The Communication Avalanche: How Technology is Changing Our Work

Environment & Employment ModelsAmir Zmora@AmirZmora

https://thenewdialtone.com/

Texting is the king of communications

Messaging on the rise

Smihula Waves

Industrial Revolution1780-1880

Technical Revolution1880-1940

Scientific-Technical

Revolution1940-1985

Information & Telecom

Revolution1985-2015

hypothetical wave of the post-informational technological

revolution2015 - 2035

Acceleration of growth

1995 2000 2005 2010 2015

ICQ1996

gTalk2005

Hangouts2013

Facebook2004 &

2006

Dropbox2007

Broadsoft1998 +

Intellinote 2006

WhatsApp2009

Skype2003

Slack2013

iPhone2007

AWS2006

WebRTC2011

Consumer habits predict the future B2B communications

Millennial Social Network Engagement

Messaging becomes more expressive

Messaging going business

A thread user/business can return to

Conversational& In-context

This consumer trend will move to B2B

The Future of Communications

Hypothetical Mock-upCan this indicate future meeting scenario/engagement?

PayPal started for shopping, now used for business transactions

Business transactions will move to B2C communications platforms

Human-Computer interaction moving to voice

Moving from 95% to 99% accuracy will be an inflection point

Low latency required

Next challenge -Overcoming background noise

MPLS

Internet

Dynamic multi-path selection &

optimizationSD-WAN Router

Enterprise Branchreplicated at multiple locations

UCaaS Data Center

SD-WAN aggregation server

SD-WAN

The Future of Communications

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True collaboration – remote joint work

Big Data allowing for search & retrieval of voice,

texting, content

Voice centric vs. text Human-Computer

interface moving to voice

Transactions through B2C communications platforms

also in B2B

Telephony

Messaging Storage

Chatter

Traditional communication is

challenged by other disciplines

Thank You

Amir Zmora@AmirZmora

https://thenewdialtone.com/