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8/9/2019 2015 Annual CPNI Certification1.pdf
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February
3,2015
Marlene
. Dortch
Office
of the
Secretary
Federal ommunicationsommission
445
12th treet,S.W.,
Suite
TW-A325
Washington,
C 20554
Re:Annual
PNI
Certification
n EB DocketNo.06-36
Dear
Ms.Dortch:
Please
ccept
riCounty elephone
ssociation,nc.andTCTWEST, NC's ttached
annualCPNI
ertificationnd
accompanyingtatementf operating
rocedures
nsuring
CPNI
ompliance.
f
you
haveany
questions,
r
should
ou
needanyadditional
nforrnation,
please
o not
hesitateo contacthe
undersigned.
Sincerely,
BaslnOffice
Cody Office
POBox67 l -4o5S4 thS t .
1601 .Pa rk
Basin,WY82410
Cody,WY82414
307.568.3357
307.586.3800
Fax:307.568.2506 Fax:307.586.5450
Lovell 0ffce
45 1 Shoshone
Ave
Lovell,
\4/Y82431
307.548.2275
Fax:3O7.548.777'l
Powell Office
Billings Office
40'l S.Bent
51., 4 5320HolidayAve.
Powell,
rVY 2435 Billingt
MT59101
307.754.9160
4M.248.4204
Fax:3o7764.37 8 'Fax:405.245.4885
///,4
0h
d/=
Chris
Davidson
cEo
Enclosures
cc:BestCopyandPrinting,nc .
8/9/2019 2015 Annual CPNI Certification1.pdf
http://slidepdf.com/reader/full/2015-annual-cpni-certification1pdf 2/4
Annual
47
C.F.R.
S
64.2009(e)
PNI
Certification
EB Docket06-36
Annual
4.2009(e)
PNI
Certification
or
2015 overing
he
prior
alendar
ear
2014
1.
Date iled:
ebruary3,2015
2.
Name f
company(s)
overed
y hiscertification:
ri
County
elephone
ssociation.nc.,and
ts
subsidiary
CT
WEST,NC.
3. Form499 iler D: TriCounty elephonessociation,nc. 808011
TCT
WEST,NC 808012
4.
Name f signatory:
hris
Davidson
5.
Titleof
signatory: EO
of TriCounty
Telephone ssociation,nc.,and ts subsidiary CTWEST, NC.
6.
Certification:
l, ChrisDavidson,
ertiff hat
am an officer f TriCounty elephone
ssociation,nc.,
and
ts
subsidiary
CTWEST,
NC.,
hereinafter
ollectively
eferred
o as
Tri
County ),ndacting s anagent f Tri
County,
hat have
personal
nowledge
hatTri County asestablishedperating
rocedures
hatare
adequateo ensure omplianceith heCommission'sPNI ules.See47 C.F.R. 64.2001 f seg.
Attachedo this
certifications an accompanyingtatement xplaining
owTri
County's
rocedures
ensure
hat hecompany
s n compliance
ith
he
equirements
including
hosemandatingheadoptionf
CPNf
procedures,
raining,ecordkeeping,
ndsupervisoryeview) etforth n section 4.24U ef
seg.
of the
Commission's
ules.
Tri County
asnot akenanyactions
i.e.,proceedings
nstituted r
petitions
iledby a company t
either
tate ommissions,
hecourt
ystem, r at heCommissiongainst atabrokers)gainst atabrokers
in he
past ear.
Tri County
asnot eceived ustomer omplaints
n
he
past
year
concerning
he unauthoiized
release
f CPNI.
TriCounty
epresentsnd
warrantshat he
above
ertifications consistent
ith
47 C.F.R| 1.17,
which
equiresruthful
ndaccurate tatements
o
the Commission.
ri County lsoacknowledgeshat
alse
lSignature
f an officer,as agentof the
carrierl
Attachments:
AccompanyingtatementxplainingPNI
rocedures
8/9/2019 2015 Annual CPNI Certification1.pdf
http://slidepdf.com/reader/full/2015-annual-cpni-certification1pdf 3/4
STATEMENT
XPLAINING
OW
TRI
COUNTY'S
ROCEDURES
NSURE
COMPLIANCE
ITH
THE
COMMISSION'S
PNI
RULES
Tri County
Telephone
ssociation,
nc.hasestablished
perating
rocedures
o ensure
compliance
ith he
Federal
ommunications
ommission's
Commission )PNI
ules t
47
C.p.R.
S
64.2001
t
seq.,
s well
as he
equirements
f
47 U.S.C.
222
(c).
These
prooedures
apply
qually
o TriCounty elephonessociation,nc's ubsidiaryCTWEST,NC. together
Tri
County ).
enerally,
hese
procedures
reas ollows:
(1)
Individual
mployees
re equired
o adhereo
Tri
County's
nternal PNI
protection
procedures,
hich
avebeenestablished
o comply
ith he Commission's
PNI
ules s
wellas
47 U.S.C.
222(c).
his
equirements clearly
stablished
n TriCounty's
mployee
handbook,
nderstanding
f
which llemployees
re
equired
o acknowledge.
ailureo
adhere
o these
ules
hus
subjects mployees
o
TriCounty's
isciplinary
rocess,
hich
canultimately
esult
n ermination
f employment.
