Post on 30-Sep-2020
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February 1, 2017 | Revision number 10
QUALITY MANUAL
ISO 9001:2015
February 1, 2017 | Revision number 10 Printed document is not controlled.
2Printed document is not controlled.
February 1, 2017 | Revision number 10
Quality Manual Table of Contents
Subject Section Page
Scope ................................................................................................................ 1.0 3
Mission Statement (Quality Policy) .................................................................. 2.0 3
Terms and Definitions ....................................................................................... 3.0 3
Context of the Organization ............................................................................. 4.0 4
Understanding the Organization and its Context ............................................ 4.1 4
Understanding the Needs and Expectations of Interested Parties ................ 4.2 4
Risk Assessment ............................................................................................... 4.3 5
Leadership ......................................................................................................... 5.0 5
Strategic Direction ............................................................................................ 5.2 6
Sequence & Interaction of Processes .............................................................. 6.0 7
Industrial PVF Processes .................................................................................. Appendix A 8
Integrated Processes ........................................................................................ Appendix B 9
Endries Processes ............................................................................................ Appendix C 10
WOLSELEYINDUSTRIALGROUP.COM
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1.0 | Scope
The Wolseley Industrial Group offers a full line of industrial products, including pipe, valves, fittings, instrumentation, valve automation, fasteners and fabrication. In addition, Wolseley offers a comprehensive line of maintenance, repair, and operations (MRO) supplies and services, production components, including software, inventory control and dispensing. Through its network of branches, distribution centers and centralized support operatives, Wolseley Industrial Group serves the chemical, paper, shipbuilding, power, petroleum, mining, aerospace, biotechnology industries and Original Equipment Manufacturers (OEM).
The Wolseley Industrial Group Approved Manufacturers List (AML) is maintained and managed by the Product Integrity Department located at Ferguson Enterprises, Inc. Headquarters. Quality documents are controlled corporately by the WIG Quality Council. Local branches may utilize local approved suppliers and, when applicable, local documentation.
Design and development of products and services is not performed by the Wolseley Industrial Group; therefore, Clause 8.3 of the ISO 9001:2015 Standard is not applicable.
2.0 | Mission Statement (Quality Policy)
Wolseley Industrial Group’s Senior Management embraces these business values within our organization:
• Provide Customer Satisfaction
• Implement Continual Improvement
• Develop Quality People
3.0 | Terms and Definitions
• ADL - Associate Development Log
• ASC - AML Steering Committee
• BRANCH MANAGEMENT: WIG managers at branch level
• MMS - Metrology & Materials Services
• MRO - Maintenance, Repair, and Operations
• OEM - Original Equipment Manufacturer
• PDCA - Plan-Do-Check-Act
• P&L - Profit and Loss Statement
• PVF - Pipe, Valves and Fittings
• QMR’s - Quality Management Representatives”
• QMS - Quality Management System
• SENIOR MANAGEMENT: WIG Senior Level Management
• VMI - Vendor Managed Inventory
• WIG - Wolseley Industrial Group
• WNA AML - Wolseley North America, Approved Manufacturers List
• Provide Quality Products
• Implement Quality Processes
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4.0 | Context of the Organization
4.1 | Understanding the Organization and its Context
The Wolseley Industrial Group strives to become the leading and preferred supplier of Industrial Pipe, Valves and Fittings (PVF), supplier for Industrial Maintenance, Repair, and Operations (MRO) and supplier to Original Equipment Manufacturers (OEM) in North America. Leading implies large market share and superior geographic coverage in all areas with concentrations of industrial PVF/MRO/OEM buying customers. Preferred implies that customers would rather do business with us, suppliers would rather have us distribute their products, and people would rather work for us than for our competitors.
The Wolseley Industrial Group encompasses multiple locations across North America. These locations are inherently focused on Industrial PVF and Industrial MRO supplies for industrial customers and/or products and services for OEM customers. Additionally, other unique services include vendor managed inventory (VMI) programs that focus on sourcing & managing materials and reducing non-value activities at the customer. The Wolseley Industrial Group is staffed with the most experienced, highly trained and competent people in our industry who receive ongoing continuing education for the latest products and technologies
Wolseley Industrial Group has chosen ISO 9001:2015 as the basis for our Quality Management System (QMS). Through the implementation of our Quality Management System, we will demonstrate our ability to meet customer requirements based on applicable business model illustrated in Appendices A, B and C.
