Post on 20-Aug-2015
EXCELLENCE APPROACH
Thomas J Peters Nancy Austin R.H.Waterman
Proposed by Thomas J. Peters, and R.H. Watermans Jr. in 1982 .
McKinsey’s 7s model Model of MBWA
MCKINSEY’S 7S MODEL
MODEL OF MBWA
CHARACTERISTICS OF EXCELLENCE
Getting things done on time Staying close to the customers Promoting autonomy and entrepreneurship Maximizing productivity through people Using hands-on approach to managing Doing what company knows best Simple form Promoting both centralization and
decentralization simultaneously
IMPORTANCE OF EXCELLENCE APPROACH
Increased the customer satisfaction Excellence approach helps to minimize public
conflicts Organizations can enhanced creative and
competitive innovation and ideas Outsourcing the organizational activities improved
the effectiveness and efficiency of the organization Increased employee satisfaction and involvement Increased the product reliability Organizations can achieve stronger financial
performance Raise productivity and reduce operating cost Increase market presentation
EXAMPLES