Post on 17-Feb-2017
The User ExperienceThe User Experience
The User Experience - TechnologyThe User Experience - Technology
Kathy Sierra’s“I Rule” Experience
“With participatory, customer-driven sources, we give our users more control over the services we offer and the ways they are used.”
From Library 2.0, (p. 16)
The Web siteThe Web siteThe Web site is often the first thing a
patron seesMust have commonly used functions
on main pageMost users use only a few functionsAllow for two-way communicationEasy method of seeking helpThink “I Rule”
An exampleAn example OPACs
•OPACs should be easy to find and use•Keyword searching•Understandable results
•Patron access computers must be easy to find and use•Have commonly used standard software•In-house wi-fi access•Staff available for assistance
Patron UsePatron Use
Patron participationPatron participationTwo-way communication!Comments, suggestions,
questions, etc.Chat, email, etc.BlogsWiki’s Reviews
Make Technology Available for Make Technology Available for CheckoutCheckout
LaptopsTablet computersCamcordersProjectorsSound equipmentEtc.
Tech TrendsTech TrendsStay in touch with patrons and
their technology needs Technology trends Mobile accessAccess to “cloud”Convenience and choice
Thank You!Thank You!Lis768
Art KrullMarci Merola
Cris Cigler
“The library that is flexible, listens to its community, and changes to meet changing demand and demographics will be the library that succeeds, prospers and pushes its mission out to the most citizens.”
From Library 2.0 (p 134)