Associates responsible for the Quality Management System will monitor and update information and data to determine its effectiveness at appropriate intervals. As improvements are identified and planned for considerations will be taken to ensure the integrity of the quality system is maintained. Planning for change will include understanding any associated risks or opportunities for the planned improvement. Resource needs such as; personnel & responsibilities, equipment and structural will also be identified.
4.2 | Understanding the Needs and Expectations of Interested Parties
WIG Interested Parties include:
• Our suppliers/manufacturers/vendors
• Our internal operation (Wolseley Industrial Group)
• Our customers
• Regulatory agencies
WIG will meet and monitor the needs and expectations through:
• Determining customer specific requirements
• Following our processes and procedures
• Contract compliance
• Customer and Supplier evaluations
• Internal communication (i.e. ADL)
• Management Review
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4.3 | Risk Assessment
WIG management recognizes risk and opportunity within our business. The establishment of processes, whether automated or manual, and procedures address identified risk(s) and indicate steps taken to mitigate any risk(s) from impacting our interested parties. Risk and opportunity management is undertaken as part of our organization’s day-to-day operation to improve the effectiveness of our Quality Management System.
This is evident through:
• Risk Management of Outsourced Processes
• Inspectors and Inspection Processes
• Audits and Assessment
5.0 | Leadership
5.1
Senior Management is committed to implementing and developing the Quality Management System and this commitment is defined by our corporate policies and objectives. Senior management provides the leadership and governance to all activities related to the Quality Management System and provides support for the implementation and execution of processes to include but not limited to:
• Supporting the Quality Council and Quality Management System
• Resource Needs
• Profit and Loss Statement (P&L)
• Communicates corporate policies, goals & objectives
• Promote awareness of Risk Based Thinking
The Quality Management System is structured as such to represent the various levels of responsibility per the flow chart:
Senior Management
Quality Council
QMRs Quality Management Reps
ISO Reps Branch Management
Risk Management, Product Integrity, MMS, ASC
(AML Steering Committee)
• Product Integrity
• MMS Lab in Morrisville, NC
• Branch Specific QMS Components
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Wolseley Industrial Group Management applies a Plan-Do-Check-Act (PDCA) cycle to the Quality Management System per illustration.
5.2 | Strategic Direction
Wolseley Industrial Group’s Senior Management demonstrates through leadership and commitment these business philosophies which are communicated to all levels within the organization through training and ongoing communication. Risks or opportunities associated with these philosophies are addressed by the appropriate WIG management:
• To develop collaborative relationships with our customers
• To be the premier customer-oriented supplier of value-added services
• To partner with vendors who help us meet our customers’ needs
• To provide a broad range of products and services to our customer base while striv-
ing to build and maintain customer loyalty.
• To continually improve our performance applying the latest technologies and
executing Quality Objectives to enhance our processes and strengthen our framework
• To operate with integrity and achieve our mission in an ethical manner
• To develop and maintain a Quality Management System
• To provide our associates with a work environment that promotes communication
and opportunities for personal growth and career development
• To conduct business responsibly and in a manner built on a culture of protecting the
health and safety of our associates and the public
• To make a contribution to our communities as individuals and as a company
• To succeed as a business and to provide a return to our shareholders
PLAN:
Establish the organizational context and strategies.
Determine regulatory and statutory requirements.
CHECK:
Review system and process performance data at Management Review Meetings to ensure QMS is aligned with company strategy.
DO:
Develop the policy and objectives. Provide resources and focus on
improving and achieving objectives. Address risk and opportunities.
