Post on 17-Jun-2020
2017 National Survey of Annual Cash CompensationParticipant’s GuideExecutive and Middle Management Positions, Information Technology Positions, Marketing and Sales Positions, General Administration Positions, and Operations and Production Positions
INTRODUCTION Morneau Shepell presents the participants’ guide to its 2017 National Compensation Survey. This survey is a unique and important information resource on the annual cash compensation offered to 181 benchmark positions in Canada. Survey results are presented in five reports:
• Executive and middle management positions
• Information technology positions
• Marketing and sales positions
• General administration positions
• Operations and production positions
The 2017 participant’s package includes:
• This participants’ guide; • Two data input forms in Excel; • One participant’s identification form in Acrobat, that is also and also an optional survey reports’ order
form.
Please click here to open the data input forms
Please click here to open the participants’ identification form
The target reference date for survey observations is April 1, 2017. Please report data in effect on that date.
We encourage participants to transmit their completed data input forms as soon as possible, and on October 31, 2017 at the latest, at compsurvey@morneaushepell.com
You may also submit this material by fax at the toll free number 1 866 909-2673 or by mail to:
Compensation Survey Group Morneau Shepell Ltd. Tour de la Bourse – Place Victoria 800, rue du Square-Victoria, bureau 4000 C.P. 211 Montréal QC H4Z 0A4
Our survey reports will be available in November 2017. If you have any questions regarding the survey, please call toll free 1 866 222-0012 or send your e-mail to compsurvey@morneaushepell.com
© Morneau Shepell Ltd, 2017
ALL DATA SUBMITTED AS PART OF THIS SURVEY WILL REMAIN STRICTLY PRIVATE AND CONFIDENTIAL.
TABLE OF CONTENTS INFORMATION FOR DATA INPUT FORM #1
QUESTIONS 1 TO 6 .................................................................................................................................... 3
INFORMATION FOR DATA INPUT FORM #2
QUESTIONS 7 TO 24 .................................................................................................................................. 6
APPENDIX A
LIST OF BENCHMARK POSITIONS BY SURVEY REPORT
APPENDIX B
JOB MATCHING GUIDE
DATA INPUT FORM #1 Questions 1 to 6 are for general information on your organization. The codes for valid answers are indicated below.
1 ACTIVITY SECTOR
Please indicate in question 1 your organization's activity sector using the codes provided below. If your organization operates in more than one activity sector, enter the most appropriate one.
A) AGRICULTURE, FORESTRY, FISHING AND HUNTING
A01 Forestry and Logging A02 Crop or Animal Production A03 Miscellaneous Activities
B) MINING AND OIL AND GAS EXTRACTION
B01 Oil and Gas Extraction B02 Mining (except Oil and Gas) B03 Support Activities for Mining and Oil and Gas
Extraction
C) UTILITIES
C01 Electric Power Generation, Transmission and Distribution
C02 Natural Gas Distribution
D) CONSTRUCTION
D01 Construction of Buildings D02 Heavy and Civil Engineering Construction or
Specialty Trade Contractors D03 Miscellaneous Activities
E) MANUFACTURING
E01 Food, Beverage or Tobacco Manufacturing E02 Textile or Textile Products Mills E03 Paper, Wood Products or Allied Products
Manufacturing E04 Printing and Related Support Activities E05 Petroleum and Coal Products Manufacturing E06 Chemical Manufacturing other than
Pharmaceutical E07 Pharmaceutical Manufacturing E08 Rubber and Miscellaneous Plastic Products E09 Non-Metallic Mineral Product Manufacturing E10 Primary Metal Manufacturing E11 Fabricated Metal Product Manufacturing E12 Machinery Manufacturing E13 Computer and Electronic Product Manufacturing E14 Electrical Equipment, Appliance and Component
Manufacturing E15 Transportation Equipment Manufacturing E16 Furniture and Related Product Manufacturing E17 Miscellaneous Activities
F) WHOLESALE TRADE
F01 Farm Product Wholesaler-Distributors F02 Petroleum Product Wholesaler-Distributors F03 Food, Beverage and Tobacco Wholesaler-
Distributors F04 Personal and Household Goods Wholesaler-
Distributors F05 Motor Vehicle and Parts Wholesaler-Distributors F06 Building Material and Supplies Wholesaler-
Distributors F07 Machinery, Equipment and Supplies Wholesaler-
Distributors F08 Miscellaneous Activities
G) RETAIL TRADE
G01 Motor Vehicle and Parts Dealers G02 Furniture and Home Furnishings Stores G03 Electronics and Appliance Stores G04 Building Material and Garden Equipment and
Supplies Dealers G05 Food and Beverage Stores G06 Health and Personal Care Stores G07 Clothing and Clothing Accessories Stores G08 Sporting Goods, Hobby, Book and Music Stores G09 Miscellaneous Activities
H) TRANSPORTATION AND WAREHOUSING
H01 Transportation Services H02 Couriers, Messengers and Postal Service H03 Warehousing and Storage H04 Miscellaneous Activities
I) INFORMATION AND CULTURAL INDUSTRIES
I01 Publishing Industries (except Internet) I02 Motion Picture and Sound Recording Industries I03 Broadcasting (except Internet) I04 Internet Publishing and Broadcasting I05 Telecommunications I06 Internet Service Providers, Web Search Portals, and
Data Processing Services I07 Miscellaneous Activities
DATA INPUT FORM #1
J) FINANCE AND INSURANCE
J01 Credit Intermediation and Related Activities J02 Securities, Commodity Contracts, and Other Financial
Investment and Related Activities J03 Insurance Carriers and Related Activities J04 Funds and Other Financial Vehicles J05 Miscellaneous Activities
K) REAL ESTATE, RENTAL AND LEASING
K01 Real Estate K02 Rental and Leasing Services K03 Miscellaneous Activities
L) PROFESSIONAL, SCIENTIFIC AND TECHNICAL SERVICES
L01 Legal Services L02 Accounting, Bookkeeping and Payroll Services L03 Architectural, Engineering and Related Services L04 Specialized Design Services L05 Computer Systems Design and Related Services L06 Management, Scientific and Technical Consulting
Services L07 Scientific Research and Development Services L08 Advertising and Related Services L09 Miscellaneous Activities
M) MANAGEMENT OF COMPANIES AND ENTERPRISES
M01 Holding Companies M02 Head Offices
N) ADMINISTRATIVE AND SUPPORT, WASTE MANAGEMENT AND REMEDIATION SERVICES
N01 Administrative and Support Services N02 Waste Management and Remediation Services
O) EDUCATIONAL SERVICES
O01 Elementary and Secondary Schools O02 Community Colleges and Related Schools O03 Universities O04 Business Schools and Computer and Management
Training O05 Technical and Trade Schools O06 Miscellaneous Activities
P) HEALTH CARE AND SOCIAL ASSISTANCE
P01 Ambulatory Health Care Services P02 Hospitals P03 Nursing and Residential Care Facilities P04 Social Assistance
Q) ARTS, ENTERTAINMENT AND RECREATION
Q01 Performing Arts, Spectator Sports and Related Industries
Q02 Heritage Institutions Q03 Amusement, Gambling and Recreation Industries
R) ACCOMMODATION AND FOOD SERVICES
R01 Accommodation Services R02 Food Services and Drinking Places
S) OTHER SERVICES (EXCEPT PUBLIC ADMINISTRATION)
S01 Repair and Maintenance S02 Personal and Laundry Services S03 Religious, Grant-Making, Civic, and Professional and
Similar Organizations S04 Private Households
T) PUBLIC ADMINISTRATION
T01 Federal Government Public Administration T02 Provincial and Territorial Public Administration T03 Local, Municipal and Regional Public
Administration T04 International Administration
DATA INPUT FORM #1
2 REVENUES
Please indicate the latest annual revenues of the organization (in millions of dollars). If your organization is a non-profit organization or a government agency, please indicate your operating budget.
3 LOCATION
Please indicate up to ten places of business of your organization using the following codes. Indicate the principal place of business first. ATLANTIC PROVINCES
01 Newfoundland and Labrador 02 Nova Scotia 03 Prince Edward Island 04 New Brunswick
PRAIRIES
05 Winnipeg Area 06 Manitoba except Winnipeg 07 Regina Area 08 Saskatchewan except Regina
ALBERTA
09 Metropolitan Calgary 10 Metropolitan Edmonton 11 Alberta except Calgary and Edmonton
BRITISH COLUMBIA
12 Vancouver Area 13 British Columbia except Vancouver
QUEBEC
14 Metropolitan Montréal 15 Québec except Montréal
ONTARIO
16 Eastern and Northern Ontario (locations east and north of Toronto)
17 Greater Toronto Area 18 Southwest Ontario (locations south and west
of Toronto)
OTHER
19 Territories 20 Nunavut 21 Yukon
4 NUMBER OF EMPLOYEES
Please indicate your organization’s total number of employees in Canada. Part-time employees should be reported on a full-time equivalence basis.
5 TOTAL ASSETS
Please indicate your organization’s total assets in Canada.
6 ENTREPRISE RESOURCE PLANNING SOFTWARE
Please enter “Yes” or “No” if your organization uses an enterprise resources planning software (SAP, PeopleSoft, J.D. Edwards, etc.).
DATA INPUT FORM #2 Please report compensation information data for permanent full-time employees only. If the position is occupied by several employees, you may indicate consolidated data on a single line. 7 BENCHMARK POSITION CODE
Please enter the applicable benchmark position code from the benchmarking guide in Appendix.
8 JOB TITLE IN YOUR ORGANIZATION
Please enter the job title used in your organization.
