13-1Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

CHAPTER 13

Project Information and Communications Management

13-2Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Communication and Project Management

Dynamics of project communications

13-3Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Communication and Project Management (cont.)

Directions of communication

13-4Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Communication Challenges

• Lack of communication

• Miscommunication

• Timing of communication

• Forgetting aspects of non-verbal communication

• Too much communication

13-5Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Communication ModelsLines of communication

13-6Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Sender Receiver Model

13-7Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

SMCR (Berlo’s) Model

13-8Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

The Communications Management Plan

• Communications strategy and approach

• Policy and procedure

• Project reporting arrangements

• Project team directory

• Committee/project meeting arrangements

• Communication roles and responsibilities

• Review process

• Project management information system (PMIS)

• Risk review

• Lessons learned

13-9Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

The Communications Management Plan (cont.)

Review communications from many perspectives

13-10Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Planning, Developing and Tracking Communications

Communication planning artefacts

13-11Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Example of a Communications Matrix

13-12Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Planning, Developing and Tracking Communications

CPORT is a simple set of guidelines developed out of practice to assist in the development of communications.• C = Context of the communication

• P = Purpose of the communication

• O = Objectives of the communication

• R = Resources affected by the communication

• T = Timing: when do the effects of the communication take place?

13-13Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

The 4Cs of Truth about Communication

• Comprehension is the first C

• Credibility is the second C

• Connection is the third C

• Contagiousness is the fourth C

13-14Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Project Reporting• Analysis of past performance

• Analysis of project forecasts

• Current status of risks and issues

• Work completed during the period

• Work to be completed in the next period

• Summary of changes approved

13-15Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Project Management Information Systems (PMIS)PMIS includes:

• Corporate systems

• Scheduling and resource management systems

• File sharing

• Intranet

• Document Management Systems

• Integrated Project Management Information Systems

13-16Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Project Management Information Systems (PMIS) (cont.)

Configuration Management (CI)

• Version control

• Document distribution control

• CI repositories

Document Management Systems

Content Management Systems

13-17Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Project Management Information Systems (PMIS) (cont.)

Think about how project information and knowledge flows within and outside the project environment.

13-18Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Project Communication Integration

13-19Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd

Pearson, Larson, Gray, Project Management in Practice, 1e

Key Termscommittee charterCommunications Management PlanCommunications MatrixCommunications RegisterConfiguration Management (CI)CPORTElevator Pitch (EP)knowledge managementlines of communicationProject Management Information Systems (PMIS)sender–receiver modelSMCR model (Berlo’s model)The 4C’s of Truth about Communication