IMPROVING PRODUCTIVITY BY ENHANCING THE WI-FI

EXPERIENCE

2

Your Environment and ChallengesEnvironment:

• # locations• # Wi-Fi users• # Mission critical Wi-Fi applications• # of APs, CISCO, Aruba, growing? ac, n?• BYOD?, VoFI?, Skype?, Jabber?

Questions:

• How do you currently see performance of Wi-Fi? How do you ensure good user experience for clients?• What new mobile applications are critical to the operations? Do they use Wi-Fi or LTE?• How do you see spectrum interference affecting Wi-Fi? • Is staff using laptops, tablets, VoIP over Wi-FI, etc?• Wi-Fi always blamed, too many end user issues sent to 3rd level Wi-Fi engineering support?

By 2018, more than 50%

of users will use a tablet

or smartphone first for all online activities.

– Gartner

ENTERPRISE

WI-FI IS NOWMISSION CRITICAL

“Wireless sensing, tracking and control equipment will reach $35 billion over the next five years for industrial automation, agriculture, construction and related markets.”

– SmartIndustry.com

HEALTH CARERETAILMANUFACTURING

ENTERPRISE

WI-FI IS NOWMISSION CRITICAL

“Having Wi-Fi in their rooms isn’t just a convenience for veterans receiving overnight treatment at the VA — it’s a much-needed connection to the outside world and often a key asset in their treatment.”

– Richard Blumenthal, ranking Democrat on the Senate Committee

on Veterans’ Affairs

HEALTHCARE

WI-FI IS NOWMISSION CRITICAL

“Providing high-quality Wi-Fi coverage and connectivity represents an increasingly important utility when it comes to attracting and retaining shopper’s in-store.”

– Information Age

RETAIL

ENTERPRISE

WI-FI IS NOWMISSION CRITICAL

“1 in 3 said they couldn't do their jobs without wireless, and over 60% of those think they get better Wi-Fi at home than at work.” 

– TechRadar Pro

ENTERPRISE

WI-FI IS NOW MISSION CRITICALYOUR ENVIRONMENT IS DYNAMIC

People, devices and equipment flow in and out all day. To be proactive and catch issues before they impact productivity, you must discretely and continually measure the quality of the Wi-Fi experience on every device, in

every location, all the time.

Placing an online order

Finishing up quarterly financials

Submitting a million dollar

sales proposal

Checking warehouse inventory before restock purchase

WI-FI PERFORMANCE MANAGEMENT HAS FALLEN SHORT

NO PROACTIVE VISIBILITY| NO DETAILED PERFORMANCE HISTORY | NO DIAGNOSIS OR PRESCRIPTIONS

Slow connection to

CRM

HOW IT WORKS

Your Wi-Fi Network

1. 24/7 WI-FI NETWORK BENCHMARKING.

3. VISIBILITY | PERFORMANCE HISTORY DIAGNOSIS AND PRESCRIPTION

2. CROWDSOURCE THE WI-FI EXPERIENCE AND IDENTIFY HOW END-USERS EXPERIENCE THE NETWORK.

VM

SONAR™ Test Endpoint

SAPPHIRE EYE™ Wi-Fi Sensor and High Performance Client

EYEQ™ CLOUD

MOBILE EYE™ Apps and Agents

Access Point

Data Center

Access Point

ISP

WLAN Infrastructu

re Performanc

e

WHAT MOST GET TODAY

WLAN Controller

Crowdsourcing of Wi-Fi performance dataVisibility into end-user experience

Wi-Fi performance history

AP ConnectionsCPU and memory utilization

Client connectionsBandwidth utilization

High usage clients

HOW WE’RE DIFFERENT – WE MANAGE CHANGE

WI-FI EXPERIENCE MANAGEMEN

T

Sapphire Eye 2100

(Covers 4-6 APs)

Access Point

WLAN Controller

Crowdsourcing of Wi-Fi performance dataVisibility into end-user experience

Wi-Fi performance history

AP ConnectionsCPU and memory utilization

Client connectionsBandwidth utilization

High usage clients

ISP

13

Products & CapabilitiesSapphire Eye

2100Sapphire Eye

500Mobile

Eye (Win/macOS)

Mobile Eye Android

Mobile Eye Apple iOS

AP’s measured 4-6 1-2 1 1 1

Active tests Throughput, packet loss, delay, jitter

Throughput, packet loss, delay, jitter

Throughput, delay

Throughput, delay

Throughput, packet loss, delay, jitter

Device data Make, model of adapters in the air

Make, model of adapters in the air

Make, model,sw version

Make, model,sw version

Make, model,sw version

Scan data Frequency,signal strength

Frequency,signal strength

Frequency,signal strength

Frequency,signal strength

Runs in background Yes Yes Yes Yes No

Runs in foreground Not Available Not Available Not Available Yes Yes

Passive testsBeacon availability,airtime utilization, channel utilization

Beacon availability,airtime utilization, channel utilization

Packet capture Yes YesSpectrum analyzer Yes YesIP services Yes YesAuthentication Yes Yes

Healthcare

Higher Education Managed Service Providers

Enterprise & Retail

NOTABLE 7SIGNAL CUSTOMERS

“We are no longer flying blind. 7signal delivered on its promises and our team is now equipped to support more applications and more devices as we move forward.”

