360 Feedback

A Tool For Improving Individual And Organizational

Effectiveness

Gallup Survey Results

“The top 25% of profitable companies in the US recognize feedback as being critical to the management/leadership role.

Feedback, used effectively, has a big influence on [employee] retention, profitability, and customer satisfaction.”

360 Degree Feedback

Manager

Peers

DirectReports

Other rater groupsPeers

Internal Customers

“Other”

External Customers

EmployeeRates Self

Traits

Competencies

Behaviors

Feedback

RESULTS

ContextContextStructure of the organization:Structure of the organization:

its mission and work environmentits mission and work environment

SituationSituationReadiness, ability , and willingness to perform, Readiness, ability , and willingness to perform, including pressures and goals and expectationsincluding pressures and goals and expectations

Results are outcomes of behaviors. Because of feedback, results can be improved.

What Are The Benefits for the Organization?

Sends a positive message to associates: “We are investing in your professional development.”

Reinforces the desired corporate culture Supports employee involvement by asking for

feedback on leadership behavior Sets the stage for more open communication with

manager and direct reports Helps produce desired change and individual

performance improvement

STRENGTHS

Performance Areas To Target for Greater Utilization

AREAS FOR IMPROVEMENT

Performance Areas To Target for Improvement

What Feedback Receivers Learn:

Identify feedback criteria

Orientation for participants

Subjects select respondents

Conduct survey via Web

Download data and create

reports

Review feedback and meet with coach

Developmental dialogue with

Manager and others•Implement Plan•Measure Results•Re-assess

The 360 ProcessThe 360 Process

What services do we provide? Administrative support = Traci McDade

Consulting, Coaching, Analysis (One fee) Create a customized 360, based on your input, values,

and competencies Orient the organization, subjects, and raters to the 360

process (webinar) 3-4 hour coaching sessions with each subject to analyze

feedback for development Development Planning Guide included

What Do We Measure?

Observable skills and behaviors based on competencies identified for

the individual and organization

Adapting to ChangeCommunicating With OthersConflict ManagementWork BehaviorsOrganizational Skills

Focusing on Customer NeedsOrganizational SkillsJob Knowledge and CompetenceManaging PerformanceLeadership

How Do We Protect Confidentiality?

Outside consulting firm for administration and processing – Henson Associates, Dayton OH

Combine ratings with others in each rater group; the rater’s name does not appear in the assessment results

Provide web access and password protection

Ask raters to use discretion so they don’t share their ratings and comments with others

Share a summary report with your manager

How do we manage the process remotely?

• Prepare a roster of subjects and raters with email addresses and phone numbers

• Conduct orientation for participants online• Send assessment hyperlink to each rater via email.

(Rater clicks on hyperlink to access web-based assessment.)

• Henson Associates retrieves data from server.• Reports are printed and distributed to feedback

receivers prior to feedback and coaching sessions.

Orientation For

Raters

April 10

Orientation For

Raters

April 10

Send 360 AssessmentTo Raters

April 13

Send 360 AssessmentTo Raters

April 13

Follow up Coaching Sessions

TBD

Follow up Coaching Sessions

TBD

MailDPG and

Report to Subject

April 22

MailDPG and

Report to Subject

April 22

Sample Project TimelineNominateFeedback Providers(raters)

April 9

Development Plan and

Discussion with

Manager

TBD

Orientation for

Subjects

April 8

Assessments CompletedBy Raters

April 21

Assessments CompletedBy Raters

April 21

Feedback Survey Software

20/20 Insight Web Response™

E-mail with hyperlink (URL) is sent to each respondent

Web site with customized instructions - user id provided - password chosen by rater

At web site, enter user ID and chosen password

Checklist of Items

Print assessment to review

Select items for comments

Assess subjectRate on effectiveness (1-6 scale)

Do not rate an item if you have not observed this behavior or skill so you don’t skew the results.

Use the following scoring to reflect your observations:

1 2 3 4 5 6N

MinimallyEffective

ModeratelyEffective

HighlyEffective

Not Observed/Not Applicable

Using the Effectiveness Scale

Provide comments when appropriate

Provide comments for about 50% of itemsDo not type “No Comment” – leave blank as it wastes paper when printing report

Summary Questions

What are one or two practices that make this person effective in his or her role at (Your organization)?

Describe any changes you believe are important for this person to work more effectively with you.

Are there any other comments that would be helpful?

Technical Support

• Choose raters wisely to get a variety of feedback, and ask for permission from the rater.

• Questions and concerns to Henson Associates will be responded to within 24 hours by phone or email.

• Reminders and/or a phone call will be sent to raters 2-3 days before due date.

• Our goal is 100% participation of all raters.

Based on the feedback report, subjects will be able to . .

Identify development priorities and strengths Ask for additional verbal feedback if needed Analyze strengths and weaknesses to improve

performance Take action to create and implement a targeted

development plan (1 -3 specific actions) that can be completed in 60-90 days

Review progress against plan in 3-6 months

Please remember...

Providing 360 feedback is important and deserves your time and consideration.

Subjects must have confidence in the data to take responsibility for using it for development planning.

Thank you!

Have a question, comment, or concern? Call Henson Associates

Assessment Coordinator – Traci McDade

910-326-1010

traci@hensonassoc.com

Facilitator/Coach – Nancy Henson

937-886-0151

nhenson@hensonassoc.comIf we are unavailable by phone, please leave a message

and a time to return your call.

Contact Information