EVANSTONILLINOIS2014 Local Government CIO Summit Nashville, TN

Jose Calderon, IT Division ManagerLuke Stowe, Digital Services Coordinator

September 29, 2014

ABOUT EVANSTON, IL•Population: About 75,000•Home of Northwestern University• Just north of City of Chicago

ABOUT JOSE

• IT Division Manager•Leads a team of 10 IT members•Evanston resident

SUCCESS FACTORS

•Support of City Manager and City Council•Camaraderie Among IT Team•Relationship with City Manager’s Office,

Community Engagement Team•Shared Services – NU & Gov. Agencies• IT Cabinet

IT PROJECTS

•Yelp & Accela•Health Inspections & Texting•BYOD & Virtual Desktops

ABOUT LUKE

• Digital Services Coordinator• Previously with Lake & Champaign Counties (IL)• City Manager’s Office (Wally)• Flexibility Work, Space, Time Shifting

EXCITING TIME IN LOCAL GOV

•SaaS (Software as a Service)-Splash (Fleetwood Jourdain Theatre)-SurveyMonkey-GovDelivery

•APIs (Application Programming Interface)-Wufoo & Stripe-Junar & PublicStuff

ONLINE PAYMENTS (NO MORE LINES)

• Stripe-Powering dozens of online forms now-Low rates due to high volume (2.0%)

• Dwolla (eCheck)-Adding as an option for online payments –

only $0.25 per transaction• Amazon Local Register

-In-person transaction such as Collector’s Office

CODE FOR AMERICA PROJECTS

•Open Data Formats•Open Referral, Open Trail, GTFS and LIVES

(Local Inspector Value Entry Specification) – will feed to Yelp•GTFS (General Transit Feed Specification) –

PACE & CTA already, working on METRA

PARKS, RECREATION, & COMMUNITY SERVICES APP

•Launching Android & Apple apps in October•Built in-house for greater control and more

affordable, easier to make changes•Around Me, Calendar, Push Notifications,

Listing of Parks and Amenities

SMS/TEXTING & WEB CHAT TO 311

• 311 now handling nearly 4,000 chats •We’ve already received dozens of SMS text

in the first couple of weeks with limited promotion•Subtle difference between web chats and

SMS text messages•Call/Text Us at (847) 448-4311

SOCIAL MEDIA•Facebook, Twitter, LinkedIn•Pinterest, Instagram, Google+•Snapchat? Other platforms?

NEW CITY WEBSITE

•Last overhaul of city website was 2010, looking to launch new site in spring 2015•Building cutting edge site leveraging

responsive design, improved site search, and easy content editing for staff•Wordpress – already powering several sites

including our intranet

THANK YOU!

Jose Calderon – jcalderon@cityofevanston.orgLuke Stowe – lstowe@cityofevanston.org