9 JOB LOCATION
Please indicate the incumbent(s) job location. If your salary policy differs by region for a given benchmark position, please provide information for each region on separate lines indicating the applicable job location codes. If your salary policy does not differ by region, please provide consolidated information for each position on a single line, indicating job location code 90 if the information applies to all your business locations. For positions with only one incumbent, please indicate the actual job location code.
JOB LOCATION CODES
ATLANTIC PROVINCES
01 Newfoundland and Labrador 02 Nova Scotia 03 Prince Edward Island 04 New Brunswick
PRAIRIES
05 Winnipeg Area 06 Manitoba except Winnipeg 07 Regina Area 08 Saskatchewan except Regina
ALBERTA
09 Metropolitan Calgary 10 Metropolitan Edmonton 11 Alberta except Calgary and Edmonton
BRITISH COLUMBIA
12 Vancouver Area 13 British Columbia except Vancouver
QUEBEC
14 Metropolitan Montréal 15 Québec except Montréal
ONTARIO
16 Eastern and Northern Ontario (locations east and north of Toronto)
17 Greater Toronto Area 18 Southwest Ontario (locations south and west of
Toronto)
OTHER
19 Territories
20 Nunavut
21 Yukon
90 All locations indicated in question 3 for your organization
DATA INPUT FORM #2
Please indicate the total number of employees by benchmark position for the job location entered in column 9.
11 UNIONIZED POSITION (YES/NO)
Please indicate if the benchmark position is unionized.
12 SALARY STATUS
Please enter the code that best describes the salary status of the benchmark position. 01 Annual or monthly base salary 02 Hourly paid base salary (hourly rate)
13 NUMBER OF HOURS WORKED PER WEEK (only for hourly-paid employees)
Please indicate the average number of hours worked per week.
14 CASH COMPENSATION
Please indicate the code that corresponds to the cash compensation program in place for the benchmark position. 01 Salary only 02 Salary and bonus only 03 Salary and commission only 04 Salary, bonus and commission 05 Commission and bonus only 06 Commission only
CURRENT SALARY RANGE Please indicate in columns 15 to 17 the minimum, midpoint and maximum value of the salary range for the current year. If salary progression is determined primarily on the basis of service, please indicate in column 16 the maximum rate applicable to the position and leave column 17 blank.
15 MINIMUM
16 MIDPOINT
17 MAXIMUM
18 ANNUAL TARGET BONUS (%)
The annual target bonus is expressed as a percentage of base salary (as opposed to commission paid as a percentage of sales). Please indicate the applicable target bonus as a percentage of base salary.
10 NUMBER OF EMPLOYEES
DATA INPUT FORM #2 Please enter in column 20 and 21 the annual salary or the hourly rate on April 1 of the preceding and of the current year. If more than one incumbent was reported in column 10, please indicate the average annual salary or hourly rate.
19 PRECEDING YEAR’S SALARY
If the incumbent was promoted during the current year, please leave column 20 blank.
20 CURRENT YEAR’S SALARY
21 ANNUAL BONUS PAID IN THE CURRENT YEAR
Please indicate the bonus paid during the current year, including any single amount earned as part of a profit sharing program, annual incentive bonus earned individually or as part of a team, but excluding commissions on sales.
Current year is defined here as the period from April 1 of the preceding year to March 31 of the current year.
Please enter "0" if the position is eligible for a bonus payment but no bonus was paid.
22 COMMISSION PAID ON SALES
Please enter the amount of commission paid on sales between April 1 of the preceding year and March 31 of the current year. Please enter "0" if the position is eligible for a commission but no commission was paid in the year.
23 VEHICLE PROVIDED BY THE ORGANIZATION FOR PERSONAL AND BUSINESS
PURPOSES (Yes/No)
Please indicate if your organization provides a vehicle.
24 MONTHLY ALLOWANCE PAID BY THE ORGANIZATION FOR THE USE OF A VEHICLE (Yes/No)
Please indicate if your organization pays a monthly car allowance.
APPENDIX A
LIST OF BENCHMARK POSITIONS BY SURVEY REPORTS
2017 National Compensation Survey
LIST OF BENCHMARK POSITIONS The 181 benchmark positions included in the five reports prepared by Morneau Shepell based on its annual National Compensation Survey results are listed below. The characteristics of these benchmark positions are presented further on, in the order of benchmark position codes, on the left hand side of the position titles. Please call Morneau Shepell toll free at: 1 866 222-0012 if you need assistance for your benchmarking process.
EXECUTIVE AND MIDDLE MANAGEMENT COMPENSATION REPORT Click on a position code for the description. Management 0001 President and Chief Executive Officer
0002 President and Chief Operating Officer
0003 Executive Vice-President/General Manager
0004 Top Group/Division/Region Executive
0005 Branch Director General Administration Support
0016 Top Corporate Affairs/Development Executive
0017 Top Legal Executive/Corporate Secretary
0018 Security Director Finance and Accounting
1030 Top Finance and Administration/Finance Executive
1031 Top Internal Auditor
1032 Corporate Controller
1033 Controller
1034 Treasury Director
1035 Finance and Administration/Finance Director
1036 Payroll Director
1037 Risk Management Director Marketing and Sales
2050 Top Marketing and Sales Executive
2051 Marketing and Sales Director Sales
2053 Top Sales Executive
2054 Sales Director Marketing
2066 Top Marketing Executive
2067 Marketing Director Customer Service
2072 Customer Service Director
Production
3076 Top Manufacturing/Operations Executive (Non-COO)
3077 Plant Director
3078 Production Director Maintenance
3095 Maintenance Director Research and Development/Engineering
3100 Top Research and Development Executive
3101 Top Engineering Executive
3102 Research and Development Director
3103 Engineering Director Procurements
3111 Top Procurements Executive
3112 Procurement Director Transport and Logistics
3118 Transport and Logistics/Materials Director
3119 Warehouse Director Other Operations Support Positions
3130 Laboratory Director
3131 Quality Assurance Director Human Resources
4144 Top Human Resources Executive
4145 Human Resources Director
4146 Compensation and Benefits Director
4147 Labor Relations Director
4148 Health and Safety Director Information Technology
5159 Top Information Technology Executive
5160 Information Technology Director
5161 Network Director
5162 Software Development Director
INFORMATION TECHNOLOGY COMPENSATION REPORT Click on a position code for the description. Executives 5159 Top Information Technology Executive Middle Management
5160 Information Technology Director
5161 Network Director
5162 Software Development Director First Line Management and Professionals
5163 Information Technology Manager
5164 Network Manager
5165 Network/Systems Architect
5166 Project Manager - Software Development
5167 Project Manager - Systems Integration
5168 IT Engineer
5169 Software Designer
5170 Business/Systems Analyst
5171 User Support Manager
5172 Websites Designer
5173 Data Entry Supervisor Technical/Clerical 5174 Telephony Coordinator
5175 Network Administrator
5176 Database Administrator
5177 Software Programmer - Team Leader
5178 Software Programmer
5179 Website Programmer
5180 Website Editor
5181 IT Support Technician
5182 Troubleshooting Technician
5183 Data Entry Clerk
MARKETING AND SALES COMPENSATION REPORT Click on a position code for the description. 2050 Top Marketing and Sales Executive
2051 Marketing and Sales Director
2052 Marketing and Sales Manager Sales
2053 Top Sales Executive
2054 Sales Director
2055 Sales Manager
2056 Sales Training Manager
2057 Internal Sales Manager
2058 Retail Store Manager
2059 Key Accounts Representative
2060 Technical Sales Representative
2061 Sales Representative
2062 Sales Administration Coordinator
2063 Sales Clerk/Associate
2064 Telemarketer
2065 Order Desk Clerk Marketing
2066 Top Marketing Executive
2067 Marketing Director
2068 Marketing Manager
2069 Marketing/Advertising/Commercial Research Analyst
2070 Product Manager/Specialist
2071 Merchandiser Customer Service
2072 Customer Service Director
2073 Customer Service/Call Center Manager
2074 Customer Service /Call Center Representative
2075 Customer Service Clerk
GENERAL ADMINISTRATION COMPENSATION REPORT Click on a position code for the description. Administration 0006 Document Control Manager *new*
0007 Business Methods and Organization Analyst
0008 Legal Assistant *new*
0009 Executive Secretary
0010 Secretary
0011 Receptionist-Secretary
0012 Receptionist
0013 Chauffeur
0014 General Clerk
0015 Mail Clerk/Messenger
0019 Office Services Manager
0020 Buildings and Facilities Manager
0021 Communications or Public Relations Manager
0022 Lawyer
0023 Economist
0024 Contracts Administrator
0025 Translator
0026 Graphic Designer
0027 Librarian
0028 Industrial Nurse
0029 Security Guard Finance and Accounting
1038 Accounting Manager
1039 Cost Accounting Manager
1040 Credit/Collections Manager
1041 Tax Manager
1042 Internal Auditor
1043 Accountant
1044 Financial Analyst
1045 Cost Analyst
1046 Bookkeeper
1047 Audit Clerk
1048 Accounts Receivable Clerk
1049 Accounts Payable Clerk
Human Resources
4149 Human Resources Manager/Coordinator
4150 Labor Relations Manager
4151 Benefits Manager
4152 Health and Safety Manager
4153 Employment and Recruiting Manager
4154 Employee Development and Training Manager
4155 Human Resources Analyst
4156 Human Resources Clerk
4157 Payroll and benefits Clerk
OPERATIONS AND PRODUCTION COMPENSATION REPORT Click on a position code for the description. Production 3079 Production Foreman
3080 Project Manager - Operation
3081 Estimator
3082 Production Planner
3083 Stationary Engineer
3084 Electrical Technician
3086 Production Machine Operator
3087 Production Machinist
3088 Tools Machinist/Tool and Dye Maker
3089 Painter
3090 Welder
3091 Fork Lift Truck Operator
3092 Heavy Equipment Operator
3093 Assembler
3094 General Labourer - Unskilled
Maintenance
3096 Maintenance Foreman
3097 Maintenance Mechanic
3098 Maintenance Electrician
3099 Maintenance Carpenter Research and Development/Engineering
3104 Research and Development Manager
3105 Design Engineering Manager
3106 Industrial/Civil Engineer
3107 Chemistry, Metallurgy/Materials Engineer
3108 Mechanics/Robotics Engineer
3109 Electrical Engineer
3110 Engineering Technician Procurements
3113 Purchasing Manager
3114 Procurements Professional
3115 Buyer
3116 Purchasing Expediter
3117 Purchasing Clerk
Transport and Logistics
3120 Warehouse/Logistics/Materials Manager
3121 Inventory Control Manager
3122 Heavy Truck Operator
3123 Dispatcher, Transport and Logistics
3124 Custom Clerk
3125 Light Truck Operator
3126 Shipper and Receiver
3127 Storekeeper
3128 Traffic Clerk
3129 Warehouse Clerk Other Operations Support Positions
3132 Laboratory Supervisor
3133 Quality Assurance Manager
3134 Environmental Affairs Manager
3135 Applied Sciences Specialist (Excluding Engineering and IT)
3136 Laboratory Technician
3137 Quality Control Inspector
3138 Quality Assurance Technician
3139 Draftsman
3140 Material Record/Production Clerk
3141 Cook
3142 Cashier
3143 Janitor
APPENDIX B
JOB MATCHING GUIDE
2017 National Compensation Survey
BENCHMARKING GUIDE BASED ON TYPICAL DECISION MAKING, TRAINING AND LENGTH OF WORK EXPERIENCE
Typical decision making
Typical training
Typical length of work experience
Administration
ManagementExecutives
More than 15 yearsBachelor's or post‐graduate degreeF: Very high
0001 President and Chief Executive Officer
In a for‐profit organization, recommends strategic, financial or operational directions and answers to a board of directors or the equivalent with respect to the organization’s performance. The president and chief executive officer directs and monitors the activities of senior management to ensure that the organization’s mission and objectives are attained.
