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Frequently Asked Ques0ons
6 Ways to Elevate Your New Hire Onboarding
Tom Maso6o VP & General Manager Virtual Training tom.masoAo@on24.com
• What are your top onboarding objecIves? Please select all that apply. – Reduce your onboarding costs – Make your new hire onboarding more engaging
– Deliver more consistent onboarding globally
– Improve new hire Ime to proficiency
– Facilitate new hires’ cultural and social assimilaIon
– Improve employee retenIon
Poll
5 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Employees with formal onboarding training are 54% more producIve
• OrganizaIons with a standard onboarding process experience 50% greater new hire retenIon
• Manager saIsfacIon increases by 20% when their employees have formal onboarding training
• AutomaIng onboarding tasks results in 18% greater achievement of employee’s performance goals
The Onboarding Opportunity
* Source: The Onboarding StaIsIcs You Need to Know 6
• The tradiIonal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials
• Millennials have grown up using technology, and most are used to more interacIve forms of learning
• Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' aAenIon
• Millennials – 34% of the US workforce – are driving many of today’s business technology decisions
Millennials Driving Virtual Onboarding
* Ages 18 to 34 in 2015 7
• Provides a consistent & engaging onboarding experience for geographically-‐dispersed new hires
• Lengthens onboarding which accelerates Ime-‐to-‐producIvity and beAer prepares new employees for success
• Delivers exactly the type of highly interacIve training requested by Millennials
• Helps new hires’ assimilaIon by more effecIvely integraIng them socially and culturally
• Reduces the cost of new hire onboarding by up to 90%
Virtual Onboarding Benefits
8
6 Ways to Elevate Your New Hire Onboarding
9
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
Over 30% of new hires are already searching for a new job in their first weeks, or even worse, not
showing up at the first day at all
Value of Pre-‐Boarding
“How pre-‐boarding of new hires makes everyone’s life easier,” Gerrit Brouwer, Nov 13, 2014.
10
Pre-‐boarding is the period from the date new employees sign their offer leAer and the date of their first day – during which you should:
• Share culture for the right first impressions
• Build excitement for joining your company
• Create a sense of community
Pre-‐Boarding: Lay the groundwork for the first day
11
Right Impressions: Short-‐form company videos Using short videos are an effecIve way to explain the essenIals of
your company and values
12
Right Impressions: Take them on a culture journey Clearly communicaIng your business culture, values and vision
can jump start your new hire integraIon
13
Right Impressions: Live Q&A sessions Webcam-‐based discussions allow company representaIves to share
perspecIves and answer quesIons prior to new hires’ first day
14
Build Excitement: Be proacIve with self-‐educaIon Providing links to social media, blogs, and announcements will
help them easily find the right places
15
Build Excitement: Fun facts about culture, leadership …
16
Sense of Community: Foster company interacIon early Socialize your new hires early by inviIng them to ask quesIons and
parIcipate in discussions
17
Sense of Community: Offer virtual buddy system Connect a new hire directly with an experienced colleague as a
buddy to ensure the new hire feels welcome
18
6 Ways to Elevate Your New Hire Onboarding
19
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
Challenge: In-‐person onboarding is expensive Number of New Hires 75Number of Days 5Number of Days (including travel & weekends) 6
Airfare per person $500Total $37,500
Daily Costs / PersonHotel $200Meals $50Transportation $25
Total Daily Costs / Person $275Total Daily Costs $20,625
Hospitality & Per Diem Costs $123,750
Total Cost Savings $161,250
Per Trip Costs
20
Deliver live execuIve presentaIons to global new hires. Webinar-‐based orientaIon is more cost-‐effecIve and can more frequent.
Enhance reach with orientaIon webinars
21 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
“Simulated live” webinars allow your execuIves to opImize their Ime by pre-‐recording their presentaIons and delivering them as live webinars
Increase producIvity & flexibility with “simu-‐live”
22 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
BeAer meet global needs with “simu-‐live” webinars Pre-‐recording webinars and delivering them as live sessions allows
companies to beAer address global Ime zones
23
“User control” allows new hires to rearrange the interface to best meet their preferences and learning style.
Engage with personalized user experience
24 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Instructor bios • Q&A • Resources (course & post work) • Feedback surveys • Social networking • Group chat • Wikipedia (unfamiliar terms)
• Tests (automated correcIon)
• Idea storming
• Chaptering • Blogs / RSS feeds • Breakout sessions
Engage with interacIve features
25 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Capture aAenIon with “entertaining” cerIficates
26 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
6 Ways to Elevate Your New Hire Onboarding
27
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
Challenge: MulIple Training Repositories
28
Corporate LMS
Shared Drives
SharePoint & Intranet 3rd Party Databases
CMS Plasorms
KM Systems
©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Centralize for more accessible and intuiIve process
29 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Corporate LMS
Websites & Blogs
SharePoint
3rd Party Databases
Social Media
CMS Plasorms
Content Sources
Virtual Onboarding Environment
Engaging “single point of access” to orientaIon webinars, self-‐paced training, peer collaboraIon, networking, job aids, and other new hire-‐related materials.
