1

Learning Objectives Functions of communication. Communication process. Direction of communication. Communication Methods. Interpersonal communication. Organizational communication. Barriers to effective

communication. Current Issues in communication.

2

3

Communication The transfer and understanding of meaning.

Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message.

What Is Communication?

4

Why communication Important to Managers and Organizations??(Functions of Communication)

5

•Control•Motivation•Emotional Expression•Information

6

Communication Process

The steps between a source and a receiver that result in the transference

and understanding of meaning

7

8

1. Interpersonal Communication Communication between two or more people 2. Organizational Communication

All the patterns, network, and systems of communications within an organization

2 types of communication discuss in the business world…

9

Oral Communication

Advantages: Speed and feedback

Disadvantage: Distortion of the message

Written Communication

Advantages: Tangible and verifiable

Disadvantages: Time consuming and lacks feedback

Nonverbal Communication

Advantages: Supports other communications and provides observable expression of emotions and feelings

Disadvantage: Misunderstanding body language or gestures can influence the receiver’s interpretation of the message

Interpersonal Communication

10

Organizational Communication Flows/Direction of Communication?

11

12

DownwardCommunications that flow from managers to employees to inform, direct, coordinate, and evaluate employees.•UpwardCommunications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect

Direction Cont.

13

Lateral (Horizontal) Communication Communication that takes place among employees on the same level in the organization to save time and facilitate coordination. Diagonal Communication

Communication that cuts across both work areas and organizational levels in the interest of efficiency and speed.

Direction Cont.

14

What are the communication

channels???????

Channel The medium selected by the

sender through which the message travels to the receiver

15

◦ Formal Channels Are established by the organization and transmit

messages that are related to the professional activities of members

◦ Informal Channels Used to transmit personal or social messages in the

organization. These informal channels are spontaneous and emerge as a response to individual

Types of Channels

16

An informal organizational communication network that is active in almost every organization.

Provides a channel for issues not suitable for formal communication channels.

The impact of information passed along the grapevine can be countered by open and honest communication with employees

The Grapevine

17

Interpersonal Communication Barriers

18

19

FilteringThe deliberate manipulation of information to make it appear more favorable to the receiver. Emotions

Disregarding rational and objective thinking processes and substituting emotional judgments when interpreting messages. Information Overload

Being confronted with a quantity of information that exceeds an individual’s capacity to process it.

Barriers to Effective Interpersonal Communication

20

DefensivenessWhen threatened, reacting in a way that reduces the ability to achieve mutual understanding. Language

The different meanings of and specialized ways (jargon) in which senders use words can cause receivers to misinterpret their messages. National Culture

Culture influences the form, formality, openness, patterns and use of information in communications.

Barriers to Effective Interpersonal Communication (cont’d)

21

Overcoming the Barriers to Effective Interpersonal Communications???????

22

Use Feedback Simplify Language Listen Actively Constrain Emotions Watch Nonverbal Cues

Overcoming the Barriers cont.

23

Active listening

24

Advances in information technologies enable organizations to:Distribute information much faster.Make more information available.Allow broader and more immediate access to

information.Encourage participation in the sharing and use

of information.Integrate systems and functions, and use

information to link with the environment.

Communication and technology

25

What are current issues in communication

26

Men and women are socialized into different communication styles.Women are socialized to be more sensitive to

interpersonal relationships in communication.

Men are socialized to be competitive, aggressive, and individualistic, which may cause communication problems

current issues

27

28

THANK YOU