More than 15 yearsBachelor's or post‐graduate degreeF: Very high
0002 President and Chief Operating Officer
In a large for‐profit organization, plans, coordinates, directs and monitors all of the human, financial and material resources required to ensure that operational objectives are attained. Typically reports to a chairman and chief executive officer.
More than 15 yearsBachelor's or post‐graduate degreeF: Very high
0003 Executive Vice‐President/General Manager
In a medium‐sized for‐profit organization, public sector agency or non‐profit organization, plans, coordinates, directs and monitors all human, financial and material resources. Reports to the president and chief executive officer of a for‐profit organization, or directly to a board of directors in other cases.
More than 15 yearsBachelor's or post‐graduate degreeE: High
0004 Top Group/Division/Region Executive
Exercises a role comparable to the president and chief operating officer in a large for‐profit organization that is divided into regions, product groups or divisions. Title may also be president or something similar.
MiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
0005 Branch Director
In an organization divided into branches, plans, coordinates, directs and monitors the human, material and financial resources of a branch and is responsible for its operational profitability. Ensures that the branch implements and complies with the organization’s programs, policies and procedures.
FirstLineManagementandProfessionals
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
0006 Document Control Manager
Manages a team of document control technicians / clerks. Receives, tracks, and monitors documents using document management programs to register these documents. Maintains document databases, produces logs and reports as required. Develops or configures document management system features, such as user interfaces, access profiles, and document workflow procedures.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
0007 Business Analyst
Analyzes management methods and suggests improvements when needed. This may require keeping up‐to‐date with best‐practice developments within that operating sector. Conducts internal research to measure the quality and effectiveness of administrative policies and practices, and consults with managers for this purpose. Develops management standards and advises the management on this topic.
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Typical decision making
Typical training
Typical length of work experience
Administration
ManagementTechnical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
0008 Legal Assistant
Reviews and proofreads documents and correspondence to ensure compliance with legal procedures. Maintains legal documentation in filing systems utilizing knowledge of legal records/procedures and frequently controls confidential documents. May assist lawyers in court, meetings or conferences. May perform general office work as required.
Up to 10 yearsCollege degreeB: Relatively limited
0009 Executive Secretary
Provides administrative support for executives. Screens calls, mail and email. Coordinates schedules and organizes meetings, business trips and special events. May train and manage less‐experienced administrative support staff.
Up to 2 yearsCollege degreeB: Relatively limited
0010 Secretary
Provides administrative support for a small team of executives or professionals. Must have expert knowledge of the organization’s administrative systems at the user level, in addition to being highly proficient with standard office software.
Up to 1 yearCollege degreeA: Very limited
0011 Receptionist‐Secretary
Greets clients and visitors to the organization. Directs incoming and outgoing calls and provides general administrative support when needed. Must be proficient with standard office software.
Up to 1 yearHigh schoolA: Very limited
0012 Receptionist
Greets visitors upon arrival. Answers and screens calls, directs incoming and outgoing calls. Takes and forwards messages. Provides general information when necessary. May provide general administrative support when needed.
Up to 2 yearsHigh schoolB: Relatively limited
0013 Chauffeur
Drives executives , certain customers and suppliers in a company vehicle. Plans itineraries for trips of various lengths. Drives carefully at all times and ensures passenger safety. Runs various errands for the organization. Looks after the general and mechanical maintenance of the company vehicle. Ensures that all vehicle reports are done on a monthly basis.
Up to 1 yearHigh schoolA: Very limited
0014 General Clerk
Performs various administrative support tasks in accordance with established procedures. May prepare letters, reports, statements, and other documents using the office equipment. Duties may also include answering the phone.
Up to 6 monthsHigh schoolA: Very limited
0015 Mail Clerk/Messenger
Picks up and delivers internal documents and packages. Ensures that employees have sufficient office supplies. Duties may include sorting mail, ordering office supplies, organizing shipments by courier. May be involved with logistics in the context of special events.
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Typical decision making
Typical training
Typical length of work experience
Administration
GeneralAdministrationSupportExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
0016 Top Corporate Affairs/Development Executive
Plans and coordinates corporate affairs, internal and external communications and media relations. Manages the information department and ensures the promotion and understanding of the organization’s mission and activities. Represents the organization in dealings with federal, provincial and municipal governments around legislative issues.
More than 15 yearsBachelor's or post‐graduate degreeE: High
0017 Top Legal Executive/Corporate Secretary
Coordinates and carries out the preparation and conservation of all documents associated with the organization’s status as a legal entity. Develops the legal strategy underlying day‐to‐day and special business activities, ensuring the maximum protection of the organization’s rights under the law. Duties may include organizing board meetings, board committee meetings and annual general meetings.
MiddleManagement
Up to 15 yearsCollege degreeD: Broad
0018 Security Director
Coordinates, directs and monitors the protection and security of the organization’s facilities, property, employees and other assets. Heads the security department and establishes general security procedures.
FirstLineManagementandProfessionals
Up to 10 yearsCollege degreeC: Limited
0019 Office Services Manager
Plans, coordinates, directs and monitors all activities related to office services, including mail room operations, management of physical records, furniture and spaces, reception, organization of certain internal meetings or relocations. Provides for maintenance and may control the security of administrative facilities. Supervises the human resources within his or her sector and may monitor some service providers.
Up to 10 yearsCollege degreeC: Limited
0020 Buildings and Facilities Manager
Plans, coordinates, directs and monitors the maintenance of the organization’s buildings, land, equipment and other facilities to ensure optimal usage. May be required to act as a resource person during construction or development work. Monitors the maintenance and proper operation of facilities. Supervises sector human resources and may be required to manage contractors during special mechanical, electrical or related work
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
0021 Communications or Public Relations Manager
Plans, coordinates, and monitors the management of internal and external communications. Develops strategies for meeting the objectives of the organization’s communications and strategic development plan. Provides for the preparation and distribution of information about the organization using a variety of media resources. May appear as spokesperson for the organization during special events.
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
0022 Lawyer
Plans and executes a variety of legal work, including the review or drafting of contracts. Advises managers with respect to the legal framework that surrounds the performance of their duties. Reviews public commitments or statements, anticipates and prevents risks from a legal point of view.
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
0023 Economist
Conducts research, monitors and studies socio‐economic data, analyzes information and prepares explanatory reports and recommendations in his or her field of competence. May develop models and uses best practices to identify individual economic challenges, analyze them and predict their effects.
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Typical decision making
Typical training
Typical length of work experience
Administration
GeneralAdministrationSupportFirstLineManagementandProfessionals
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
0024 Contracts Administrator
Administers and monitors supply or sales contracts with customers or suppliers. May help to draft proposals for the purpose of making private contractual agreements and be involved in the related negotiations. May also act as a spokesperson for the organization to negotiate requests for proposals and various contractual disposals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
0025 Translator
Translates a wide range of administrative and technical documents from one language to another, reproducing the content, context and style of the original text as accurately as possible. May be required to revise, proofread and rework documents.
Technical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
0026 Graphic Designer
Creates and lays out documents using a variety of specialized software or office equipment, in particular charts, graphs or other special productions. Plans and organizes templates that comply with the organization’s brand image for service proposals, letters, presentations, brochures or reports prepared by all of the organization’s departments.