ACT:
Identify and implement improvements to maintain
the integrity of the Quality Management System
LEADERSHIP
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6.0 | Sequence & Interaction of Processes
CUSTOMER RELATED PROCESSES
Customer/Stakeholder
SUPPORT PROCESS
ASSESSMENT PROCESSES
ASSESSMENT PROCESSES
MANAGEMENT PROCESSES Planning for Quality
Quote/Order
Contract Review
Supplier Selection and Evaluation
Product & Process Planning
Incoming Inspection, Handling and Storage
Pulling and Preparing Product for Shipment
Delivery
Continual Improvement
Management Review
Evaluation of Risks and Opportunities
Product Evaluation
Communication
Training and Organizational Knowledge
Maintenance and Infrastructure to Include IT
Calibration
Document Control
Establish Quality Management System
Establish Objectives
Provides Resources
Determine Roles and Responsibilities
Internal Auditing
Non-Conformities and Corrective Action
Customer Feedback and Satisfaction
Analyze QMS Data
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APPENDIX A | Industrial PVF
Process Process Input Process Outputs Responsibility for Process
Quality Management System
ISO 9001:2015 Standard Quality Manual Quality Council
Management Responsibilities
Management Review Meeting Minutes ISO Rep / Branch Management
Control of Documented Information Documents and Records ISO Rep / Branch Management
Quality Objectives Metrics ISO Rep / Branch Management
Competence and Awareness Associate Performance / Evaluation ISO Rep / Branch Management
Infrastructure and EnvironmentLocation Self Assessment / Maintenance Records
Branch Management
Internal Audits Internal Audit Checklist and Report QMR and/or Auditor
Organizational Roles Organizational Charts Corporate optional: QMR or Branch Level
Sales
Customer Requisition Sales Order Sales
Request for Quote Quote/Bid Sales
Customer Complaint Incident Report / CAR Sales / ISO Rep / Branch Management
Customer Service Information / Initiation of Action Sales / ISO Rep / Branch Management
Purchasing
Supplier Selection - AML (tier 1) AML PI & ASC (HQ)
Supplier Selection - Corporate (tier 2) Trilogie Vendor File Corporate Sourcing
Supplier Selection - Local (tier 3) Local Supplier List ISO Rep / Branch Management
Supplier Evaluation Inspection Report Inspectors
Supplier Evaluation Record Corporate / ISO Rep / Branch Management
Incident Report ISO Rep / Branch Management
Audit Report Product Integrity/ Risk Management
Customer Order Supplier Purchase Order Sales / Purchasing
Price Maintenance Price Matrix Purchasing / Corporate Sourcing
Inventory Replenishment Supplier Purchase Order Purchasing / Corporate Sourcing
Warehousing
ReceivingReceiving Document / Stock Receipt Entry (SRE)
Warehouse associate
Picking / Pulling Shipping Document Warehouse associate
Packing Material Ready to Ship Warehouse associate
Shipping Completed Ship Ticket Warehouse associate
Non-conforming material Incident Report / Quarantine ProductWarehouse associate / ISO Rep / Branch Management
Storage Shelf life product, stainless storage, FIFO, etc.Warehouse associate / ISO Rep / Branch Management
Product Identi�cation and Traceability MTR Warehouse associate
Valve and Automation
Request for assembled Valve Package Pick Ticket / Product Template Valve and Automation Sales
Kitting Material Ready to Ship Valve Technicians
Serialization Tags Valve Technicians
QM Solution Report Valve Technicians
FabricationRequest for fabricated material Shop Order Sales
Fabrication Completed Product Technicians
Calibration
Tracking of Calibration expiration Calibration Log Technicians
Calibration of MTE Certi�cate Technicians
Tracking of MTE Equipment Log Technicians
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APPENDIX B | Integrated
Process Process Input Process Outputs Responsibility for Process
Quality Management System
ISO 9001:2015 Standard Quality Manual Quality Council
Management Responsibilites
Management Review Meeting Minutes ISO Rep / Branch Management
Control of Documented Information Documents and Records ISO Rep / Branch Management
Quality Objectives Metrics ISO Rep / Branch Management
Competence and Awareness Associate Performance / Evaluation ISO Rep / Branch Management
Infrastructure and EnvironmentLocation Self Assessment / Maintenance Records
Branch Management
Internal Audits Internal Audit Checklist and Report QMR and/or Auditor
Organizational Roles Organizational Charts Corporate optional: QMR or Branch Level
Supplier Evaluation
Supplier Evaluation Record ISO Rep / QMR / Branch Management
Incident Report ISO Rep / QMR / Branch Management
Audit Report ISO Rep / QMR / Branch Management
Purchasing / Customer Service
Customer Requisition Spot Buy Buyer
Expediting POX Expediting Team
Request for Quote Quote/Bid Buyer
Customer Complaint Incident Report / CAR Buyer / ISO Rep / Branch Management
Customer Service Information / Initiation of Action Buyer / Branch Management
Supplier Selection - Customer Directed Vendor File Availability Buyer
Supplier Selection - Buyer Directed
Inventory Replenishment Supplier Purchase Order Purchasing
Warehousing
Receiving Stock Receipt Entry (SRE) Warehouse associate
