Post on 19-Feb-2017
A diverse group of people
working in collaboration
can almost always produce
a better quality product than
a firm that is driven by “stars.”
Slow, fast, super powered, noisy …
you need them all.
The key here is CULTURE - it’s the glue that
keeps everyone working and moving together.
… while GOALS and MISSION STATEMENTS are what drive your company forward.
Culture answers 3 questions:
1. What is my experience of being here?
2. What is our way of doing things?
3. What do we value?
Your Culture
• Built around your VALUES as founders
• Reinforced by your leadership team
• Demonstrated by an engaged workforce
5 signs of a Positive Culture
1. People line up to join your company.
2. Low turnover
3. Smiles and laughter
4. Energy & engagement
5. Open communications
(no hidden agenda, no secrets)
5 Signs of Damaged Culture
1. Top down management
2. People working alone
3. People hiding opportunities
4. Focusing on blame - instead of solutions
5. Hoarding - not role sharing or teaching
others
#1 Communicate
Consistently communicate and demonstrate
core values daily
Bulletin boards / Whiteboards on shop floor
Internal newsletters
Participative Planning processes
Employee recognition
#2 Celebrate
Successes are about your people
on the ground floor.
Builds cultural momentum.
Pride … productivity … quality workmanship.
#3 Share
Successes & Failures
Lessons Learned
Involve employees
Invite & build collaboration
Train & support
#4 Listen
Give and take
Meaningful Feedback and criticism
Everyone needs to feel needed
Respected in a meaningful way.
#5 Track
Employee satisfaction / retention
Anonymous surveys
Training ROI
Continual Improvement
Identify Opportunities to Improve
Action Plan in Place