Post on 07-Jul-2018
8/19/2019 1-Intro to Org Behaviour
1/45
By
Asad Ur Rehman
Assistant Professorasad.rehman@hamdard.edu.pk
Hamdard University
Introduction to
Organizational
Behaviors
Lecture 1
8/19/2019 1-Intro to Org Behaviour
2/45
Teacher’s Introduction
Over 24 years of IT-industry experience.
Wants to contribute in improving quality of education in Pakistan.
Certified Business Analyst Professional (CBAP) by International
Institute of Business Analysis.
Certified Software Quality Professional (CSQP) from PIQC.
Worked as Chief Operating Officer - Plexus (Pvt) Ltd.
Worked as Chief Technology Officer - Feditec (Pvt) Ltd. Some Larges Projects I did: HBFC, Port Qasim, HUBCO, SCB, Citi
Bank, UBL-Funds, SBP (research dept), Pakland Cement, SecurityPrinting Press.
Organzational Behaviour
2
8/19/2019 1-Intro to Org Behaviour
3/45
Reference Books (available on facnotes)
3
An Introduction toOrganizational Behavior
v. 1.1
By
Talya Bauer
Berrin Erdogan
Organzational Behaviour
Organizational
Behavior
15th Edition
by
Stephen P. Robbins
Timothy A. Judge
8/19/2019 1-Intro to Org Behaviour
4/45
Introduction to Org Behaviour4
8/19/2019 1-Intro to Org Behaviour
5/45
Introduction to Org Behaviour
Soon you will be graduated.
Soon you will work withpeople or
Will manage people, nomatter what your job,position, or stage in career
You should know few thingsabout Organization
Organzational Behaviour
5
Influence
organizationalevents
Predict
organizationalevents
Understandorganizational
events
Organizational
Behavior
Research
8/19/2019 1-Intro to Org Behaviour
6/45
Introduction to Org Behaviour
Organizational behavior is defined as the
systematic study andapplication of knowledge
about how individuals and groups
act within the organizationswhere they work.
Organzational Behaviour
6
8/19/2019 1-Intro to Org Behaviour
7/45
Introduction to Org Behaviour
There are three levels of
analysis in OB
Organization (HIET)
the Group (Students,
Faculty)
Individual (me, you)
Organzational Behaviour
7
8/19/2019 1-Intro to Org Behaviour
8/45
Introduction to Org Behaviour
Example:
if you want to understand teacher’s
personality, you would be examining the
individual level of analysis.
If you want to know about how
teacher’s personality affects this class,
you are examining things at the team
level .
if you want to understand how HIET’s
culture affects my teacher’s behavior,
you would be interested in the
organizational level of analysis.
Organzational Behaviour
8
8/19/2019 1-Intro to Org Behaviour
9/45
Introduction to Org Behaviour
Organzational Behaviour
9
Do you Know
about behavior ofthese organization
8/19/2019 1-Intro to Org Behaviour
10/45
Why Organizational Behavior Matters
We would like to know about ourselves,
What motivates us
When we feel highly energized
Condition/circumstance that demotivates us
We would like to know same about others
OB help us understand the Organization andthe groups we are working with.
Organzational Behaviour
10
8/19/2019 1-Intro to Org Behaviour
11/45
Why Organizational Behavior Matters
It can apply anywhere
At your home with family
With friends
Studying at University
Organzational Behaviour
11
8/19/2019 1-Intro to Org Behaviour
12/45
Why Organizational Behavior Matters
Organzational Behaviour
12
The individual
Job Satisfaction
Motivation Empowerment
Ethics
Values
Attitude
8/19/2019 1-Intro to Org Behaviour
13/45
8/19/2019 1-Intro to Org Behaviour
14/45
Why Organizational Behavior Matters
Organzational Behaviour
14
The Organization
Innovation
Quality
Productivity
Collaboration
Efficiency
High Performance Team Globalization (challenge)
Work Environment
8/19/2019 1-Intro to Org Behaviour
15/45
Why Organizational Behavior Matters
Organizational Behavior can help you become
a more engaged organizational member.
Getting along with others
Getting a great job
Lowering your stress level
Making more effective decisions Working effectively within a team
Organzational Behaviour
15
8/19/2019 1-Intro to Org Behaviour
16/45
Why Organizational Behavior Matters
Survey by the National Association of Colleges andEmployers (NACE) asked employers which skills are themost important for them when evaluating job candidates.