(2)
Further,o
make ertain
hat
allemployeesre
ully apable
f dentifying
PNI
aswellas
understandinghis nformation'smportanceo its customers nd hemeasureshatTri
County
akes o
protect
CPNI,all
employees re
requiredo attend
raining essions
or
independently
iew
a recorded
raining ession)conducted
y
Tri County's
ormer
Corporate
ounselthat
utlines
hese esponsibilities.
n addition,
riCounty mployees
whohold
positions
or whichuse
or disclosure f CPNI
s required
re specifically
rained o
comply
ith he
nuances.of
ules hat
govern
heuse
anddisclosure
f CPNI.
Employeest
all
evels
avealsoundertaken
raining
onductedy
various utside
nstitutions,
ncluding
tradeorganizations.
ri County lso
hasan employee
olicy
nd
procedures
anualthat
explains
PNIand
ed lag ules.
(3)
All employees
re
rained o understand
he
practice
f
pretexting,
ow
pretexting
iolates
customer
rivacy
nd
violateshe Commission's
ules, ow o
identify ttempts t
prdtexting
andotherunauthorizedreaches f CPNIsecurity, ndhow o engage heirsupervisorso
begin
o
reportattempts t
pretexting.
(4)
As
part
of heir
egular PNI raining, llemployees
re
nstructedndencouraged
o direct
any
question
oncerning
he
proper
reatment f CPNI
o a supervisor,
ndall Tri County
supervisors
ay
direct
uestions
oncerninghe
proper
reatment
f CPNI o
TriCounty's
Corporate
ounsel.
ri County's eniormanagement
swellas
ts
Corporate
ounsel re
allregularly
ngaged
n compliancendare
ultimatelyesponsible
or
overseeing
compliance
ith he
Commission's
ules.
Specifically,
ri County
asenacted
rocedures
o comply
ith he ollowing ommission
ules,
compliance
ithwhich
s ensured y he
procedures
utlined bove.
(1)
TriCounty
rovides
ire ine ocaland nterexchange
ervice. ri County nly
uses
CPNI
without ustomer
pproval
ursuant
o
47
U.S.C.
222(c)-(d),ection
4.2005 f he
Commission's
ules, ndwhere lsewherepecifically
ermitted
y aw.Where
uchuse s
prohibited
ithout ustomer uthorization,
ri County olici ts
pt-out pproval
nd
prpvides
notices
ndsolicits
uchapproval
rom ts customers onsistent
ithnotice nd
consent
requirements
f sections
4.2007-64.2008f he
Commission's
ules. riCounty
oesnot
currently
se,disclose r
permit
ccesso CPNI
n a mannerhat
equires btaining
pt-in
consent
rom ts customers.
8/9/2019 2015 Annual CPNI Certification1.pdf
http://slidepdf.com/reader/full/2015-annual-cpni-certification1pdf 4/4
(2)
All
outbound
arketing
fforts
re
coordinated
y
TriCounty's
rea
Managers,
llof
whom
are
rained
n
he
proper
seand
disclosure
f
CPNI
uch
hat
f anymarketing
ffort
ses
CPNI,
ompliance
ith he Commission's
PNI
ules
an
be ensured.
urther,
d
County
has
n
place
computer
ystem y
which
customer's
PNIapproval
an
be clearly
established,
nd
ecords f
he use
of CPNIare
kept
pursuant
o section
4.2009
f
he
Commission's
ules.
ri County mployees
ave
eceived
rainingo
theeffect
hatany
failureo Tri County'spt-outmechanismequires otificationo theCommission.
(3)
At this
ime,
hecompany
nlyengages
ndependent
ontractors
nd hird
parties
s
necessary
o render,
ill,or collect
orservices.
trusted
hird
party
s employed
o aid
Tr i
County
n
ulfillingts
esponsibilities
egarding
awful
nterception
f communications
nd
release
f subscriber
nformation,
hough uch
disclosure
s only
made
as
equired y
aw,
47 U.S.C.
222(cX1),nd
only
orsuch
urposes.
(4)
As
of
Decembr 8,2O07,
riCounty
uthenticates
ustomers
ursuant
o section 4,2010
of he
Commission's
ules
prior
o disclosing
PNI
based n customer-init iated
ontact
ia
telephone
r n
person,
egardless
f whetherhe
subject f such
contact
s calldetail
information
r other
CPNI.Unless
therwisellowed
y,
or example,ection
4.2010(b)
with espect
o call
detail nformation
rovided y hecaller imself, riCounty nly
discloses
uch nformation
uring
telephoneonversation
r online fter
a customer
as
been
authenticated
y an established
asswordbackup
uthentication
asbeen
established
ndoperates
ithout
rompting
nd
s notbased n
readily vailable
biographical
nformation).
here
o
password
s
provided,
alldetail nformation
s dlsclosed
only
by calling
he
phone
umber f record r
mailinghe
nformationo theaddress f
record.
ri County
equires
photo
D
before
uchdisclosure
s made
n
person.
Further,
ri
County
as
procedures
n
place
andhas rained
ts employees
o notify ustomers
f
account
hanges
onsistent
ithsection a.2010(0.
(5)
Tri
County
lso
has n
place
rocedures,
onsistent
ithsectionM.2011
of he
Commission'sules, o notifyawenforcementndaffected ustomers f breaches f CPNI
privacy.
urther,
ri
County
as
procedures
o
maintainecords f such
breaches
or
at
east
two
years,
onsistent
ith
section
4.201 (d).
These
eneral
rocedures
ndspecific
ules
nd
compliance
rocedures
ogether nsure
compliance
ith heCommission's
ules, s
well
as
he equirements
f 47 U.S.C
S
222(C).