Up to 2 yearsCollege degreeB: Relatively limited
0027 Librarian
Manages a documentation center within an organization. Selects and reviews books and periodicals dealing with recent developments in technical or non‐technical fields related to the organization’s activities. Provides the various departments with reference materials upon request. Does online research; duties may include managing subscriptions to external Web‐based or print publications. May supervise human resources.
Up to 5 yearsCollege degreeB: Relatively limited
0028 Industrial Nurse
Manages medical and work‐related accident records. Is involved in promoting workplace accident prevention. Provides first aid in the event of an accident in the workplace, and may liaise with emergency medical services. May perform certain medical examinations.
Up to 6 monthsHigh schoolB: Relatively limited
0029 Security Guard
Ensures the safety of property and employees. Performs regular tours of facilities to prevent theft, vandalism, fire and other irregular events. May be required to control access or inspect the contents of vehicles belonging to suppliers, visitors or employees in accordance with the organization’s policies. May monitor video screens for that purpose. Ensures that visitors comply with safety standards; maintains safety records.
FinanceandAccounting
Executives
More than 15 yearsBachelor's or post‐graduate degreeE: High
1030 Top Finance and Administration/Finance Executive
Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management on financial affairs and helps to develop the overall strategic plan within a large organization. Directs internal activities related to financial statement preparation, taxation, insurance, budgets, financing etc. In some organizations, may direct activities associated with internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise.
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Typical decision making
Typical training
Typical length of work experience
FinanceandAccounting
Executives
More than 15 yearsBachelor's or post‐graduate degreeE: High
1031 Top Internal Auditor
Plans, directs, coordinates and monitors auditing policies and procedures within the organization. Examines administrative methods to measure their effectiveness. Formulates recommendations in this regard. Works in cooperation with external auditors and oversees the human resources assigned to internal audit activities.
MiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeE: High
1032 Corporate Controller
Plans, directs, coordinates and monitors the policies, procedures and systems necessary for sound financial management within a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Helps with the preparation of financial statements. Supervises staff and deals with external suppliers in his or her area of expertise
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
1033 Controller
Plans, coordinates and monitors the policies, procedures and systems necessary for the sound financial management of a small or medium‐sized organization or a division of a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Evaluates operating costs and helps with the preparation of financial statements. May supervise staff and deal with external suppliers.
Up to 15 yearsBachelor's or post‐graduate degreeE: High
1034 Treasury Director
Plans, coordinates and monitors the organization’s cash flow, manages its financial assets and oversees banking operations. Provides for the day‐to‐day management of cash flow and deals with suppliers of various financial services. May supervise staff within his or her field of competence and be in charge of credit and insurance.
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
1035 Finance and Administration/Finance Director
Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management about financial affairs and, in a small or medium‐sized organization, helps to develop the overall strategic plan. Manages internal activities related to financial statement preparation, taxation, insurance, budgets, financing, etc. In some organizations, may manage activities related to internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise.
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
1036 Payroll Director
Plans, directs and monitors all activities related to the payroll process in a large organization. Coordinates and manages the application of procedures for the preparation, disbursement and appropriate documentation of all payments or deductions related to paid compensation. Sees to the evaluation, review and monitoring of policies and administrative procedures and supervises the staff in his or her area of expertise.
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
1037 Risk Management Director
Plans, coordinates and monitors the management of business risks and prevents the risk of financial losses related to financial operations. Analyzes and evaluates risks based on internal operational and financial data and existing or foreseeable market conditions. Develops internal risk mitigation policies and programs. Ensures compliance with applicable legislation and internal policies or programs in his or her area of expertise.
- 5 -
Typical decision making
Typical training
Typical length of work experience
FinanceandAccounting
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
1038 Accounting Manager
Plans, coordinates, directs and monitors the accuracy and maintenance of accounts and accounting systems. Supervises consolidation of financial statements and monthly income statements, monitors and participates in the preparation of statistical reports and analyses related to accounting indicators. Supervises technical staff in his or her field of expertise.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
1039 Cost Accounting Manager
Develops and applies costing methods and coordinates various related activities. Conducts surveys to identify and explain any variances from prior experience. Prepares reports on the subject for senior management. Participates in complex projects in the field and may have functional authority at that time.
Up to 5 yearsCollege degreeC: Limited
1040 Credit/Collections Manager
Plans, directs, coordinates and monitors credit and collections activities in accordance with the organization’s policies. Supervises staff for this purpose. May evaluate and make recommendations for improving credit and collections policies and procedures.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
1041 Tax Manager
Coordinates and monitors the organization’s taxation program. Ensures compliance with applicable local, national and foreign legislation. Develops procedures for preparing income tax returns and related reports. Provides liaison as required with external resources in his or her area of expertise.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
1042 Internal Auditor
Ensures compliance with accounting standards and procedures and establishes internal controls. Analyzes the organization’s functions, departments or divisions and provides evaluations of internal controls, structures or systems. Reviews irregularities and recommends corrective measures.
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
1043 Accountant
Develops and maintains a general accounting system or combination of systems. Records transactions related to assets, liabilities and various financial operations. Prepares profit and loss statements and periodic balance sheets. Maintains records of cash inflows and outflows and prepares cash flow statements. May prepare tax returns as well as federal and provincial reports.
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
1044 Financial Analyst
Conducts and interprets internal or external financial analyses, particularly in terms of return on invested capital, return on assets or operating profitability. Makes financial forecasts and liaises with various internal and external stakeholders in his or her area of expertise. May also evaluate trends and make recommendations with respect to investment or financing.
Technical/Clerical
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
1045 Cost Analyst
Performs tasks related to cost accounting for products or services. Detects unusual costs, evaluates the real costs with regards to the establishment of standard costs. Is involved in pricing and budget preparation. May recommend changes to costing methods.
Up to 5 yearsCollege degreeB: Relatively limited
1046 Bookkeeper
Keeps the financial records up to date and balances various accounts using manual or computerized bookkeeping systems. Transcribes journal entries, does the bank reconciliation and trial balance, keeps the general ledger and helps with the preparation of financial statements.
- 6 -
Typical decision making
Typical training
Typical length of work experience
FinanceandAccounting
Technical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
1047 Audit Clerk
Performs comprehensive financial audits or spot‐checks by reviewing various internal accounting records. Detects deviations from established standards, policies, processes and internal controls. Performs various general office tasks in his or her area of expertise.
Up to 2 yearsCollege degreeB: Relatively limited
1048 Accounts Receivable Clerk
Processes credit requests and checks clients’ credit references and other information. May recommend changes to existing credit limits based on the payment experience for the applicant. Submits complex cases to the credit manager. Maintains credit transaction and payment records. Communicates with clients who are in default. May defer due dates on some overdue accounts.
Up to 2 yearsCollege degreeA: Very limited
1049 Accounts Payable Clerk
Processes suppliers’ invoices for payment in accordance with customers’ purchase orders and any administrative costs incurred, such as delivery, etc. Checks that invoices are consistent with the terms and conditions of the purchase. May ask suppliers to make corrections, if required.
MarketingandSales
Executives
More than 15 yearsBachelor's or post‐graduate degreeE: High
2050 Top Marketing and Sales Executive
Plans, coordinates, directs and monitors sales and marketing strategies and activities within a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions and defines targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first‐level executives or key account representatives.
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
2051 Marketing and Sales Director
Plans, coordinates, directs and monitors sales and marketing strategies and activities within a small or medium‐sized organization. Sees to the implementation of the chosen strategies. Analyses sales results and market conditions, and is involved in establishing targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first‐level executives or sales and marketing staff.
FirstLineManagementandProfessionals
Up to 5 yearsCollege degreeD: Broad
2052 Marketing and Sales Manager
Plans, coordinates, directs and monitors the sales activities of a team of representatives, tracks results and helps to set sales targets. Leads market research and analyzes the results. May issue recommendations with respect to marketing strategy.
- 7 -
Typical decision making
Typical training
Typical length of work experience
MarketingandSales
SalesExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
2053 Top Sales Executive
Plans, coordinates, directs and monitors sales strategies and activities in a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions, and defines targets. Is involved in marketing and promotional activities. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first‐level executives or key account representatives.
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
2054 Sales Director
Plans, coordinates, directs and monitors sales strategies and activities in a small or medium‐sized organization. Sees to the implementation of chosen strategies. Analyzes sales results and market conditions; helps to set targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first‐level executives and sales staff.
FirstLineManagementandProfessionals
Up to 5 yearsCollege degreeC: Limited
2055 Sales Manager
Plans, coordinates, directs and monitors the sales activities of a team of representatives, measures the results obtained and helps to set sales targets. Trains representatives. Participates in the recruitment of new representatives and provides for their training. May issue recommendations with respect to marketing strategy. May perform the duties of a representative.
Up to 5 yearsCollege degreeC: Limited
2056 Sales Training Manager
Analyzes representatives’ training requirements and makes recommendations. Develops training programs for the sales or customer service teams. Ensures that existing programs are kept up to date with new developments in best practices. May be involved in the recruitment of sales personnel.
Up to 2 yearsCollege degreeC: Limited
2057 Internal Sales Manager
Directs and coordinates the processing of purchase orders. Supervises the activities of internal sales personnel. Maintains records and retains documentation related to purchase orders. Provides certain kinds of liaison between clients, the sales team, the manufacturing team and the finance team on issues to do with the provision of goods or services, prices, scheduling or shipping. Prepares internal sales reports.
