5 Deadly Sins of SharePoint in the Enterprise

Dux Raymond Sy, PMP, MVP

Video recording: https://vimeo.com/44906710

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Presentation Objectives ¡  In this presentation, you will learn the 5 deadly sins of SharePoint in the Enterprise

is and how to best avoid them ¡  Treating governance as a one-time event ¡  IT leadership abdicating responsibility for information architecture and road mapping ¡  Treating user adoption & training as an after thought ¡  Underestimating human resource implications ¡  Failing to educate and engage executives

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About Innovative-e ¡  Focused on maximizing SharePoint technologies to help clients deliver business

value and organizational success through ¡  Consulting ¡  Mentoring ¡  Custom Solutions Development ¡  Training ¡  Support

¡  Recognized thought leaders in the SharePoint and Project Management communities ¡  For more info: http://innovative-e.com

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Hi, I’m Dux! §  Managing Partner, Innovative-e

§  SharePoint Server MVP

§  Author, “SharePoint for Project Management”

by O’Reilly Media

§  For more information, connect with me §  E-Mail: dux.sy@innovative-e.com §  Twitter: @meetdux §  Blog: meetdux.com

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Why won’t this one fit?

application of technology to business opportunities

Typical Implementation Scenarios

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#1 Governance as a One Time Event ¡  SharePoint Governance is more than just a document

¡  Importance of SharePoint governance plan in addition to general IT governance ¡  Balance of collaboration capabilities and their benefits vs organizational requirements ¡  Ensuring the plan evolves with the business ¡  Who creates the plan? Who owns the plan? Who enforces the plan? ¡  Defined roles and responsibilities ¡  Making governance part of the training process ¡  Enforcement vs. empowerment approach

¡  Sample governance plan ¡  http://spgur.us/IECSPGov

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Governance Continuum

Draconian IT Control

Governed Empowerment

Wild Wild West Chaos

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#2 Leadership Not Involved in IA ¡  Inability to find information quickly and easily is one of the biggest frustrations

¡  Involve business decision makers on information architecture design is critical ¡  Establish a common language structure can

greatly improve findability ¡  Having a defined taxonomy strategy and ongoing

management of metadata management ¡  Understanding how to tag information correctly ¡  Will out-of-the-box provide sufficient search

capabilities or is a custom solution necessary?

¡  See IA design guidance ¡  http://spgur.us/r2Vpv3

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SharePoint as a Business Platform

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#3 Training & Adoption an Afterthought ¡  It is common to see IT take a technology first approach and rollout SharePoint

with little consideration for the user impact ¡  Engage the business early on – identify and prioritize business solutions ¡  Always remember the WIIFM user mindset ¡  Relevant training approach

¡  Process vs technology focused ¡  Support mechanism

¡  See training and adoption resources ¡  http://spgur.us/8sCiVR ¡  http://spgur.us/ogHyvq ¡  http://spgur.us/nXHggs

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Build solutions, don’t showcase features

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#4 Underestimate Human Resources ¡  Management overlooks how broad SharePoint is and relies on existing personnel

with little expertise to deliver platform and business solutions

¡  Various skillsets are needed – not just developer and or/admin

¡  Having a SharePoint business analyst is key

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Realistic Staffing

IT group • SharePoint developer • SharePoint infrastructure specialist • SharePoint architect

Business group • SharePoint business analyst • SharePoint trainer • SharePoint designer

Committed Sponsor +

Project Manager

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#5 Failed Exec Education & Engagement ¡  Common theme among IT departments is that SharePoint doesn’t get enough

executive attention and support ¡  Executives want the benefits, but fail to make the investments that are necessary

¡  Lack of understanding of how SharePoint can deliver business value is the culprit ¡  What are you trying to accomplish and why? ¡  What is the value? If it is quantifiable, then half the battle is won

¡  When executives understand the Return portion of the equation, it is much easier to get them to commit to the Investment side

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Executive SharePoint Ignorance is Not Bliss

Questions?

Thank You for Attending

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