1. Communication skills
2. Honesty/integrity3. Interpersonal skills
4. Motivation/initiative
5. Strong work ethic
Organzational Behaviour
16
8/19/2019 1-Intro to Org Behaviour
17/45
Why Organizational Behavior Matters
Research shows that successful organizationshave a number of things in common, such as
Providing employment security Utilizing self-managed teams
Being decentralized
Paying well
Training employees
Reducing status differences
Sharing information
Organzational Behaviour
17
8/19/2019 1-Intro to Org Behaviour
18/45
Your OB Toolbox
Organzational Behaviour
18
Tools you can
use today
Higher quality
Interactions withothers
Ideas to
Consider
Increase value to
Organization
8/19/2019 1-Intro to Org Behaviour
19/45
Your OB Toolbox: Skill Survival Kit
Keep your skills fresh: Consider revolutionizingyour portfolio of skills at least every 6 years.
Master something: Competence in many skills isimportant, but excelling at something will set youapart.
Embrace ambiguity: Many people fear theunknown. They like things to be predictable.Unfortunately, the only certainty in life is thatthings will change.
Organzational Behaviour
19
8/19/2019 1-Intro to Org Behaviour
20/45
Your OB Toolbox: Skill Survival Kit
Organzational Behaviour
20
Network: The term has been overused to the pointof sounding like a cliché, but networking works. Thisdoesn’t mean that having 500 connections on,LinkedIn, or Facebook, but it does mean that gettingto know people is a good thing in ways you can’teven imagine now.
Appreciate new technology: This doesn’t mean you
should get and use every new gadget that comesout on the market, but it does mean you need tokeep up on what the new technologies are and howthey may affect you and the business you are in.
8/19/2019 1-Intro to Org Behaviour
21/45
Organzational Behaviour
21
Let us doCommon Sense
Exercise
8/19/2019 1-Intro to Org Behaviour
22/45
Let us do Common Sense Exercise
Organzational Behaviour
22
1. Brainstorming in a group is more effective than brainstorming
alone. True/ False
2. The first 5 minutes of a negotiation are just a warm-up to the
actual negotiation and don’t matter much. True/ False
3. The best way to help someone reach their goals is to tell them
to do their best. True/ False
4. If you pay someone to do a task they routinely enjoy, they’ll do
it even more often in the future. True/ False
5. Pay is a major determinant of how hard someone will work.
True/ False
8/19/2019 1-Intro to Org Behaviour
23/45
Let us do Common Sense Exercise
Organzational Behaviour
23
6. If a person fails the first time, they try harder the next time.
True/False
7. People perform better if goals are easier. True/ False
8. Most people within organizations make effective decisions.True/False
9. Positive people are more likely to withdraw from their jobs
when they are dissatisfied. True /False
10. Teams with one smart person outperform teams in whicheveryone is average in intelligence. True/ False
8/19/2019 1-Intro to Org Behaviour
24/45
Understanding Your Learning Style24
8/19/2019 1-Intro to Org Behaviour
25/45
Understanding Your Learning Style
If you notice that you retain more information byreading and seeing diagrams and flow charts, youmay be a visual learner.
If you primarily learn by listening to others suchas in lectures, conversations, and videos, you maybe an auditory learner.
If you have a preference for actually doing thingsand learning from trial and error , you may be akinesthetic learner.
Organzational Behaviour
25
8/19/2019 1-Intro to Org Behaviour
26/45
Understanding Your Learning Style
If you are a visual learner
Draw pictures and diagrams to help youunderstand
Take careful notes during class so you can refer
back to them later on
Summarize the main points of what you learn
using charts
Organzational Behaviour
26
8/19/2019 1-Intro to Org Behaviour
27/45
Understanding Your Learning Style
If you are an auditory learner ,
Join study groups so you can discuss your
questions and ideas and hear responses
Write down any oral instructions you hear in class
right away
Consider taping lectures if your professor says it isOK and view online lectures on topics you are
interested in
Organzational Behaviour
27
8/19/2019 1-Intro to Org Behaviour
28/45
Understanding Your Learning Style
If you are a kinesthetic learner ,
Schedule your homework and study sessions soyou can take breaks and move around between
reading your notes or chapters; Take good notes during class—this will force you
to pay attention and process information evenwhen you feel like you are getting it
Don’t sign up for long once-a-week classes—theynormally require too much sitting and listeningtime.
Organzational Behaviour
28
8/19/2019 1-Intro to Org Behaviour
29/45
Understanding How OB Research is done29
8/19/2019 1-Intro to Org Behaviour
30/45
Understanding How OB Research is done
Data Collection method Surveys
Interview
Direct observation
Researcher methods Field Studies
Laboratory Studies Case Studies
Meta-Analysis
Organzational Behaviour
30
8/19/2019 1-Intro to Org Behaviour
31/45
Trends and Changes31
8/19/2019 1-Intro to Org Behaviour
32/45
Trends and Changes
Ethical Challenges
Business ethics refers to applying ethical principles tosituations that arise at work.