Up to 5 yearsCollege degreeC: Limited
2058 Retail Store Manager
Directs and coordinates all the activities of a retail business. Manages the establishment’s staff in accordance with the policies in force, manages inventories and prepares sales reports. May respond to customer requests and sell goods; must resolve service issues. May have to communicate with various service providers (building, security, etc.)
Up to 5 yearsCollege degreeC: Limited
2059 Key Accounts Representative
Evaluates business opportunities with respect to current customers and key prospects. Helps to establish marketing strategies. Evaluates market trends and competitor offerings. Enters into commercial agreements and is involved in contract management. Develops and maintains long‐term business relations. Participates in special events and may make public presentations.
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Typical decision making
Typical training
Typical length of work experience
MarketingandSales
SalesFirstLineManagementandProfessionals
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
2060 Technical Sales Representative
Evaluates business opportunities with respect to current customers and prospects. Has expert knowledge of the technical components of products or services offered and is able to explain them. Develops and gives presentations for this purpose. Solicits and closes sales; is involved in contract management. Advises clients on products and services suited to their needs.
Technical/Clerical
Up to 2 yearsCollege degreeC: Limited
2061 Sales Representative
Evaluates business opportunities with respect to current customers and prospects, and offers them products using the promotional material provided. May be involved in preparing and giving presentations during trade fairs and corporate events. Solicits and closes transactions to reach sales targets. Provides customers with advice and information about various transaction details such as deliveries, guarantees etc.
Up to 2 yearsCollege degreeB: Relatively limited
2062 Sales Administration Coordinator
Coordinates the administrative activities of the sales department. Plans and organizes priorities. Functions as liaison between the team of representatives and internal operations. Designs and develops proposals, generates reports on sales, expense account management and commission calculation.
Up to 1 yearHigh schoolB: Relatively limited
2063 Sales Clerk/Associate
Closes and may solicit sales transactions in a commercial establishment. Answers clients’ questions about products, deliveries and guarantees, and helps them to make choices. May operate a cash register and manage exchanges and returns. Helps to keep displays and stands in good order. Monitors inventory and reports shortages.
Up to 1 yearHigh schoolA: Very limited
2064 Telemarketer
Closes phone sales transactions. Answers clients’ questions about products, deliveries and guarantees; helps them to make choices. Checks on product availability. Records sales, exchanges and returns using a transaction management system. Processes client invoicing information and maintains call logs.
Up to 6 monthsHigh schoolA: Very limited
2065 Order Desk Clerk
Receives customer orders by telephone, e‐mail or internal communication and processes them using the transaction management system. Provides liaison with shipping for delivery management. Sees to invoicing, maintains order logs and completes any associated documentation. May have to respond to requests for information in accordance with the applicable policies and procedures
MarketingExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
2066 Top Marketing Executive
Plans, manages and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a large organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short‐ or long‐term marketing strategies. Manages promotional activities, including advertising.
- 9 -
Typical decision making
Typical training
Typical length of work experience
MarketingandSales
MarketingMiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
2067 Marketing Director
Plans, manages, coordinates and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a small or medium‐sized organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short‐ or long‐term marketing strategies. Manages promotional activities, including advertising.
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
2068 Marketing Manager
Coordinates and manages the activities of a marketing team in a large organization. Ensures the development and execution of market research. Makes recommendations with respect to marketing strategy, notably concerning product features, packaging or pricing. Develops and makes recommendations with respect to advertising strategies and ensures that they are implemented.
Up to 1 yearBachelor's or post‐graduate degreeB: Relatively limited
2069 Marketing/Advertising/Commercial Research Analyst
Conducts market research to support the organization’s marketing strategy. Provides liaison between the organization and certain external suppliers of advertising and market research. Gathers, analyzes and interprets data on socioeconomic trends, habits, tastes and purchasing preferences. Defines indicators for evaluating past and foreseeable market trends as well as the competition’s activities and achievements.
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
2070 Product Manager/Specialist
Provides technical assistance to various departments within the organization and to customers. Consolidates, elaborates and ensures the appropriate distribution of product technical information. Assesses the technical aspects of problems experienced by customers and provides solutions. Helps to establish recommendations to reduce the frequency of recurring technical problems so as to improve organizational productivity and customer satisfaction. May supervise technical representatives or interns.
Technical/Clerical
Up to 1 yearCollege degreeA: Very limited
2071 Merchandiser
Performs a variety of physical and clerical tasks related to promotional activities, in particular for setting up displays or stands, both within the organization and on customer premises. Helps to move products and promotional material for special events.
CustomerServiceMiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
2072 Customer Service Director
Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a large organization. Ensures that the organization complies with consumer‐protection legislation. Ensures that customers receive appropriate after‐sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them. Manages a customer service team including at least one first‐level executive.
- 10 -
Typical decision making
Typical training
Typical length of work experience
MarketingandSales
CustomerServiceFirstLineManagementandProfessionals
Up to 5 yearsCollege degreeC: Limited
2073 Customer Service/Call Center Manager
Supervises the members of a customer /call center service team. Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a small or medium‐sized organization. Ensures that the organization complies with consumer‐protection legislation. Ensures that customers receive appropriate after‐sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them.
Technical/Clerical
Up to 1 yearCollege degreeB: Relatively limited
2074 Customer Service /Call Center Representative
Responds to calls from customers about products, services or guarantees. May handle a large volume of calls daily and is subject to narrow monitoring. Examines problems to determine if corrective measures are possible and sees to the implementation of such measures, depending on the circumstances. Provides customers with information about customer service policies and procedures. Maintains records of calls and follow‐up actions.
Up to 1 yearCollege degreeA: Very limited
2075 Customer Service Clerk
Applies after‐sales service policies and procedures at a counter, over the phone or by email. Processes service requests and completes the file for the client in question. Maintains positive relations with customers and may be a first‐line respondent for complaint processing. Keeps customer service records.
Operations/Production
ProductionExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
3076 Top Manufacturing/Operations Executive (Non‐COO)
Plans, manages, coordinates and monitors all manufacturing/operations policies, procedures and activities in a large organization. Determines annual or long‐term operational and efficiency objectives. Participates in strategic decision‐making with respect to investments, facilities, procurement and general administration.
MiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeE: High
3077 Plant Director
Plans, manages, coordinates and monitors the effective use of production/operational facilities, equipment and staff. Sets objectives for production, operations, efficiency and quality. Helps with procurement management. Measures performance compared to the target standards. May be involved in negotiating collective agreements
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3078 Production Director
Plans, manages and monitors production in a manufacturing unit. Manages the production budget, oversees production planning and ensures that assembly or processing operations are well managed. Helps with or participates in activities related to quality control, maintenance or continuous improvement. Prepares production reports and recommends changes, if needed.
- 11 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
ProductionFirstLineManagementandProfessionals
Up to 10 yearsCollege degreeC: Limited
3079 Production Foreman
Supervises a production or operations team and optimizes the work environment in accordance with current policies and procedures. Ensures that production objectives are met. Measures performance and manages deviations from standards. Participates in planning activities. Facilitates cooperation within and among work teams. In a unionized environment, sees that the collective agreement is applied within his or her field of expertise.
Up to 5 yearsBachelor's or post‐graduate degreeD: Broad
3080 Project Manager ‐ Operation
Organizes large‐scale projects with a view to the financial and technical requirements and the need for equipment and human resources. Plans the work, provides quality assurance and monitors progress. Identifies and manages project risks and takes steps to minimize them. Provides advice about improving work progress and has functional authority over the technical and professional staff assigned to the project.
Technical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
3081 Estimator
Estimates the likely costs related to various industrial or commercial projects, from design to implementation. Factors in the need for materials, workforce, equipment, etc. Makes estimates based on the projected methods, processes and scheduling. May provide advice with respect to tendering procedures.
Up to 5 yearsCollege degreeC: Limited
3082 Production Planner
Prepares, distributes, revises and follows up on production plans and schedules. Monitors the use of raw materials and manages inventories so that the production schedules are met. Monitors production progress. Compiles progress reports. When necessary, informs the managers of potential production delays and provides the reasons for them.
Up to 5 yearsCollege degreeC: Limited
3083 Stationary Engineer
Keeps machinery, stationary engines, heating, ventilation, refrigeration or other equipment in good working order in various kinds of commercial or industrial buildings. Inspects equipment, monitors settings, does minor repairs and preventive maintenance according to standards of use. Maintains activity logs.
Up to 2 yearsCollege degreeB: Relatively limited
3084 Electrical Technician
Inspects, possibly assembles, tests and ensures the adjustment or repair of electromechanical equipment, components or miscellaneous controls, measuring instruments or related equipment. Maintains an activity log and may monitor some equipment inventories.
OperationsStaff
Up to 2 yearsHigh schoolB: Relatively limited
3086 Production Machine Operator
Ensures the operation and monitoring of production machinery and adjusts settings according to the specifications required to start them. Feeds raw materials into the machines. Detects breakdowns and contacts the maintenance crew when necessary.
- 12 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
ProductionOperationsStaff
Up to 5 yearsHigh schoolB: Relatively limited
3087 Production Machinist
Sets up and operates a variety of machine tools (lathes, milling machines, boring machines, grinding machines, shapers, etc.). Produces, measures and sets up production equipment parts requiring non‐standard preparation, critical tolerances or special dimensions. May coordinate the work of less‐experienced personnel.
Up to 5 yearsHigh schoolB: Relatively limited
3088 Tools Machinist/Tool and Dye Maker
Installs, assembles, repairs and tests machine tools (lathes, milling machines, boring machines, grinding machines, shapers, etc.). Produces dies or moulds. Cuts and shapes a wide variety of metals or other materials to tight tolerances. Reads and interprets engineering drawings and interacts with tool designers.