What is a Virtual Onboarding Environment?
30
Virtual Environments Complement LMS Plasorms
31
Administra0on & Repor0ng
Corporate Learning Management System
Training Content LMS-‐Based Courses & Assessments
…
User Authen0ca0on (SAML / SSO)
User Experience
Virtual Onboarding Environment
LMS deep links
Engaging & InteracIve User Experiences
32 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Engaging virtual locaIons
• Live & self-‐paced training
• Networking & interacIvity
• GamificaIon
• MulIlingual support
• ReporIng & analyIcs
6 Ways to Elevate Your New Hire Onboarding
33
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
• Consumer technology has spoiled business users
• Business learners now expect the same kind of experiences at work that they enjoy at home
• Consumer-‐style expectaIons include: – Sleek design – Self-‐service delivery – Social opIons
Challenge: Consumer ExpectaIons
LMS interfaces are not designed for consumers
* Source: Waters Case Study
Four of the Top 12 LMS complaints relate to “Usability”
“The linear nature of the LMS pla9orm was not engaging enough, and even if a salesperson knew the course he/she wanted to take, it
took several clicks to connect to the specific learning modules”*
Sleek Design: IntuiIve / Familiar Experiences
Self Service: No InstrucIons Required
Self Service: AnyIme, Anywhere, Any Device
Social Media: Embed in Training Programs
6 Ways to Elevate Your New Hire Onboarding
40
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
Engagement = InteracIvity + Networking
User engagement is directly correlated to the level of
networking and how interacIve learners are within the learning
experience
InteracIvity: Webinar-‐based virtual classrooms
InteracIvity: Forums & Brainstorming
InteracIvity: Video Carousels
InteracIvity: Blogs & 3rd party apps
Networking: Webcam chats with leadership & experts
Networking: Social media & 1:1 chats
Networking: People search & business card exchange
48 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
6 Ways to Elevate Your New Hire Onboarding
49
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
* Source: Talent LMS – GamificaIon Survey Results
• Training programs using gamificaIon improves user engagement by 60%*
• GamificaIon enhances employee producIvity by 43%*
• GamificaIon provides clear training objecIves and recognizes learners’ achievements
• By making learning seem more like fun, the level of knowledge retenIon is increased
The Value of GamificaIon
Associate points with learning acIviIes Contests can be used to bring channel partners into virtual environments,
drive specific acIviIes, and encourage networking.
MoIvate using giveaways or compeIIons
Foster peer moIvaIon with team-‐based compeIIons
Reward users with badges and cerIficaIon levels
54 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Engage learners with game boards
Use scavenger hunts to deliver guided training
6 Ways to Elevate Your New Hire Onboarding
57
1 Leverage pre-‐boarding to build community & excitement
2 Use webcasts for orientaIon engagement and reach
3 Centralize onboarding training with virtual environments
4 Deliver a “consumer-‐like” virtual experience
5 Engage using interacIvity and networking
6 Teach your new hires by playing games
58 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
“We hire 32 new employees each week. Our onboarding process is informal,
impersonal, and inconsistent. It is also heavily reliant on the hiring manager. The lack of an onboarding program is affecIng
Ime-‐to-‐producIvity and retenIon.”
HR Training & Development Director
“Lack of onboarding is affecIng our producIvity”
KEY CHALLENGES
+ Onboarding over 1,650 new employees each year
+ Provide an interacIve, engaging experience designed for millennials
+ Significantly improve retenIon and producIvity longer term
$5B Financial Services
59 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. ConfidenIal.
SOLUTION COMPONENTS
+ ON24 Virtual Onboarding Environment
+ Pre-‐boarding, orientaIon and onboarding modules
+ SAML integraIon for secure user authenIcaIon
“With ON24, we can provide a consistent and engaging onboarding experience for
global new hires, which will accelerate new hires’ Ime-‐to-‐producIvity and social/
cultural assimilaIon. Without ON24, our new hire onboarding would cost us over $4
million per year.”
Improves job excitement & producIvity / saves $4M
$5B Financial Services
Would you like to learn more about how leading organizaIons are using virtual onboarding environments and their ROI?
A. Yes B. No
Poll (select one)
QuesIon & Answer
61
Tom Maso6o VP & General Manager Virtual Training tom.masoAo@on24.com
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