Put away Material transferred to aisle location Warehouse associate
Picking / Pulling Pick Ticket Warehouse associate
Repacking Material Ready for Dispensing / Kanban Warehouse associate
Packing Material Ready to Ship Warehouse associate
Shipping Completed Ship Ticket Warehouse associate
Non-conforming material Incident Report / Quarantine ProductWarehouse associate / ISO Rep / Branch Management
Special Requirements Shelf life product, FIFO, hazmat, etc.Warehouse associate / ISO Rep / Branch Management
Product Identi�cation and Traceability Specs and Certs Warehouse associate / ISO Rep
Calibration
Tracking of Calibration Expiration Calibration Log ISO Rep / DC Manager
Calibration of MTE Certi�cate ISO Rep / DC Manager
Tracking of MTE Equipment Log ISO Rep / DC Manager
Strategic Sourcing Preferred Supplier Selection Preferred Supplier Program Sourcing associates
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APPENDIX C | Endries International, Inc. “Context of our Organization: Endries International is a leading distributor of fasteners and related production components for the Original Equipment Manufacturers and Maintenance related business”
Process Process Input Process Output Responsibility For Process
Quality Management System
ISO 9001:2015 Standard Quality Manual WIG Quality Council
Management Responsibilities
Management Review Meeting Minutes QMR / Branch Management
Control of Documented Information
Documents and Records QMR / Branch Management
Quality Goals / Objectives KPI Metrics Branch Management / QMR
Knowledge, Competence and Awareness
Associate Training / Performance / Evaluation Branch Management
Infrastructure and Environment
Hardware / Software IT Management
Maintenance Records / Location Self Assessment Warehouse Associate
Internal Audits Internal Audit Checklist / Reporting Auditor / QMR
Organizational Roles Organizational Chart / Standard Procedures / Work Instructions QMR / Branch Management
Continual Improvement Programming, Process Improvements / Lean Initiatives IT Management / Branch Management
Customer Communication
Customer Acquisition Prospects / Contract / Ful�llment Solutions Branch Management
Customer Requisition Sales Order Sales Associate
Customer RequirementsPart Number Setup / Product Reqm’s / Regulatory Reqm’s Sales Associate / Item Master
Print Control / Quality Codes / QA Plan Sales Associate / Quality Associate
Customer Service Information / Initiation of Action / Performance Reviews Sales Associate / Branch Management
Customer Complaint Credit MRA / Corrective Action Sales Associate / Quality Analyst / Purchasing
Customer SatisfactionPerformance Review Meetings / Surveys / Feedback / Corrective Action
Sales Management / Corporate Quality
Sourcing
Supplier Selection / Validation
Supplier Visit / Audit Reporting Global Sourcing / Corporate Sourcing / Corporate Quality
Approved Supplier List / Supplier Records Corporate Sourcing
Part Validation / Pre-Production Analysis Global Sourcing / Corporate Quality
Request for Quote RFQ / Quote Review Sales Associate / Sourcing Analyst
Procurement
Supplier Evaluation Inspection Reporting Quality Associate / Purchasing
Semi-Annual Review / Scorecard Purchasing / Corporate Sourcing
Supplier Improvement Performance Meetings / Supplier Corrective Action Purchasing / Quality Associate
Customer Order Supplier Purchase Order / Expediting Purchasing
Price Maintenance Price Matrix Purchasing / Corporate Sourcing
Inventory Replenishment Supplier Purchase Order Purchasing
Kitting / Standard Packaging
Customer OrderValue Add Order (Internal) Sales Associate / Kitting
Value Add Order (External) Sales Associate / Purchasing
Inventory Replenishment Packaging Production Packaging
Receiving / Inspection
Receiving Receiving Record Receiving Associate
Customer Requirements ISIR / PPAP / CMTR Quality Associate / Sales Associate
Product Identi�cation and Traceability
Product Label / Lot Record Receiving Associate
Non-conforming material NCMR / Quarantine Product Receiving Associate / Purchasing
Supplier Evaluation Certi�ed Supplier Record Corporate Quality
Calibration
Supplier Selection Certi�cation / Accreditation Quality Associate
Calibration of MTE Certi�cate / Calibration Record Outsourced / Quality Associate
Tracking of MTE Calibration Schedule Quality Associate
Engineering Services
Customer Property Part Consolidation Sales Associate / Engineering Services
Field Support Application Assistance / Value Analysis / Technical Assistance Engineering Services / Sales Associate
Customer Requirements Cost Reduction / Solid Modeling Sales Associate / Engineering Services
Warehousing
Material Handling Inventory Placement Warehouse Associate
Customer Sales OrderWave Assignment / Pick to Pallet / Pick to Tote Warehouse Associate
Package to Tote / Customer Documentation Requirements Warehouse Associate
Shipping Packing Slip / Shipping Record Warehouse Associate
Storage Cycle Counting, Shelf Life Product Warehouse Associate / Branch Management
Logistics FreightSupplier Reporting Warehouse Management
Inbound Container Scheduling Warehouse Management
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