Up to 1 yearHigh schoolA: Very limited
3089 Painter
Applies coats of paint, varnish, stain, enamel or lacquer to decorate and protect building surfaces, mouldings and fixed installations, and various structures and equipment in industrial or commercial establishments. Cleans, sands, prepares surfaces for painting.
Up to 1 yearHigh schoolA: Very limited
3090 Welder
Performs various types of welds on schedule and within the planned production time. Minimizes material losses. Ensures compliance with the required health and safety quality standards. Informs supervisor of any problem or defect.
Up to 6 monthsHigh schoolA: Very limited
3091 Fork Lift Truck Operator
Operates a forklift truck to move materials. Locates materials to be stored or moved from one plant or department to another. May operate the forklift indoors or outdoors. May be required to prepare, identify or handle products or materials and fill out internal forms
Up to 1 yearHigh schoolA: Very limited
3092 Heavy Equipment Operator
Operates heavy equipment for the purpose of building and maintaining roads, bridges, gas and oil pipelines, tunnels, buildings and other structures, or for handling materials in heavy industry (forestry, mining, quarrying, primary processing of metals). Ensures that the equipment is operated safely. May help with basic maintenance and must fill out forms. May supervise the work of less‐experienced personnel and be involved in their training.
Up to 1 yearHigh schoolA: Very limited
3093 Assembler
Performs a variety of assembly operations on electromechanical products or on the assemblies and subassemblies of electronic or electromechanical products. Follows prescribed work methods and sequences, and may be required to develop these. May be required to disassemble, modify, repair, reassemble and test units, if needed.
Up to 6 monthsHigh schoolA: Very limited
3094 General Labourer ‐ Unskilled
Performs a variety of unskilled physical tasks associated with production, storage or maintenance of production sites: loading, moving, packaging, sorting, and disposing of a variety of products or materials. May be required to use certain general‐purpose tools, including manual lift trucks. Cleans workspaces and complies with health and safety instructions.
- 13 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
MaintenanceMiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3095 Maintenance Director
Plans, manages, coordinates and monitors the staff and services necessary for the maintenance of equipment or industrial sites: machinery and production facilities. Plays an active role in the development and implementation of operating policies, standards and procedures. Develops preventive maintenance programs and corrective maintenance standards, and sees that these are effectively deployed. Recommends budgets and helps to monitor their use.
FirstLineManagementandProfessionals
Up to 10 yearsCollege degreeC: Limited
3096 Maintenance Foreman
Supervises the activities of staff assigned to preventive and corrective maintenance tasks. Prepares schedules for work to be done by mechanics, electricians, heating and ventilation specialists, etc. Sets deadlines, monitors the progress of the work or special project in accordance with planning. Directs safety inspections and ensures that preventive maintenance programs are implemented.
Technical/Clerical
Up to 5 yearsCollege degreeC: Limited
3097 Maintenance Mechanic
Repairs, installs and maintains production equipment. Detects and diagnoses breakdowns, irregularities and malfunctions and determines the cause. Acts promptly in corrective maintenance situations. Adjusts machinery and repairs or replaces defective parts or components. Strips down and reassembles machinery and performs preventive maintenance.
Up to 5 yearsCollege degreeB: Relatively limited
3098 Maintenance Electrician
Repairs, installs, maintains and tests industrial electrical equipment, transformers, cables, switches and alarm systems in accordance with standards in the applicable safety regulations. Acts promptly in corrective maintenance situations. Sets various electrical controls and repairs or replaces defective electrical parts or components.
OperationsStaff
Up to 2 yearsHigh schoolB: Relatively limited
3099 Maintenance Carpenter
Repairs and maintains a variety of structures and equipment in industrial or commercial establishments. Uses various carpentry tools to build, repair or install storage units, division walls, doors, or miscellaneous hardware. May work in a shop. Acts promptly in corrective maintenance situations in accordance with the applicable safety standards and regulations.
ResearchandDevelopment/EngineeringExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
3100 Top Research and Development Executive
In a large scale organization, plans, coordinates, manages and monitors the R&D programs, policies and procedures for new or improved products or processes. Monitors the preparation of technical studies, manages the organization’s technological intelligence, reviews feasibility studies and interacts with various suppliers. Works closely with others to develop strategic orientations. Supervises staff.
- 14 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
ResearchandDevelopment/EngineeringExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
3101 Top Engineering Executive
In a large scale organization, plans, coordinates, manages and monitors all engineering design activities. Develops and ensures the implementation of the organization’s policies in his or her field of expertise. Prepares objectives and continuous improvement programs. Ensures the implementation of industrial plant and equipment maintenance programs and policies. Oversees process deployment or review. Supervises staff.
MiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3102 Research and Development Director
In a small or medium‐sized organization, plans, coordinates, manages and monitors the R&D programs, policies and procedures for new or improved products or processes. Monitors the preparation of technical studies, manages the organization’s technological intelligence, reviews feasibility studies and interacts with various suppliers. Works closely with others to develop strategic orientations. Supervises staff.
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3103 Engineering Director
In a small or medium‐sized organization, plans, coordinates, manages and monitors all engineering design activities. Develops and ensures the implementation of the organization’s policies in his or her field of expertise. Prepares objectives and continuous improvement programs. Ensures the implementation of industrial plant and equipment maintenance programs and policies. Oversees process deployment or review. Supervises staff.
FirstLineManagementandProfessionals
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
3104 Research and Development Manager
Produces feasibility studies with a view to developing new or improved products or industrial processes. Develops methods of improving the price/quality ratio for existing products and tests possibilities for improving the efficiency of existing processes. May manage activities related to patents. May exercise direct or functional authority over technical or professional personnel.
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
3105 Design Engineering Manager
Develops and applies recognized principles and theories in order to design and/or develop equipment, structures, processes or systems for industrial environments. Manages the daily activities of professional or technical staff to ensure that assigned tasks are done accurately and on time. Solves design problems in cooperation with other professionals.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3106 Industrial/Civil Engineer
Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or with external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3107 Chemistry, Metallurgy/Materials Engineer
Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or with external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.
- 15 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
ResearchandDevelopment/EngineeringFirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3108 Mechanics/Robotics Engineer
Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates . May work with other technical and professional personnel or external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3109 Electrical Engineer
Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.
Technical/Clerical
Up to 5 yearsCollege degreeB: Relatively limited
3110 Engineering Technician
Assists the engineering department in designing industrial plants or equipment. Uses specialized software to develop technical drawings based on schematics and technical specifications. Does testing, prepares estimates and work orders, and may be involved in preparing tenders.
ProcurementsExecutives
More than 15 yearsBachelor's or post‐graduate degreeE: High
3111 Top Procurements Executive
In a large organization, plans, coordinates, manages and monitors procurement policies and procedures for materials, services, or capital goods. Enters into major procurement contracts and oversees the associated negotiations. Develops procurement practices and standards and ensures that they are implemented. Evaluates suppliers and supervises procurement personnel.
MiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3112 Procurement Director
In a small or medium‐sized organization, plans, coordinates, manages and monitors procurement policies and procedures for materials, services or capital goods. Negotiates and enters into major procurement contracts. Develops procurement practices and standards and ensures that they are implemented. Evaluates suppliers and supervises procurement personnel.
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3113 Purchasing Manager
In a medium‐sized or large organization, the incumbent develops and makes recommendations with regard to purchasing policies and procedures for materials, services or capital goods. Supervises a team of buyers or procurement professionals.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3114 Procurements Professional
Ensures the implementation of negotiated purchase or procurement agreements and may enter into purchase agreements and negotiate specific agreements. Tracks supply flows; works with the technical and sales departments to optimize the use of resources. Maintains records and communicates regularly with suppliers.
- 16 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
ProcurementsFirstLineManagementandProfessionals
Technical/Clerical
Up to 5 yearsCollege degreeB: Relatively limited
3115 Buyer
Negotiates the purchase of goods or services and deals with external suppliers. Researches, meets with and evaluates suppliers. Prepares requests for proposals, receives submissions, reviews them and compares them in order to grant contracts in accordance with the organization’s standards. Coordinates activities with other departments.
Up to 2 yearsHigh schoolB: Relatively limited
3116 Purchasing Expediter
Ensures delivery of the organization’s products. Verifies and validates purchase orders, communicates with buyers to explain and discuss the terms and conditions of delivery. Maintains records and deals with warehouse staff, carriers or external transport service providers. Informs the departments involved about delivery terms or modifications.
Up to 6 monthsCollege degreeA: Very limited
3117 Purchasing Clerk
Assists buyers in their work. Maintains records and does filing, fills out purchase orders, checks delivery schedules, and makes sure that purchases are routed to the departments involved. Communicates with suppliers and reconciles purchase orders with deliveries.
TransportandLogisticsMiddleManagement
Up to 15 yearsCollege degreeD: Broad
3118 Transport and Logistics/Materials Director
In a medium‐sized organization, plans, manages, coordinates and monitors policies and procedures related to transport, storage, handling, shipping and distribution from a number of storage sites. May deal with external suppliers for some operations or in the context of optimization projects. Provides liaison with the departments involved. Manages the entire staff in his or her area of responsibility.
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
3119 Warehouse Director
Manages and monitors operations in a major warehouse. May deal with external suppliers for some operations or in the context of optimization projects. Manages all shipping and handling activities. Provides liaison with the departments involved. Manages at least one first‐level executive in his or her area of responsibility.