Greg Slattery, CIOMajor midwest hospital system

“I am very positive about these guys [7signal]. They know WiFi inside out, are vendor neutral and have a hands-on, pragmatic approach.”

Kees PronkAvans University

“Without a system in place, you can’t put your finger on the issues. So, it is hard to correct what’s wrong or verify what’s right.”

Steve Gammon,Beaumont Health System

USE CASESFor Mobile Eye

Quickly identify slowest performing devices

Quickly identify slowest performing networks

Drill down for specific device performance detail

Customize your target endpoints and experience thresholds

Get Signal Strength, Channel, Frequency and Data Rates from Android, Windows and macOS

devices

View Wi-Fi performance of remote locations on a map

Drill into important KPIs to proactively identify trouble areas

Quickly compare networks or devices in specific locations to isolate issues

USE CASESFor Sapphire Eye

4 Macro KPIs Answer 4 Critical Wi-Fi Experience Questions…

Connectivity

• Beacon availability• Attach success rate / time• Association success rate / time• TCP test success• Web page download success

IP Services

• IP address retrieval success• IP address retrieval time• DHCP process by stage• DNS success / time (future

Authentication

• Open authentication success• Open authentication time• Radius success / time by stage• Captive portal success

Quality• Throughput• Delay• Web page download time• AP / Client retransmissions• Air utilization• Number of clients / AP

EyeQ - Component KPIs at One Click

Proactive – Not ReactiveBeacon Availability Alert Delivered to Inbox…

Offending AP…

Where…

When…

Offending AP…

Where…When…

Proactive – Not ReactiveDHCP Server Alert Delivered to Inbox…

Confirmed!HT40 channels performing well on corporate network

100% of Service Level Target

Avg. Throughput

over 150Mbps

Confirmed!5Mbps rate limiting in effect on guest network

100% of Service Level

Target

Throughputs at 5Mbps

A Very Common Use Case:WLAN or not WLANUsing 7signal with your own test endpoints to isolate issues

7signal Eyes

Cisco AP AccessSwitch

CoreRouter

Wireless LANController

Firewall

DMZSwitch

ISPRouter

Data Center

Remote Office

InternetFirewall

Your Network Topology

Strategic Placement of 7signal Sonar Endpoints in Client’s Environment

AccessSwitch

CoreRouter

7signalSonar (Internal LAN) 7signal

Sonar (DMZ)

Firewall

DMZSwitch

7signalSonar

ISPRouter

Wireless LANController

Data Center

7signal Eyes

Cisco AP

Remote Office

InternetFirewall 7signal

Sonar (Cloud)

Your Network Topology

VM

VM VM

VM

AccessSwitch

CoreRouter

7signalSonar (Internal LAN) 7signal

Sonar (DMZ)Wireless LANController

Firewall

DMZSwitch

7signalSonar (Cloud)

Internet

ISPRouter

Firewall

LAN throughput ~5Mbit/s

LAN/WAN throughput ~4Mbit/s

LAN/WAN throughput ~3Mbit/s

Wireless LANController

7signalSonar

Data Center

7signal Eyes

Cisco AP

Remote OfficeLAN throughput

~83Mbit/s

Your Network Topology

VM

VM VM

VM

Strategic Placement of 7signal Sonar Endpoints in Client’s Environment

AccessSwitch

CoreRouter

7signalSonar (Internal LAN) 7signal

Sonar (DMZ)Wireless LANController

Firewall

DMZSwitch

7signalSonar (Cloud)

Internet

ISPRouter

Firewall

LAN throughput ~65Mbit/s

LAN/WAN throughput ~66Mbit/s

LAN/WAN throughput ~62Mbit/s

Wireless LANController

7signalSonar

Data Center

7signal Eyes

Cisco AP

Remote OfficeLAN throughput

~83Mbit/s

Your Network Topology

VM

VM VM

VM

Strategic Placement of 7signal Sonar Endpoints in Client’s Environment

Thank YouWhat can Wi-Fi performance management do for you?