client starts with a fully functioning, end-to-end processing system.
Preconfigured Package represents a robust, reference implementation for project teams making changes to clients requirements.
Improves quality and consistency, improves speed of delivery, and reduces overall cost
Agility Risk
Pre-integrated suite reduces the complexity associated with system upgrades
High degree of configurability in Exigen Suite reduces the % of customization required in order to minimize impact on clients upgrade path.
Recent Exigen client upgrade experiences reveals an average timeframe with testing of 2 months.
Pre-integration of Exigens Product Factory and Rating Studio enable introduction of new/revised products in rapid timeframe
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Reducing Risk of Core Systems Replacement Addressing Risks - Exigen Pre-configured Approach
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Cost of Ownership Risk
Reduced costs of initial implementation and subsequent system upgrades
The preconfigured package dramatically decreases integration requirements during deployment - the most costly component
A single platform is capable of managing multiple lines of business at the same time
Removes cost of series of separate policy, billing or claims solutions.
Reduces TCO for multi-line/territory insurers as a large percentage of initial deployment costs can be leveraged and re-used in the future.
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Reducing Risk of Core Systems Replacement Addressing Risks - Exigen Pre-configured Approach
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
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Improving the Customer Experience Differentiating with Insurance-specific CRM and CCM
Today, pricing is highly competitive, many products are quickly commoditized, and
innovations are quickly replicated, so it is difficult for insurers to differentiate As a result, insurers need to strive for superior customer experiencemanaging the entirety of their insurer relationships, across touch-points, according to customers personal preference CAP GEMINI
CustomerCore
Customer Acquisition
Customer Service
Customer Communication
Exigen Insurance Solutions (EIS) CustomerCore is an insurance-specific, vertically
integrated CRM component.
Customer Acquisition
Lead Management
Opportunity Management
Marketing & Sales Campaign Management
Customer Management
Customer Accounts & Portfolio
Customer Sales & Service
Customer Profile & Preferences
Customer Transactions & Interactions
Customer Relationships
Customer Analytics
Customer Service
Personal Agent (in person)
Contact-Center (phone and chat)
Web and Mobile Apps self-service
Automated Agents (Voice and Document Auto-Reply services)
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Improving the Customer Experience Exigen Customer-centric Approach
Key Advantages of CustomerCore
Fully integrated with insurance core systems (including legacy and 3rd party systems)
Extends insurance processes to multiple distribution networks ranging from direct networks and agents and brokers, banks, and alternatives such as retailers and car
dealers
Supports multiple business channels (i.e. mobile, Internet, contact center) to support person-to-person, correspondence-based, and self-service modes of interaction.
The key business benefits to insurers are:
An increase in customer affinity and mutual value of the customer relationship;
A measurable improvement in the quality of the book of business and business performance;
Reduces operational cost and complexity; and
Increases sales effectiveness by recommending best fit products for new business and up-sell.
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Improving the Customer Experience CustomerCore CRM Integrated Multi-Channel Communication
ACE Brazil
Core Systems Suite Replacement
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
ACE Brazil Snapshot
Solution Full Exigen Suite for Policy Admin/Billing/Claims
Lines of Business Personal lines: standard and high net worth LOBs
Distributed nationally via MGAs
Deployed in Portuguese and English
Rollout Q1 2012 high-net-worth home and auto
Q3 2012 standard home and auto
Platform Exigen Suite as SaaS in Exigen Cloud
private cloud; virtualized environment
Deployment Deployed 20 interfaces using ESB
Global Team: Brazil\Europe\China\USA
OnShore Product Specialists
Offshore Exigen Center of Excellence
Copyright 2012. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
ACE Brazil Project Highlights
First products live in less than 6 months Speed To
Market
360 view of customer and account Independent brokers described system as best
insurer system to use
Improved Distribution &
Service
No ACE IT investment required from infrastructure to applications
100% performance to SLAs Platform available for deployment in other
countries
SaaS Advantages
Copyright 2013. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Thank you
Andrew deGroot
SVP, Global Business Development and Alliances
345 California St, 10th Fl
San Fancisco, CA 94104