FirstLineManagementandProfessionals
Up to 5 yearsCollege degreeC: Limited
3120 Warehouse/Logistics/Materials Manager
Manages and monitors warehouse/logistics operations. May deal with external suppliers for some operations or in the context of optimization projects. Provides liaison with all the departments involved. Supervises staff directly.
Up to 5 yearsCollege degreeC: Limited
3121 Inventory Control Manager
Uses the inventory management system to process inventory data. Checks the inventory and identifies differences between department requirements and the availability of items. Provides liaison between purchasing, production and logistics and the departments involved.
- 17 -
Typical decision making
Typical training
Typical length of work experience
Operations/Production
TransportandLogisticsOperationsStaff
Up to 2 yearsHigh schoolB: Relatively limited
3122 Heavy Truck Operator
Drives trucks with more than two axles loaded with products or bulk goods. Verifies that the loads carried comply with standards. May have to do preventive maintenance on the vehicle. Fills out shipping orders and other related documents.
Up to 2 yearsHigh schoolB: Relatively limited
3123 Dispatcher, Transport and Logistics
Plans and organizes shipping and receiving of goods with drivers or suppliers, and replies to requests for related information. Organizes pick‐up and delivery of goods. Optimizes pick‐up and delivery timetables and provides liaison between the departments involved, customers and suppliers.
Up to 1 yearHigh schoolB: Relatively limited
3124 Custom Clerk
Clears shipments of goods and materials through customs and ensures that they are tracked. Keeps track of changes in customs clearance policies and procedures. Checks tariff classifications to make sure that the correct duties are charged. Checks invoices and maintains records. Also prepares import and export documentation.
Up to 1 yearHigh schoolB: Relatively limited
3125 Light Truck Operator
Operates company vehicles such as vans, light trucks and cars to perform a variety of pickup and delivery tasks and miscellaneous errands. Loads, unloads and transports materials, goods, equipment and passengers between various local destinations
Up to 1 yearHigh schoolB: Relatively limited
3126 Shipper and Receiver
Determines shipping methods and prepares bills of lading, invoices and other shipping documents. Performs physical tasks related to the shipping and receiving of supplies, products or materials. May drive a forklift and handle heavy loads
Up to 1 yearHigh schoolA: Very limited
3127 Storekeeper
Sorts, stores and distributes parts, supplies or capital equipment in an industrial establishment. Processes requisitions, maintains records and sees that the store is replenished. Provides liaison with purchasing and production. May be required to do basic maintenance on certain tools and to handle heavy loads.
Up to 1 yearHigh schoolA: Very limited
3128 Traffic Clerk
Processes shipping files, prepares delivery slips and other related documents, and maintains records. Communicates with delivery drivers. Checks freight rates and classifications as well as delivery schedules. May handle damage claims against transport service providers.
Up to 6 monthsHigh schoolA: Very limited
3129 Warehouse Clerk
Reviews purchase orders, collects products in the warehouse and packs orders. Keeps the warehouse tidy and well‐organized. Ensures workplace safety and maintenance. May be required to handle heavy loads, occasionally work at heights and operate manual lift trucks.
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Typical decision making
Typical training
Typical length of work experience
Operations/Production
OtherOperationsSupportPositionsMiddleManagement
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3130 Laboratory Director
In one large laboratory or several labs, plans, manages, coordinates and monitors research or analysis activities. Supervises scientific or technical staff, including at least one first‐level executive. Organizes the laboratory budgets and operations, as well as lab safety. Manages protocols, processes and quality control. Ensures optimal maintenance of the lab(s) and equipment.
Up to 15 yearsBachelor's or post‐graduate degreeD: Broad
3131 Quality Assurance Director
Plans, manages, coordinates and monitors quality assurance or quality control policies and procedures . Establishes and oversees inspection and sampling programs to monitor the prescribed standards. Provides for material and product testing. Develops auditing methods. Manages quality assurance and quality control staff, including at least one first‐level executive.
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3132 Laboratory Supervisor
Plans, manages, coordinates and monitors research and analysis activities. Directly supervises scientific or technical staff. Organizes laboratory budgets and operations, as well as lab safety. Manages protocols, processes and quality control. Ensures optimal maintenance of laboratory and
Up to 2 yearsBachelor's or post‐graduate degreeC: Limited
3133 Quality Assurance Manager
Plans, manages, coordinates and monitors quality assurance or quality control policies and procedures. Establishes and oversees inspection and sampling programs to monitor prescribed standards. Provides for material and product testing. Develops auditing methods. Directly supervises quality assurance or quality control staff.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
3134 Environmental Affairs Manager
Plans, coordinates and monitors policies and procedures that ensure environmental compliance during production and waste management operations. Does process testing and analysis, and makes recommendations to the departments involved. May represent the organization in dealings with regulatory authorities.
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
3135 Applied Sciences Specialist (Excluding Engineering and IT)
In an industrial environment, performs tasks or duties that require a university degree in an applied science other than engineering or computer sciences. E.g., physics, mathematics, chemistry, biology ,agronomy, forestry, geology, geomatics, microbiology, food sciences, nursing sciences, statistics.
Technical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
3136 Laboratory Technician
Performs tasks related to applied research or laboratory testing in accordance with established protocols. Does quantitative and qualitative analyses of various types of products and materials. Tests samples to measure their compliance with accepted tolerances. Maintains laboratory equipment and keeps track of supplies. Drafts analysis reports and makes recommendations.
Up to 2 yearsCollege degreeB: Relatively limited
3137 Quality Control Inspector
Makes visual, mechanical, dimensional, functional or electrical inspections under operating conditions. Performs systematic inspections or spot‐checks in accordance with established standards. May repair minor defects. Maintains records and submits inspection reports.
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Typical decision making
Typical training
Typical length of work experience
Operations/Production
OtherOperationsSupportPositionsTechnical/Clerical
Up to 2 yearsCollege degreeC: Limited
3138 Quality Assurance Technician
Analyzes the protocols used to meet operational objectives in various business sectors (manufacturing, financial or institutional). Detects causes of non‐compliance. Makes recommendations for improvement. May calibrate capital equipment, perform various tests and train operational employees.
Up to 2 yearsCollege degreeB: Relatively limited
3139 Draftsman
Creates technical drawings for the manufacture of prototypes, for technical communications or to provide detailed documentation of schematic designs. Uses specialized software for this. May have functional authority over less‐experienced staff in the context of special projects.
OperationsStaff
Up to 6 monthsHigh schoolA: Very limited
3140 Material Record/Production Clerk
Uses the inventory management system to record materials that have been ordered, received, allocated, that are available or that have been removed. Submits requisitions in accordance with established thresholds and production needs. May indicate shortages and apply corrective measures. Produces activity reports.
Up to 1 yearHigh schoolB: Relatively limited
3141 Cook
Prepares and cooks complete meals or individual dishes in an organization’s cafeteria and maintains the kitchen inventory. Ensures workplace cleanliness and sanitary maintenance of equipment. May be required to set menus. Supervises a team of cook’s helpers or general cafeteria helpers.
Up to 6 monthsHigh schoolA: Very limited
3142 Cashier
Receives and records customer payments using a cash register in a branch, store or cafeteria. Totals the amount collected at the end of each shift and prepares a sales reconciliation report. May have to pack or bag goods and do various other tasks requiring minimal physical effort.
Up to 6 monthsHigh schoolA: Very limited
3143 Janitor
Cleans and maintains the interior and exterior of an industrial or commercial site. Identifies needs for supplies and equipment and may maintain records. Performs seasonal maintenance work and inspects the premises. Ensures that health and safety rules are followed.
HumanResources
Executives
More than 15 yearsBachelor's or post‐graduate degreeE: High
4144 Top Human Resources Executive
In a large organization, plans, manages, coordinates and monitors human resources policies and programs, from development to implementation. Develops human resources management strategies and makes recommendations. Supervises staff and deals with suppliers.
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
4145 Human Resources Director
In a small or medium‐sized organization, plans, manages, coordinates and monitors human resources policies and programs, from development to implementation. Develops human resources management strategies and makes recommendations. Supervises staff and deals with suppliers.
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Typical decision making
Typical training
Typical length of work experience
HumanResources
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
4146 Compensation and Benefits Director
In a large organization, plans, manages, coordinates and monitors compensation and benefits policies and programs. Develops related strategies and makes recommendations. Supervises staff and deals with specialized suppliers.
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
4147 Labor Relations Director
In a large organization that hires unionized employees, coordinates and monitors labour relations policies and programs. Develops related strategies, makes recommendations and represents the organization during negotiations or before the regulatory authorities. Supervises staff and deals with specialized suppliers.
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
4148 Health and Safety Director
In a large organization, makes recommendations with respect to workplace health and safety policies and programs for prevention and recovery. Analyzes and applies laws and regulations. Represents the organization before the regulatory authorities. Supervises staff and deals with specialized suppliers.
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4149 Human Resources Manager/Coordinator
Coordinates human resources files within an organization. Ensures the application of human resources management policies and programs. Organizes staffing and training procedures and helps managers with various aspects of human resources management. May supervise staff.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4150 Labor Relations Manager
In a small or medium‐sized organization that hires unionized employees, coordinates and monitors labour relations policies and programs. Develops related strategies, makes recommendations and represents the organization during negotiations or before the regulatory authorities. Supervises staff and deals with specialized suppliers.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4151 Benefits Manager
Administers benefits in accordance with the organization’s policies and procedures. Ensures that employees complete their enrolment for group benefits. Evaluates current programs to ensure employee satisfaction and minimize the organization’s costs. Provides for employee claim processing. May supervise staff, deals with specialized suppliers.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4152 Health and Safety Manager
In a small or medium‐sized organization or private business, makes recommendations with respect to workplace health and safety policies and programs for prevention and recovery. Analyzes and applies laws and regulations. Represents the organization before the regulatory authorities. Supervises staff and deals with specialized suppliers
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4153 Employment and Recruiting Manager
Administers the organization’s recruitment and staffing policies and procedures. Organizes and participates in recruit selection, interviewing and hiring activities. Is involved in integrating new hires into existing teams. Ensures that employment equity objectives are achieved when prescribed. May supervise staff and deal with suppliers.