It feels like it’s been one ethical scandal after the other.Enron , AIG, WorldCom, have all been examples of what canbe described in terms ranging from poor judgment tooutright illegal behavior.
The immediate response by government has been the
Sarbanes-Oxley Act (SOX) which went into effect in 2002.This act consists of 11 different requirements aimed atgreater accountability, which companies must comply within terms of financial reporting.
Organzational Behaviour
32
8/19/2019 1-Intro to Org Behaviour
33/45
OB Toolbox: Take an Ethics-at-Work Audit
Organzational Behaviour
33
Do you integrate ethics into your day-to-daydecisions at work? It’s easy to think about ethics as something big that
you either have or don’t have, but the reality is that
ethical decisions are made or not made each andevery day.
Do you take the “front page” test when makingimportant decisions at work? Thinking about how you would feel if the decisions
you are making at work showed up on the front pageof your local newspaper can help you avoid engagingin questionable behavior.
8/19/2019 1-Intro to Org Behaviour
34/45
OB Toolbox: Take an Ethics-at-Work Audit
Organzational Behaviour
34
Do you role model ethics at work? Seeing others engage in unethical behavior is the start of
a slippery slope when it comes to ethics.
Do you consider if rewards are distributed ethicallyat work? Situations in which there are “haves” and “have nots”
are breeding grounds of unethical behavior.
If my salary is less, can I use official resource unethically?
Have you held a “risk brainstorm” at work? If you ask those around you if they see any situations
that are challenging ethical behavior, you can uncoversome seriously risky situations and avoid them.
8/19/2019 1-Intro to Org Behaviour
35/45
Trends and Changes
Lack of Employee Engagement
Studies suggest that fostering engagement, a conceptrelated to passion, in employees has a significantimpact on the corporate bottom line.
Employee engagement is a concept that is generallyviewed as managing discretionary effort, that is, whenemployees have choices, they will act in a way that
furthers their organization’s interests.
An engaged employee is a person who is fully involvedin and enthusiastic about their work.
Organzational Behaviour
35
8/19/2019 1-Intro to Org Behaviour
36/45
Trends and Changes
Technology
Technology has transformed the way work gets done and hascreated many great opportunities.
The nexus of increasing personal computing power, the Internet, aswell as nanotechnology are allowing things to be created thatweren’t even imaginable 50 years ago.
Rate of technological change is not expected to slow down anytimesoon.
As computers get faster, new software is written to capitalize on theincreased computing power.
We are also more connected by technology than ever before. It is now possible to send and receive e-mails or text messages with
your coworkers and customers regardless of where in the world youare.
Organzational Behaviour
36
8/19/2019 1-Intro to Org Behaviour
37/45
Organizations Work Setting37
8/19/2019 1-Intro to Org Behaviour
38/45
Organizations Work Setting
Organizational culture
The shared beliefs and values that influence
the behavior of organizational members. Reflects the internal personality of the
organization.
‘How we do things around here’
Organzational Behaviour
38
8/19/2019 1-Intro to Org Behaviour
39/45
Organizations Work Setting
Constructive culture Members are encouraged to work together in ways
that meet higher order human needs.
Passive/defensive culture Members tend to act defensively in their working
relationships.
Aggressive/defensive culture Members tend to act forcefully in their working
relationships to protect their status and positions.
Organzational Behaviour
39
8/19/2019 1-Intro to Org Behaviour
40/45
Organizations Work Setting
Workforce diversity
Individual differences of organizational
members, based on gender, race and ethnicity,age.
Organzational Behaviour
40
8/19/2019 1-Intro to Org Behaviour
41/45
Organizations Work Setting
Multiculturalism
Refers to inclusiveness, pluralism and genuine
respect for diversity and individualdifferences.
Organzational Behaviour
41
8/19/2019 1-Intro to Org Behaviour
42/45
Management Process42
8/19/2019 1-Intro to Org Behaviour
43/45
Management Process
Management in organizations is the function thatcoordinates the efforts of people to accomplishgoals & objectives using limited resourcesefficiently and effectively.
Management is defined as follows
1) Planning
2) Organizing
3) Command / direct
4) Controlling
Organzational Behaviour
43
8/19/2019 1-Intro to Org Behaviour
44/45
Management Process
Organzational Behaviour
44
Organizing
Planning
Controlling
Commanding
GoalStrategy
Time
Money
Schedule
Allocating resourceWho will do what
Review and monitoringevaluating progress
Directing
Team &
motivation
8/19/2019 1-Intro to Org Behaviour
45/45
That is all