04/21/23

Part 3Successful

Interventions

How can we help youth adapt to the workplace

culture?

04/21/23

Stephen Covey, author of “Seven Habits of Highly Effective People”:

“Seek first to UNDERSTAND,

Then to be UNDERSTOOD.”

04/21/23

Cognitive psychologists call this:

04/21/23

You’re an All-Star defensive safety on your high school football team.

TACKLE HIM !

TACKLE HIM!!

TACKLE HIM!!!

04/21/23

The basketball coach approaches you and says, “I need you on my team!”

TACKLE HIM!

04/21/23

Players learn to “CODE-SWITCH” from the rules of

football to basketball.

Youth must learn to“CODE-SWITCH,”

trading the rules and behaviors of home life for the those of work.

04/21/23

Strategy 1COGNITIVE COACHING

Indirectly teach workplace attitudes and skills by coaching

students through problems.

04/21/23

Thomas found a job in maintenance at a major hotel chain…

“Why can’t I wear a nose ring? Why do I have to cover my ink? What does that have to do with cutting the grass?”

04/21/23

Seek first to understand:

Then to be understood:

“So the way YOU saw it, it shouldn’t matter how you look, as long as you do your job and no one complains?”

“And at home, you’re right. How you look is your business. But let’s look at it from the hotel’s point of view. A lot of the guests there are old-fashioned…”

04/21/23

Lori got a job as a checker in a supermarket...

“I’m a checker, not a janitor. He should get a janitor to do stuff like that. Why do I always have to do what HE says?”

04/21/23

Seek first to understand:

Then to be understood:

“So from your perspective: _______________________________________________________

“And at home _______________But at work: _____________________________________________

04/21/23

Seek first to understand:

Then to be understood:

“So from your perspective, he can ask, but just being your boss doesn’t give him the right to TELL you anything.”

“And at home, you’d be right. But at work, a boss DOES have the right to assign tasks, and you DO have to listen or you’re insubordinate…””

04/21/23

Strategy 2COGNITIVE

INSTRUCTIONDirectly teach workplace

attitudes and soft skills by providing classroom-based

instruction.

04/21/23

Young workers need Soft Skills:

Self-Awareness & Self-Control

Expressing a ComplaintDealing with Criticism

Logical Problem Solving

04/21/23

What skills could Thomas use?EmpathyExpressing Concerns

What skills could Lori use?Following DirectionsAccepting Feedback

04/21/23

Steps of Listening

Let’s brainstorm 4-5 steps of listening

1. LOOK AT THE PERSON2. BE QUIET3. THINK ABOUT WHAT IS BEING SAID4. NOD OR SAY “YES”5. ASK for INFORMATION

04/21/23

“Beginning to Work It Out”Soft skills pre-employment program for youth and young adults at risk of drop-out, underemployment, incarceration, etc.

04/21/23

Youth have a natural tendency to use their PERSONAL beliefs and social experiences when judging the appropriateness of their WORKPLACE behavior.

KEY POINT #3

04/21/23

“Cognitive Coaching” helps them develop new INSIGHTS into employers’ unspoken expectations.

“Cognitive Skills Instruction” helps them develop new SKILLS to better fit into the workforce.

KEY POINT #3

04/21/23

THANK YOU!

Dr. Steve PareseFor more information about

this content, or to attend a soft skills training of trainers, visit:

WorkinItOut.com