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Typical decision making
Typical training
Typical length of work experience
HumanResources
FirstLineManagementandProfessionals
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
4154 Employee Development and Training Manager
Administers the organization’s development and training policies and procedures. Analyzes training needs, develops appropriate programs , directs employees to suitable resources, organizes training sessions and may lead training sessions. May deal with suppliers.
Up to 1 yearBachelor's or post‐graduate degreeB: Relatively limited
4155 Human Resources Analyst
Develops and administers human resources programs in various areas: compensation, employee benefits, training, labour relations, health and safety. Analyzes internal issues and makes recommendations. Keeps up with external trends in his or her field of expertise. Supports managers in their human resources management activities.
Technical/Clerical
Up to 1 yearCollege degreeA: Very limited
4156 Human Resources Clerk
Assists human resources analysts and managers with employee record‐keeping and internal communications. Provides liaison with representatives of payroll service or insurance providers, or with employment agencies.
Up to 1 yearCollege degreeA: Very limited
4157 Pay and Benefits Clerk
Prepares all payroll and employee benefit data. Maintains records and performs updates using specialized software. Monitors benefit claims payments. Reconciles insurer invoices with claims. Answers employees questions about payroll and benefits administration.
InformationTechnology
Executives
More than 15 yearsBachelor's or post‐graduate degreeE: High
5159 Top Information Technology Executive
In a large organization, plans, manages, coordinates and monitors information technology policies and programs, from development to implementation, maintenance and security. Develops information technology management strategies and makes recommendations. Supervises staff and deals with suppliers.
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
5160 Information Technology Director
In a medium‐sized organization, plans, manages, coordinates and monitors information technology policies and programs, from development to implementation, maintenance and security. Develops information technology management strategies and makes recommendations. Supervises staff and deals with suppliers.
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
5161 Network Director
In a large organization, plans, manages, coordinates and monitors the implementation and maintenance of computer network systems and infrastructure. Ensures data security and provides for network maintenance. May manage the telephone system. Develops network management strategies and makes recommendations. Supervises staff and deals with suppliers.
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Typical decision making
Typical training
Typical length of work experience
InformationTechnology
MiddleManagement
Up to 10 yearsBachelor's or post‐graduate degreeD: Broad
5162 Software Development Director
Plans, manages, coordinates and monitors the functional analysis of IT application and programming needs. May manage database development and administration. Develops and ensures compliance with the organization’s standards in his or her field of expertise. Supervises staff and may deal with suppliers.
FirstLineManagementandProfessionals
Up to 10 yearsBachelor's or post‐graduate degreeC: Limited
5163 Information Technology Manager
In a small organization, plans, manages, coordinates and monitors information technology policies and programs from development to implementation, maintenance and security. Manages the telephone system and networks. Supervises staff and deals with suppliers.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5164 Network Manager
In a medium‐sized organization, plans, manages, coordinates and monitors the implementation and maintenance of computer network systems and infrastructure. Ensures data security and provides network maintenance. Develops computer network management strategies and makes recommendations. Supervises staff and deals with suppliers.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5165 Network/Systems Architect
Develops and implements technical solutions and systems to provide for optimal computer network performance. Suggests integrated solutions for that purpose. Monitors network and system security. May have functional authority over support or repair technicians.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5166 Project Manager ‐ Software Development
Leads short‐term or fixed‐budget projects for developing IT applications. Plans, coordinates and monitors the activities of multidisciplinary teams for that purpose. Prepares progress reports; seeks and implements corrective solutions in the case of missed deadlines or unplanned costs.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5167 Project Manager ‐ Systems Integration
Leads short‐term or fixed‐budget systems integration projects. Plans, coordinates and monitors the activities of multidisciplinary teams for that purpose. Prepares progress reports; seeks and implements corrective solutions in the case of missed deadlines or unplanned costs.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5168 IT Engineer
Plans, coordinates and monitors IT engineering projects, from development to the manufacture of hardware and software systems. Conducts feasibility studies and develops plans as well as operating and maintenance standards. Tests and evaluates hardware and software performance. May have functional authority over technical personnel.
Up to 1 yearBachelor's or post‐graduate degreeC: Limited
5169 Software Designer
Designs IT applications using various languages and on various systems. Develops applications that provide the desired performance and features. Codes, tests and corrects applications in development. Works with other designers to complete large‐scale projects.
Up to 5 yearsBachelor's or post‐graduate degreeC: Limited
5170 Business/Systems Analyst
Studies systems and applications needs. Makes recommendations with respect to future directions. Develops or modifies system components and features based on the chosen directions. Drafts reference documentation and trains users.
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Typical decision making
Typical training
Typical length of work experience
InformationTechnology
FirstLineManagementandProfessionals
Up to 5 yearsCollege degreeC: Limited
5171 User Support Manager
In a medium‐sized to large organization, supervises a team providing services to systems users. Develops effective procedures for workstation configuration, solving user problems or strategic deployment of upgrades, and ensures that they are applied. Is involved with user training.
Up to 1 yearBachelor's or post‐graduate degreeC: Limited
5172 Websites Designer
Develops strategies for website development and deployment and sees that they are applied. Creates features in accordance with the target strategies and objectives. Creates interfaces between his or her work and resident or external applications. May have functional authority over programmers or website editors.
Up to 5 yearsCollege degreeB: Relatively limited
5173 Data Entry Supervisor
Plans and supervises all of the organization’s data entry activities. Coordinates operations and monitors progress to ensure the timely completion of work and effective use of resources. Supervises and evaluates all staff within his or her administrative unit.
Technical/Clerical
Up to 5 yearsCollege degreeB: Relatively limited
5174 Telephony Coordinator
Plans, organizes and coordinates the telephony departments. Ensures that the telephone equipment and systems operate properly. Maintains records, manages security, and controls the line inventory and invoicing. Deals with suppliers.
Up to 2 yearsCollege degreeB: Relatively limited
5175 Network Administrator
Plans, designs and implements computer networks. Monitors network performance. Ensures network maintenance and optimization; sets security and access levels. Repairs breakdowns. Integrates new hardware with existing networks and organizes parameters. Manages disaster recovery plans. Deals with suppliers.
Up to 2 yearsCollege degreeB: Relatively limited
5176 Database Administrator
Plans, designs, installs, sets up and maintains servers and computer data banks. Sets access and security levels. Tests and validates various protocols, writes and updates system documentation, defines usage standards, controls restore and back‐up procedures.
Up to 5 yearsCollege degreeC: Limited
5177 Software Programmer ‐ Team Leader
Uses various programming languages to develop software and related documentation based on given specifications. Tests the results and talks to users or employers to optimize performance. Has functional authority over a team of programmers in the context of major projects.
Up to 2 yearsCollege degreeC: Limited
5178 Software Programmer
Uses various programming languages to develop software and related documentation based on given specifications. Tests the results and talks to users or employers to optimize performance. Works with other programmers and IT specialists in the context of major projects.
Up to 2 yearsCollege degreeC: Limited
5179 Website Programmer
Uses programming languages suited to Web applications to develop software and related documentation based on the specifications provided. Tests the results and talks to users or employers to optimize performance. Works with other programmers and IT specialists in the context of major projects.
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Typical decision making
Typical training
Typical length of work experience
InformationTechnology
Technical/Clerical
Up to 2 yearsCollege degreeB: Relatively limited
5180 Website Editor
Sees that web page content is updated based on submitted requests. Uses specialized editing software for this. May have to modify existing procedures to allow for the desired content changes. In that case, proceeds independently or in association with programmers, depending on the complexity of the required modifications.
Up to 2 yearsCollege degreeB: Relatively limited
5181 IT Support Technician
Installs computer equipment (computers, printers, servers, etc.) and software based on current operating guidelines. Configures and updates work stations, manages user accounts and access levels. Solves breakdowns or helps to solve them. Helps users to solve their computer problems.
Up to 1 yearCollege degreeB: Relatively limited
5182 Troubleshooting Technician
Responds to support requests from users and provides front‐line technical support. Helps users solve usage problems. Diagnoses and solves system problems. Refers complex system problems to the IT support technician.
Up to 6 monthsHigh schoolA: Very limited
5183 Data Entry Clerk
Enters data into various computer systems. Performs validation procedures in order to track and correct data entry errors. Works with data users to resolve any validation problems.
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Morneau Shepell
Morneau Shepell is the only human resources consulting and technology company that takes an integrative approach to employee assistance, health, benefits, and retirement needs. The Company is the leading provider of employee and family assistance programs, the largest administrator of retirement and benefits plans and the largest provider of integrated absence management solutions in Canada. Through health and productivity, administrative, and retirement solutions, Morneau Shepell helps clients reduce costs, increase employee productivity and improve their competitive position. Established in 1966, Morneau Shepell serves approximately 20,000 clients, ranging from small businesses to some of the largest corporations and associations in North America. With almost 4,000 employees, Morneau Shepell provides services to organizations across Canada, in the United States, and around the globe. Morneau Shepell is a publicly‑traded company on the Toronto Stock Exchange (TSX: MSI).
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